Service Desk Analyst II
Virtual Vocations Inc, New York, NY, United States
A company is looking for a Service Desk Analyst II to independently resolve complex incidents and mentor junior staff.
Key Responsibilities
Independently resolve complex incidents, owning tickets end-to-end with thorough documentation Provide escalation support to junior staff, ensuring compliance with SOP standards Troubleshoot advanced identity and authentication issues, and execute Intune configuration changes
Required Qualifications
U.S. citizenship and eligibility for a Secret clearance 4+ years of experience in IT support or technical support roles Strong working knowledge of Entra ID, Intune, and Microsoft 365 administration CompTIA Security+ certification required within 6 months of hire if not already held Strong ticket hygiene and documentation discipline
Independently resolve complex incidents, owning tickets end-to-end with thorough documentation Provide escalation support to junior staff, ensuring compliance with SOP standards Troubleshoot advanced identity and authentication issues, and execute Intune configuration changes
Required Qualifications
U.S. citizenship and eligibility for a Secret clearance 4+ years of experience in IT support or technical support roles Strong working knowledge of Entra ID, Intune, and Microsoft 365 administration CompTIA Security+ certification required within 6 months of hire if not already held Strong ticket hygiene and documentation discipline