Salesforce Service Cloud Administrator
Virtual Vocations Inc, New York, NY, United States
A company is looking for a Salesforce Service Cloud Admin for the LATAM region.
Key Responsibilities
Craft and execute strategies to streamline and automate customer support workflows Collaborate with cross-functional teams to implement and optimize Salesforce Service Cloud solutions Lead the design and management of complex screen flows and Omni-Channel configurations
Required Qualifications
3+ years of hands-on experience as a Salesforce Administrator with a focus on Service Cloud Expertise in case management and workload reduction Experience building complex screen flows to enhance customer support processes Fluency in Salesforce Omni-Channel and OmniStudio; experience with AWS Connect is a plus Proven ability to collaborate closely with cross-functional teams
Craft and execute strategies to streamline and automate customer support workflows Collaborate with cross-functional teams to implement and optimize Salesforce Service Cloud solutions Lead the design and management of complex screen flows and Omni-Channel configurations
Required Qualifications
3+ years of hands-on experience as a Salesforce Administrator with a focus on Service Cloud Expertise in case management and workload reduction Experience building complex screen flows to enhance customer support processes Fluency in Salesforce Omni-Channel and OmniStudio; experience with AWS Connect is a plus Proven ability to collaborate closely with cross-functional teams