Senior Director - Experience Design- Management Liability Insurance
The Travelers Indemnity Company, Hartford, CT, United States
Salary Range
$161,400.00 - $266,300.00
What Is the Opportunity? Travelers' Experience Design team creates solutions that deliver best-in-class experiences for our customers, agents, employees, and partners, driving measurable business impact. We are looking for an exceptional Senior Director of Experience Design to lead our Management Liability (ML) value stream. This role is the primary XD owner for one of BSI's most critical and complex business areas, partnering directly with ML business and technology leaders to embed experience design at the heart of the stream's strategy.
The ideal candidate is a seasoned design leader who is equally at home in a boardroom and a design review. They bring sharp business acumen, deep XD craft, and the ability to build trusted relationships with senior stakeholders while developing a high‑performing team of designers. They are outcome and ROI‑oriented, comfortable with ambiguity, and skilled at translating complex business priorities into clear, compelling design direction.
In this role, you will lead a team of 4‑5 XD practitioners aligned to the ML value stream, providing strategic direction, active coaching, and quality oversight across their work. You will be embedded in ML planning forums and product development processes, ensuring XD has a seat at the table before decisions are made. You will partner with ML business and technology leaders, drive design direction for the Guidewire (Strategic Platform) implementation, and contribute to cross‑BSI XD initiatives in partnership with the Group XD Lead and peer SD.
What Will You Do?
Define and steward a clear experience vision and roadmap for ML, grounded in user needs and aligned to business priorities. Translate business goals into measurable experience outcomes and report on XD impact using the BOX measurement framework.
Lead, coach, and grow a team of 4‑5 XD professionals. Set clear goals, provide active feedback, conduct performance reviews, and build individual development plans.
Serve as the primary XD voice for ML while embedded in leadership forums, strategic planning sessions, and product development processes. Build trusted relationships with ML business and technology leaders and advocate credibly for users and experience quality at every level.
Provide design direction on complex, high‑stakes initiatives including the Guidewire (SOR + RQI) implementation. Ensure quality and rigor of research, design, and measurement deliverables. Maintain consistency with BSI XD and enterprise design standards.
Partner with the Group XD Lead and Surety Senior Director to ensure consistency in XD approach across BSI. Participate in BSI XD leadership forums, contribute to shared practices and standards, and surface patterns from ML that have function‑wide implications.
Manage team capacity and allocation, work intake and prioritization in partnership with the Group XD Lead, and delivery visibility. Ensure the team is focused on the highest‑value work and that commitments are trackable and communicated proactively.
Perform other duties as assigned.
What Will Our Ideal Candidate Have?
Experience in a related field, such as HCI, VCD, Service Design, Anthropology, etc.
Twelve years of related experience.
Three years of leadership experience (formal management or other).
Advanced Knowledge Areas
Design research
Information architecture
Interaction design
Visual design
Content design (strategy, writing, editing for interaction)
Information design
Service design
Prototyping
Presentation and communication
Collaboration and facilitation
Design strategy
Usability testing
Data analysis
Design systems
What Is a Must Have?
Bachelor’s degree or its equivalent in work experience.
Ten years of related experience.
What Is in It for You?
Health Insurance : Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
Retirement : Travelers matches your 401(k) contributions dollar‑for‑dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
Paid Time Off : Minimum of 20 days Paid Time Off annually, plus nine paid company holidays.
Wellness Program : Travelers wellness program provides tools, discounts and resources to support your wellness goals and caregiving needs, including free professional counseling services and health coaching.
Volunteer Encouragement : Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
Employment Practices Travelers is an equal‑opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
Applicants must be authorized to work for any employer in the United States. Travelers does not sponsor or support H‑1B petitions or TN status.
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What Is the Opportunity? Travelers' Experience Design team creates solutions that deliver best-in-class experiences for our customers, agents, employees, and partners, driving measurable business impact. We are looking for an exceptional Senior Director of Experience Design to lead our Management Liability (ML) value stream. This role is the primary XD owner for one of BSI's most critical and complex business areas, partnering directly with ML business and technology leaders to embed experience design at the heart of the stream's strategy.
The ideal candidate is a seasoned design leader who is equally at home in a boardroom and a design review. They bring sharp business acumen, deep XD craft, and the ability to build trusted relationships with senior stakeholders while developing a high‑performing team of designers. They are outcome and ROI‑oriented, comfortable with ambiguity, and skilled at translating complex business priorities into clear, compelling design direction.
In this role, you will lead a team of 4‑5 XD practitioners aligned to the ML value stream, providing strategic direction, active coaching, and quality oversight across their work. You will be embedded in ML planning forums and product development processes, ensuring XD has a seat at the table before decisions are made. You will partner with ML business and technology leaders, drive design direction for the Guidewire (Strategic Platform) implementation, and contribute to cross‑BSI XD initiatives in partnership with the Group XD Lead and peer SD.
What Will You Do?
Define and steward a clear experience vision and roadmap for ML, grounded in user needs and aligned to business priorities. Translate business goals into measurable experience outcomes and report on XD impact using the BOX measurement framework.
Lead, coach, and grow a team of 4‑5 XD professionals. Set clear goals, provide active feedback, conduct performance reviews, and build individual development plans.
Serve as the primary XD voice for ML while embedded in leadership forums, strategic planning sessions, and product development processes. Build trusted relationships with ML business and technology leaders and advocate credibly for users and experience quality at every level.
Provide design direction on complex, high‑stakes initiatives including the Guidewire (SOR + RQI) implementation. Ensure quality and rigor of research, design, and measurement deliverables. Maintain consistency with BSI XD and enterprise design standards.
Partner with the Group XD Lead and Surety Senior Director to ensure consistency in XD approach across BSI. Participate in BSI XD leadership forums, contribute to shared practices and standards, and surface patterns from ML that have function‑wide implications.
Manage team capacity and allocation, work intake and prioritization in partnership with the Group XD Lead, and delivery visibility. Ensure the team is focused on the highest‑value work and that commitments are trackable and communicated proactively.
Perform other duties as assigned.
What Will Our Ideal Candidate Have?
Experience in a related field, such as HCI, VCD, Service Design, Anthropology, etc.
Twelve years of related experience.
Three years of leadership experience (formal management or other).
Advanced Knowledge Areas
Design research
Information architecture
Interaction design
Visual design
Content design (strategy, writing, editing for interaction)
Information design
Service design
Prototyping
Presentation and communication
Collaboration and facilitation
Design strategy
Usability testing
Data analysis
Design systems
What Is a Must Have?
Bachelor’s degree or its equivalent in work experience.
Ten years of related experience.
What Is in It for You?
Health Insurance : Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
Retirement : Travelers matches your 401(k) contributions dollar‑for‑dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
Paid Time Off : Minimum of 20 days Paid Time Off annually, plus nine paid company holidays.
Wellness Program : Travelers wellness program provides tools, discounts and resources to support your wellness goals and caregiving needs, including free professional counseling services and health coaching.
Volunteer Encouragement : Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
Employment Practices Travelers is an equal‑opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
Applicants must be authorized to work for any employer in the United States. Travelers does not sponsor or support H‑1B petitions or TN status.
#J-18808-Ljbffr