Customer Experience Improvement Leader

A global technology company is seeking a Senior Manager for Customer Experience Improvement in New York. The successful candidate will lead cross-functional teams to analyze customer friction, implement strategic improvements, and enhance customer satisfaction. A minimum of 12 years of experience in product or program management is required, along with exceptional communication and leadership skills. This role offers an opportunity to drive high-impact changes within a major organization focused on customer service. #J-18808-Ljbffr