Senior Director, Patient Access Brand Strategy and Ops- Dermatology
Takeda, Lexington, MA, United States
Job Description
About the Role
Senior Director, Patient Access Brand Strategy & Operations – Dermatology is the enterprise lead responsible for designing, operationalizing, and optimizing the full patient access strategy for the Dermatology launch and lifecycle. This role ensures that Dermatology patients experience timely, equitable, and seamless access—leveraging affordability support, hub operations, specialty pharmacy partnerships, digital support solutions, and cross‑functional brand alignment.
The leader will translate the Dermatology brand vision and strategic imperatives into an integrated patient access operating model, partnering closely with Market Access, A&I, Commercial, DD&T, and global launch teams to ensure Takeda delivers a best‑in‑class experience for dermatology patients. This role is pivotal in preparing Dermatology for a competitive psoriatic disease space and will drive tactical execution, operational excellence, and readiness across the entire ecosystem.
How You will Contribute
Own the end‑to‑end Patient Access strategy supporting the Dermatology launch, ensuring alignment to USBU and PAMA goals.
Activate insights from Dermatology launch planning, patient journey research, and dermatology market dynamics to shape the access model (e.g., unmet needs around emotional burden, disease progression concerns, initiation ease).
Partner in setting strategic imperatives for Dermatology that reinforce Takeda’s position as a trusted leader in dermatology.
Lead the development and execution of patient support programs including benefits verification, affordability tools, QuickStart models, copay programs, PAP, and hub services.
Ensure alignment with enterprise patient support standards outlined in PAMA Brand Strategy & Ops frameworks.
Collaborate with PAP and patient assistance teams to ensure Dermatology specific business rules, eligibility, financial criteria, and service delivery meet launch needs.
Oversee SP strategy, execution, and performance for Dermatology, ensuring timely dispensing, adherence support, and clarity in provider experience—leveraging SP learnings across PAMA.
Partner with Trade & Distribution, MACS, and payer teams to ensure optimal access pathways and escalation channels.
Serve as the primary PAMA lead for Dermatology within cross‑functional launch governance, integrating inputs from Commercial, Medical, DD&T, A&I, Access Analytics, and Global Dermatology teams.
Drive alignment with Dermatology GTM capabilities—particularly patient experience, digital health integration, and cross‑functional readiness.
Ensure seamless connection between brand strategy, field access (FAM/FRM), payer strategy, and operational readiness.
Partner with DD&T to incorporate digital solutions as part of the patient access experience.
Champion data‑driven insights to improve Dermatology access performance, including adherence, non‑response insights, QoL and symptom tracking, and provider decision support.
Lead external hub and patient services vendors, ensuring high performance, compliance, service quality, contractual alignment, and exceptional patient/provider experience.
Ensure scalability for high‑volume dermatology onboarding and maintain continuous improvement practices across all support models.
Build and lead a high‑performing team responsible for Dermatology specific access operations (roles identified in future state org charts).
Represent Dermatology Access within PAMA leadership forums, ensuring enterprise alignment, visibility, and accountability.
Set performance standards, KPIs, and dashboards to monitor progress and ensure consistent delivery of outcomes.
Education, Competencies, and Skills
12+ years of leader experience in pharmaceutical patient access, brand strategy & operations, or related commercial/market access roles.
Launch experience is strongly preferred, ideally in specialty, dermatology, immunology, or high‑complexity therapeutic areas.
Proven leadership in patient services, hub operations, PAP, SP networks, and cross‑functional commercialization.
Strong understanding of payer dynamics, reimbursement ecosystems, and affordability strategies.
Experience integrating digital solutions into patient support models is highly valued.
Demonstrated ability to influence senior stakeholders and manage high‑complexity programs.
Strategic & execution focused—able to translate Dermatology’s brand and clinical narrative into an operational patient access engine.
Patient centric—deeply attuned to the dermatology patient journey and emotional drivers behind treatment engagement.
Collaborative—thrives in cross‑functional launch environments and quickly builds coalition across BU + global teams.
Operationally rigorous—strong in governance, process design, vendor management, and performance accountability.
Innovative & digital forward—embraces new models, insights, and digital capabilities to elevate patient outcomes.
Compensation and Benefits Summary Location: Lexington, MA
U.S. Base Salary Range: $212,000.00 – $333,190.00
The estimated salary range reflects an anticipated range for this position. The actual base salary offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The actual base salary offered will be in accordance with state or local minimum wage requirements for the job location.
U.S. based employees may be eligible for short‑term and/or long‑term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short‑term and long‑term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well‑being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation.
EEO Statement Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.
Location and Employment Type Location: Lexington, MA
Worker Type: Employee
Worker Sub‑Type: Regular
Time Type: Full time
Job Exempt: Yes
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Senior Director, Patient Access Brand Strategy & Operations – Dermatology is the enterprise lead responsible for designing, operationalizing, and optimizing the full patient access strategy for the Dermatology launch and lifecycle. This role ensures that Dermatology patients experience timely, equitable, and seamless access—leveraging affordability support, hub operations, specialty pharmacy partnerships, digital support solutions, and cross‑functional brand alignment.
The leader will translate the Dermatology brand vision and strategic imperatives into an integrated patient access operating model, partnering closely with Market Access, A&I, Commercial, DD&T, and global launch teams to ensure Takeda delivers a best‑in‑class experience for dermatology patients. This role is pivotal in preparing Dermatology for a competitive psoriatic disease space and will drive tactical execution, operational excellence, and readiness across the entire ecosystem.
How You will Contribute
Own the end‑to‑end Patient Access strategy supporting the Dermatology launch, ensuring alignment to USBU and PAMA goals.
Activate insights from Dermatology launch planning, patient journey research, and dermatology market dynamics to shape the access model (e.g., unmet needs around emotional burden, disease progression concerns, initiation ease).
Partner in setting strategic imperatives for Dermatology that reinforce Takeda’s position as a trusted leader in dermatology.
Lead the development and execution of patient support programs including benefits verification, affordability tools, QuickStart models, copay programs, PAP, and hub services.
Ensure alignment with enterprise patient support standards outlined in PAMA Brand Strategy & Ops frameworks.
Collaborate with PAP and patient assistance teams to ensure Dermatology specific business rules, eligibility, financial criteria, and service delivery meet launch needs.
Oversee SP strategy, execution, and performance for Dermatology, ensuring timely dispensing, adherence support, and clarity in provider experience—leveraging SP learnings across PAMA.
Partner with Trade & Distribution, MACS, and payer teams to ensure optimal access pathways and escalation channels.
Serve as the primary PAMA lead for Dermatology within cross‑functional launch governance, integrating inputs from Commercial, Medical, DD&T, A&I, Access Analytics, and Global Dermatology teams.
Drive alignment with Dermatology GTM capabilities—particularly patient experience, digital health integration, and cross‑functional readiness.
Ensure seamless connection between brand strategy, field access (FAM/FRM), payer strategy, and operational readiness.
Partner with DD&T to incorporate digital solutions as part of the patient access experience.
Champion data‑driven insights to improve Dermatology access performance, including adherence, non‑response insights, QoL and symptom tracking, and provider decision support.
Lead external hub and patient services vendors, ensuring high performance, compliance, service quality, contractual alignment, and exceptional patient/provider experience.
Ensure scalability for high‑volume dermatology onboarding and maintain continuous improvement practices across all support models.
Build and lead a high‑performing team responsible for Dermatology specific access operations (roles identified in future state org charts).
Represent Dermatology Access within PAMA leadership forums, ensuring enterprise alignment, visibility, and accountability.
Set performance standards, KPIs, and dashboards to monitor progress and ensure consistent delivery of outcomes.
Education, Competencies, and Skills
12+ years of leader experience in pharmaceutical patient access, brand strategy & operations, or related commercial/market access roles.
Launch experience is strongly preferred, ideally in specialty, dermatology, immunology, or high‑complexity therapeutic areas.
Proven leadership in patient services, hub operations, PAP, SP networks, and cross‑functional commercialization.
Strong understanding of payer dynamics, reimbursement ecosystems, and affordability strategies.
Experience integrating digital solutions into patient support models is highly valued.
Demonstrated ability to influence senior stakeholders and manage high‑complexity programs.
Strategic & execution focused—able to translate Dermatology’s brand and clinical narrative into an operational patient access engine.
Patient centric—deeply attuned to the dermatology patient journey and emotional drivers behind treatment engagement.
Collaborative—thrives in cross‑functional launch environments and quickly builds coalition across BU + global teams.
Operationally rigorous—strong in governance, process design, vendor management, and performance accountability.
Innovative & digital forward—embraces new models, insights, and digital capabilities to elevate patient outcomes.
Compensation and Benefits Summary Location: Lexington, MA
U.S. Base Salary Range: $212,000.00 – $333,190.00
The estimated salary range reflects an anticipated range for this position. The actual base salary offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The actual base salary offered will be in accordance with state or local minimum wage requirements for the job location.
U.S. based employees may be eligible for short‑term and/or long‑term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short‑term and long‑term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well‑being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation.
EEO Statement Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.
Location and Employment Type Location: Lexington, MA
Worker Type: Employee
Worker Sub‑Type: Regular
Time Type: Full time
Job Exempt: Yes
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