Bilingual Call Center Representative
Virtual Vocations Inc, New York, NY, United States
A company is looking for a Call Center Representative Spanish Bilingual for Roadside Assistance.
Key Responsibilities
Field incoming calls from members requiring emergency roadside assistance Understand and document the nature of the member's distress while ensuring their immediate safety Relay critical information to internal and external teams to expedite the dispatching process
Required Qualifications, Training, and Education
Prior customer service experience; call center experience preferred Bilingual fluency in English and Spanish is required High School diploma, GED, or equivalent Advanced computer and multi-tasking skills Comprehensive understanding of maps, GPS systems, and traffic safety rules
Field incoming calls from members requiring emergency roadside assistance Understand and document the nature of the member's distress while ensuring their immediate safety Relay critical information to internal and external teams to expedite the dispatching process
Required Qualifications, Training, and Education
Prior customer service experience; call center experience preferred Bilingual fluency in English and Spanish is required High School diploma, GED, or equivalent Advanced computer and multi-tasking skills Comprehensive understanding of maps, GPS systems, and traffic safety rules