Senior Customer Experience Analyst
Virtual Vocations Inc, New York, NY, United States
A company is looking for a Senior Customer Experience Analyst.
Key Responsibilities
Support the execution and optimization of Voice of the Customer (VoC) programs and maintain a cohesive listening strategy Analyze large datasets to uncover patterns and identify opportunities for improving customer retention and growth Act as a system owner in Qualtrics, managing integrations and ensuring accurate data flows across platforms
Required Qualifications
Bachelor's degree in Analytics, Statistics, Business, Economics, Data Science, Information Systems, or related field 3-5 years of experience in Customer Experience (CX), Voice of the Customer (VoC), or related data-focused role Experience in a B2B SaaS or enterprise software environment preferred Strong hands-on experience with Qualtrics and integrating it with Salesforce or Gainsight Familiarity with BI tools, SQL, or data manipulation in Excel/Python/R is a plus
Support the execution and optimization of Voice of the Customer (VoC) programs and maintain a cohesive listening strategy Analyze large datasets to uncover patterns and identify opportunities for improving customer retention and growth Act as a system owner in Qualtrics, managing integrations and ensuring accurate data flows across platforms
Required Qualifications
Bachelor's degree in Analytics, Statistics, Business, Economics, Data Science, Information Systems, or related field 3-5 years of experience in Customer Experience (CX), Voice of the Customer (VoC), or related data-focused role Experience in a B2B SaaS or enterprise software environment preferred Strong hands-on experience with Qualtrics and integrating it with Salesforce or Gainsight Familiarity with BI tools, SQL, or data manipulation in Excel/Python/R is a plus