Bilingual Customer Retention Specialist
Virtual Vocations Inc, New York, NY, United States
A company is looking for a Bilingual Customer Retention Representative (Remote).
Key Responsibilities
Handle inbound calls from policyholders requesting cancellations and explore retention options Proactively contact customers with lapsed policies to discuss recovery opportunities Maintain accurate records of customer interactions and retention efforts
Required Qualifications
Must be fully bilingual in English and Spanish High school diploma or equivalent Basic Microsoft Office skills, including Word, Excel, and Outlook Minimum typing speed of 30 wpm Experience in a call center environment preferred
Handle inbound calls from policyholders requesting cancellations and explore retention options Proactively contact customers with lapsed policies to discuss recovery opportunities Maintain accurate records of customer interactions and retention efforts
Required Qualifications
Must be fully bilingual in English and Spanish High school diploma or equivalent Basic Microsoft Office skills, including Word, Excel, and Outlook Minimum typing speed of 30 wpm Experience in a call center environment preferred