Relationship Banker I - Pinehills
Cape Cod Five Cents Savings Bank, Plymouth, MA, United States
Candidate Location: Pinehills Banking Center, The Pinehills, 15 Village Green South, Plymouth, MA 02360, USA
Pay or shift range: $20 USD to $22.36 USD. The estimated range is the budgeted amount for this position. Final offers are based on factors such as skill set, experience, location, qualifications and other job-related reasons.
Description Salary Grade: 12R
SUMMARY:
In this customer‑facing role, the Relationship Banker I will provide exceptional customer care to the Bank’s customers, assisting them with banking transactions, addressing inquiries and resolving problems at a full‑service Cape Cod 5 Retail Banking Center location.
ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES
Develop rapport with customers, greeting them by name, understanding account ownership types and authority, and responding promptly to correspondence and problem resolution, exhibiting a caring attitude (GUEST philosophy).
Provide excellent customer care for daily transactions, addressing inquiries and resolving problems in accordance with Bank policies and procedures.
Perform basic banking transactions, including processing deposits and loan payments, verifying cash and endorsements, check cashing, money orders, treasurer’s check issuance, and savings bond redemption.
Safeguard customer trust by upholding confidentiality.
Develop comprehensive knowledge of the Bank’s products and services, and seek assistance for further development when needed.
Comply with all required laws, regulations, policies, and procedures.
Complete all assigned learning activities in a timely manner.
Actively participate in Banking Center meetings and one‑on‑one coaching sessions.
Volunteer in community groups and events.
Perform additional duties as assigned.
EDUCATION, CERTIFICATIONS
Associate’s degree or better.
Bachelor’s degree preferred.
Eligible for Nationwide Mortgage Licensing System (NMLS) registration.
Eligible for Notary Public commission.
KNOWLEDGE, SKILLS & ABILITIES
Minimum six months of cash handling experience preferred.
Minimum six months of customer service experience.
Prior customer relationship‑building experience.
Cybersecurity awareness.
Strong verbal and written communication skills.
Critical thinking, decision‑making and problem‑solving skills.
Must have cybersecurity awareness to protect the digital environment, the Bank, and customers.
COMPETENCIES
Courage
Technology Savviness / Digital Enthusiast
Financial Comprehension
Adaptability and Flexibility
Eager and Agile Learner
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Pay or shift range: $20 USD to $22.36 USD. The estimated range is the budgeted amount for this position. Final offers are based on factors such as skill set, experience, location, qualifications and other job-related reasons.
Description Salary Grade: 12R
SUMMARY:
In this customer‑facing role, the Relationship Banker I will provide exceptional customer care to the Bank’s customers, assisting them with banking transactions, addressing inquiries and resolving problems at a full‑service Cape Cod 5 Retail Banking Center location.
ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES
Develop rapport with customers, greeting them by name, understanding account ownership types and authority, and responding promptly to correspondence and problem resolution, exhibiting a caring attitude (GUEST philosophy).
Provide excellent customer care for daily transactions, addressing inquiries and resolving problems in accordance with Bank policies and procedures.
Perform basic banking transactions, including processing deposits and loan payments, verifying cash and endorsements, check cashing, money orders, treasurer’s check issuance, and savings bond redemption.
Safeguard customer trust by upholding confidentiality.
Develop comprehensive knowledge of the Bank’s products and services, and seek assistance for further development when needed.
Comply with all required laws, regulations, policies, and procedures.
Complete all assigned learning activities in a timely manner.
Actively participate in Banking Center meetings and one‑on‑one coaching sessions.
Volunteer in community groups and events.
Perform additional duties as assigned.
EDUCATION, CERTIFICATIONS
Associate’s degree or better.
Bachelor’s degree preferred.
Eligible for Nationwide Mortgage Licensing System (NMLS) registration.
Eligible for Notary Public commission.
KNOWLEDGE, SKILLS & ABILITIES
Minimum six months of cash handling experience preferred.
Minimum six months of customer service experience.
Prior customer relationship‑building experience.
Cybersecurity awareness.
Strong verbal and written communication skills.
Critical thinking, decision‑making and problem‑solving skills.
Must have cybersecurity awareness to protect the digital environment, the Bank, and customers.
COMPETENCIES
Courage
Technology Savviness / Digital Enthusiast
Financial Comprehension
Adaptability and Flexibility
Eager and Agile Learner
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr