Global Portal Experience Analyst
Virtual Vocations Inc, New York, NY, United States
A company is looking for a Global Portal Experience Analyst.
Key Responsibilities:
Continuously update and optimize demo portals based on user feedback and sales scenarios Provide expert-level technical support for shared demo instances and troubleshoot issues using AI tools Lead cross-functional projects to enhance demo assets and improve user experience
Qualifications:
Bachelor's degree in a relevant field or equivalent experience 3+ years of experience with ServiceNow or similar ticketing systems Solid project management skills with a results-oriented mindset Expertise in troubleshooting with familiarity in AI diagnostic tools Strong technical aptitude, with knowledge of HTML, CSS, JavaScript, and cloud platforms considered a plus
Continuously update and optimize demo portals based on user feedback and sales scenarios Provide expert-level technical support for shared demo instances and troubleshoot issues using AI tools Lead cross-functional projects to enhance demo assets and improve user experience
Qualifications:
Bachelor's degree in a relevant field or equivalent experience 3+ years of experience with ServiceNow or similar ticketing systems Solid project management skills with a results-oriented mindset Expertise in troubleshooting with familiarity in AI diagnostic tools Strong technical aptitude, with knowledge of HTML, CSS, JavaScript, and cloud platforms considered a plus