Manager of Digital Communications
Virtual Vocations Inc, New York, NY, United States
A company is looking for a Manager of Digital and Unified Communications Optimization.
Key Responsibilities
Oversee the strategic ownership and continuous optimization of contact center and digital health technology platforms Collaborate with operations and IT to prioritize enhancements and drive adoption of new functionalities Ensure digital and unified communications platforms are reliable, scalable, and aligned with business goals
Required Qualifications
Bachelor's degree in information systems, business, or a healthcare-related field 1 year of direct leadership experience and 2 years in contact center technology or digital platform management Experience in leading platform optimization and enterprise implementations Strong knowledge of contact center operations and digital engagement tools Proven ability to manage complex stakeholder environments and lead cross-functional teams
Oversee the strategic ownership and continuous optimization of contact center and digital health technology platforms Collaborate with operations and IT to prioritize enhancements and drive adoption of new functionalities Ensure digital and unified communications platforms are reliable, scalable, and aligned with business goals
Required Qualifications
Bachelor's degree in information systems, business, or a healthcare-related field 1 year of direct leadership experience and 2 years in contact center technology or digital platform management Experience in leading platform optimization and enterprise implementations Strong knowledge of contact center operations and digital engagement tools Proven ability to manage complex stakeholder environments and lead cross-functional teams