Director of DevOps
Medium, Lehi, UT, United States
ABOUT THE ROLE
Gabb is seeking a Director of DevOps to build, lead, and mature the infrastructure and platform engineering function as we scale to millions. This is not a maintenance role. Our DevOps practice needs a leader who can assess the current state honestly, define the architecture and operational standards that will carry us forward, and build the team and systems to execute.
You will own infrastructure reliability, CI/CD, observability, incident response, cost management, and platform scalability. You will also be the person who establishes the processes, documentation, and operational culture that will scale with the business. If you’ve built a DevOps function inside a growing company before — not just inherited one — this is the role.
You will work closely with engineering, product, and executive leadership to shape the future of Gabb’s platform and infrastructure — translating business priorities into technical roadmaps and making infrastructure a competitive advantage rather than a constraint.
WHAT YOU'LL DO INFRASTRUCTURE & RELIABILITY
Own infrastructure reliability and uptime across all environments — development, staging, and production
Design and implement scalable, resilient systems on AWS that support continued customer and device growth
Manage multi-regional or highly available infrastructure with clear SLAs, failover patterns, and capacity planning
Identify and remediate security risks in infrastructure and deployment pipelines in partnership with engineering and security teams
CI/CD & DEVELOPER PLATFORM
Build and maintain CI/CD systems and GitOps workflows that enable product teams to deploy with speed and confidence
Improve developer tooling, deployment pipelines, and environment management to reduce operational burden on product engineering teams
Manage Kubernetes and containerized workloads; drive infrastructure-as-code practices using Terraform, Helm, and related tooling
OBSERVABILITY & INCIDENT RESPONSE
Build and enhance observability practices — monitoring, logging, tracing, and alerting — that provide clear visibility into system health, performance, and risk
Establish and lead incident response practices including on-call structures, root cause analysis, and post-incident improvement processes
Provide leadership with regular reporting and dashboards on infrastructure health, performance trends, and cost
SYSTEMS, PROCESSES & OPERATIONAL MATURITY
Define and execute the infrastructure and platform roadmap aligned with company growth and product needs
Establish operational processes, runbooks, and documentation that increase reliability, consistency, and knowledge transfer across the team
Drive infrastructure cost management — build visibility into cloud spend, identify waste, and align resource usage with business goals
Support new product initiatives with scalable platform solutions, ensuring DevOps considerations are embedded early in architecture decisions
TEAM LEADERSHIP
Lead, mentor, and grow a high-performing DevOps team — foster a culture of ownership, collaboration, and operational excellence
Set team direction, define roles and responsibilities, and build clear accountability structures
Collaborate with engineering, product, and executive leadership to translate business needs into technical initiatives and priorities
WHAT WE’RE LOOKING FOR EXPERIENCE & SKILLS
7+ years of experience in DevOps, SRE, or infrastructure engineering, with at least 3 years leading teams
Demonstrated track record of building or significantly maturing a DevOps function — not just operating within an established one
Experience operating and scaling systems to millions of users or connected devices
Strong experience with AWS and cloud-based infrastructure at production scale
Experience with Kubernetes and containerized workloads in production environments
Expertise in infrastructure as code (Terraform, Helm) and CI/CD pipeline design (GitOps workflows preferred)
Strong command of observability practices: metrics, logging, tracing, and alerting systems
Experience managing multi-regional or highly available production systems with defined SLAs
Experience with infrastructure cost optimization — not just monitoring spend, but actively managing it
WHO YOU ARE
A builder — you assess what exists, identify what’s working and what isn’t, and construct the systems and processes needed to operate at the next level
A strong communicator who can translate infrastructure risk and technical trade-offs into business language for non-technical stakeholders
Disciplined about process without being rigid — you build frameworks that create consistency while leaving room for the team to move fast
Comfortable with ambiguity and ownership in a fast-moving environment where the infrastructure roadmap will evolve as the business grows
Genuinely interested in Gabb’s mission and the responsibility that comes with building infrastructure for a product families depend on
WHY YOU’LL LOVE IT HERE
Mission-driven company protecting kids and making a real difference for families
Competitive compensation commensurate with experience
Generous insurance coverage (up to 100% of premiums based on tenure)
401(k) with employer match
Unlimited PTO and flexible scheduling where the role allows
Stock options
Pet insurance
An energetic, collaborative culture — and the best coworkers around
#J-18808-Ljbffr
You will own infrastructure reliability, CI/CD, observability, incident response, cost management, and platform scalability. You will also be the person who establishes the processes, documentation, and operational culture that will scale with the business. If you’ve built a DevOps function inside a growing company before — not just inherited one — this is the role.
You will work closely with engineering, product, and executive leadership to shape the future of Gabb’s platform and infrastructure — translating business priorities into technical roadmaps and making infrastructure a competitive advantage rather than a constraint.
WHAT YOU'LL DO INFRASTRUCTURE & RELIABILITY
Own infrastructure reliability and uptime across all environments — development, staging, and production
Design and implement scalable, resilient systems on AWS that support continued customer and device growth
Manage multi-regional or highly available infrastructure with clear SLAs, failover patterns, and capacity planning
Identify and remediate security risks in infrastructure and deployment pipelines in partnership with engineering and security teams
CI/CD & DEVELOPER PLATFORM
Build and maintain CI/CD systems and GitOps workflows that enable product teams to deploy with speed and confidence
Improve developer tooling, deployment pipelines, and environment management to reduce operational burden on product engineering teams
Manage Kubernetes and containerized workloads; drive infrastructure-as-code practices using Terraform, Helm, and related tooling
OBSERVABILITY & INCIDENT RESPONSE
Build and enhance observability practices — monitoring, logging, tracing, and alerting — that provide clear visibility into system health, performance, and risk
Establish and lead incident response practices including on-call structures, root cause analysis, and post-incident improvement processes
Provide leadership with regular reporting and dashboards on infrastructure health, performance trends, and cost
SYSTEMS, PROCESSES & OPERATIONAL MATURITY
Define and execute the infrastructure and platform roadmap aligned with company growth and product needs
Establish operational processes, runbooks, and documentation that increase reliability, consistency, and knowledge transfer across the team
Drive infrastructure cost management — build visibility into cloud spend, identify waste, and align resource usage with business goals
Support new product initiatives with scalable platform solutions, ensuring DevOps considerations are embedded early in architecture decisions
TEAM LEADERSHIP
Lead, mentor, and grow a high-performing DevOps team — foster a culture of ownership, collaboration, and operational excellence
Set team direction, define roles and responsibilities, and build clear accountability structures
Collaborate with engineering, product, and executive leadership to translate business needs into technical initiatives and priorities
WHAT WE’RE LOOKING FOR EXPERIENCE & SKILLS
7+ years of experience in DevOps, SRE, or infrastructure engineering, with at least 3 years leading teams
Demonstrated track record of building or significantly maturing a DevOps function — not just operating within an established one
Experience operating and scaling systems to millions of users or connected devices
Strong experience with AWS and cloud-based infrastructure at production scale
Experience with Kubernetes and containerized workloads in production environments
Expertise in infrastructure as code (Terraform, Helm) and CI/CD pipeline design (GitOps workflows preferred)
Strong command of observability practices: metrics, logging, tracing, and alerting systems
Experience managing multi-regional or highly available production systems with defined SLAs
Experience with infrastructure cost optimization — not just monitoring spend, but actively managing it
WHO YOU ARE
A builder — you assess what exists, identify what’s working and what isn’t, and construct the systems and processes needed to operate at the next level
A strong communicator who can translate infrastructure risk and technical trade-offs into business language for non-technical stakeholders
Disciplined about process without being rigid — you build frameworks that create consistency while leaving room for the team to move fast
Comfortable with ambiguity and ownership in a fast-moving environment where the infrastructure roadmap will evolve as the business grows
Genuinely interested in Gabb’s mission and the responsibility that comes with building infrastructure for a product families depend on
WHY YOU’LL LOVE IT HERE
Mission-driven company protecting kids and making a real difference for families
Competitive compensation commensurate with experience
Generous insurance coverage (up to 100% of premiums based on tenure)
401(k) with employer match
Unlimited PTO and flexible scheduling where the role allows
Stock options
Pet insurance
An energetic, collaborative culture — and the best coworkers around
#J-18808-Ljbffr