Bilingual Customer Service Agent
Virtual Vocations Inc, New York, NY, United States
A company is looking for a Bilingual - Remote Customer Service Agent.
Key Responsibilities
Respond to incoming calls and provide a customer-focused professional experience Assist with basic technical problem resolution and submit support tickets as needed Document all interactions accurately and follow up with clients to ensure issues are resolved
Required Qualifications, Training, and Education
High school diploma or GED required; additional education is a plus Experience in customer service, particularly in high-volume or call-centered environments Comfort with basic technical problem resolution and system navigation Ability to work independently while aligning with team expectations Willingness to complete a thorough credential and background verification process
Respond to incoming calls and provide a customer-focused professional experience Assist with basic technical problem resolution and submit support tickets as needed Document all interactions accurately and follow up with clients to ensure issues are resolved
Required Qualifications, Training, and Education
High school diploma or GED required; additional education is a plus Experience in customer service, particularly in high-volume or call-centered environments Comfort with basic technical problem resolution and system navigation Ability to work independently while aligning with team expectations Willingness to complete a thorough credential and background verification process