Community Engagement Specialist II

*So Cal, So Easy* vibe. The phenomenal team works daily to connect people, places and create experiences for the millions of passengers traveling through Southern California’s Ontario International Airport (ONT). ONT is looking for people who think outside of the box, who get excited about the possibilities, and who want to continue paving the way for the fastest growing airport in the U.S. If you want to be a part of a vibrant team making world-class moves, and contribute to shaping the future of this airport, region and industry, then look no further. #ThisisONT.**SUMMARY**Employees in this classification provide ongoing coordination and participation in the Community Engagement program for the Ontario International Airport Authority (OIAA). Incumbents will establish and maintain a variety of working relationships with internal and external business professionals, stakeholders, and internal divisions; execute on engagement strategies and plans; assist with organizing events and promotions; uses data to iterate and refine campaigns and/or Community Engagement activities and support various departments in maintaining brand voice and consistency.**COMPENSATION**$82,400 - $103,000 annually + a generous benefits package to include medical, dental, vision and 10% employer paid 401A through VOYA Financial.\*Hiring Salary Range: $82,400 - $92,700 annually(starting salary will be within this range based upon qualifications) **DISTINGUISHING CHARACTERISTICS**The Community Engagement Specialist II is the advanced-level class in the Community Engagement Specialist series and is expected to utilize skills and knowledge to perform the duties identified below. Incumbents within this classification perform various complex assignments and apply knowledge and analytical skills to proactively take on complex duties and responsibilities. This role reports directly to the Community Engagement Manager who manages the Ontario International Airport Authority’s marketing, communications, and external affairs programs.**JOB RESPONSIBILITIES**Important and essential duties may include, but are not limited to the following:* Serves as a liaison between the airport and community.* Educates and informs the community on a wide range of airport/airline information and addresses areas of concern.* Fosters positive working relationships with local businesses, non-profits, and community members.* Identifies and coordinates opportunities for the community to experience the airport through special events and activities.* Plans, organizes, budgets, and promotes special events, activations, and ground breakings.* Participates in the development and implementation of goals, objectives, policies, procedures, and priorities for activities and operations.* Prepares and administers various programs and policies to support community engagement initiatives and goals.* Compiles and analyzes data and makes recommendations related to work operations, department policies, and administrative procedures; analyzes and interprets operating and activity reports.* Responds to requests for information related to statistical, technical, operational, or administrative data.* Routinely researches information and meets with key stakeholders to stay up to date on airport operations and changes.* Develops and maintains strategic partnerships with community groups.* Gathers and tracks data to assist with airport operations.* Presents and serves on panels to discuss the airport and its services and amenities.* Coordinates airport sponsorships and memberships.* Orders and maintains inventory for airport promotional items.* Responds verbally or in writing to inquiries, compliments, or complaints.* Conducts visitor tours of the airfield and inside terminals.* Coordinates international conferences hosted at the airport.* Assists with customer care and/or terminal re-population during airport emergencies.* Observes and reports any facility/terminal discrepancies that may have an operational impact to the public.* Assists with the preparation of annual and monthly reports and other reports of the related to department activities.* Does related work as required.* May occasionally be assigned to other duties for training purposes or to meet technological changes or emergencies.**PROFILE OF THE IDEAL CANDIDATE*** Possess subject matter experience and a track record of accomplishment in all or many of the disciplines outlined previously in this job description* Possess strong written and oral communication skills* Possess outstanding customer service skills* Ability to develop and follow written and oral instructions* Ability to understand and apply complex policies and procedures* Ability to lead and mentor mentoring assigned staff* Knowledge of the principles and practices of public engagement and outreach* Knowledge of statistical analysis and research methods and techniques* Ability to apply policies and procedures fairly and consistently* Possess the ability to Interact effectively and courteously with employees, tenants and the general public in an international aviation environment* Ability to evaluate and prepare clear and concise reports* Ability to handle high-profile incidents effectively, appropriately and tactfully* Ability to consistently demonstrate the Core Values of OIAA**MINIMUM QUALIFICATIONS**Any combination of education, training, and experience that would likely provide the knowledge, skills, and abilities to successfully perform in the position.* Equivalent to a a Bachelor’s Degree in Public Administration or a related field. Additional years of experience may be substituted for required education on a year for year basis* Three (3) years of increasingly responsible experience in the areas of community engagement, public relations, marketing, operations, or other related fields.* Experience in community relations/engagement for a medium to large commercial airport is desirable.**LICENSES / CERTIFICATION*** Valid Driver’s License equivalent to a California Class C driver’s license* Acceptable driving record at time of appointment and throughout employment* Ability to pass all background / reference checks, knowledge examinations, as well as aptitude tests necessary to obtain an OIAA employee badge at ONT**PHYSICAL DEMANDS**The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.* Finger dexterity to utilize a keyboard to input information on a computer* Ability to lift and carry files and other media weighing up to fifty (50) pounds up to a distance of approximately 20 feet* May be required to work outside normal business hours, including weekends and holidays.* Ability to access areas owned or leased by OIAA**WORK ENVIRONMENT**The work environment characteristics described here are representative of those an employee might encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.* Climate controlled office environment* Passenger airline terminals including operations areas not open to the public**ADDITIONAL INFORMATION*** Candidates who successfully complete all phases of the selection process will be placed on an eligibility list. Current and future vacancies will be filled from this list. Lists typically last for 6 months but may be extended or abolished based upon the needs of the Ontario International Airport Authority (OIAA).* The OIAA

encourages applications from qualified individuals with disabilities as defined by the Americans with Disabilities Act and the Fair Employment and Housing Act. Individuals who require a reasonable accommodation to participate in any phase #J-18808-Ljbffr