Rx Records - Representative II
Rhode Island Bar Assn., Providence, RI, United States
Position Summary
CVS Health Prescription Records team serves as the sole managing interface for CVS Retail's legal, subpoena, regulatory, attorney, patient and third-party record demands for patient and prescriber prescription records. The position will handle incoming customer inquiries by phone, fax and email in a contact center environment. It requires high-volume data entry expectations while ensuring the accuracy of details and responsibly handling Protected Health Information in compliance with state and federal HIPAA/Privacy requirements.
Role Overview
Shift:
Monday‑Friday 8:30‑5:00 PM EST
Hybrid:
Must work 2 days a week in the Cumberland, RI office. (Thursday is mandatory)
Training Schedule:
First 2 weeks training fully onsite in Cumberland following the regular schedule of 8:30‑5:00 PM EST
What you will do
Work in a high‑volume, production‑oriented, time‑sensitive Call Center environment.
Assist customers on the phone to provide Prescription Records and status updates on their requests.
Process prescription records in a data entry system in response to fax, mail, and email requests from Regulatory Agencies, Courts (Subpoenas), Law Enforcement, Attorneys, Insurance Agencies, Patients, and other third parties.
Maintain the strictest level of confidentiality when dealing with Protected Health Information at all levels.
Required Qualifications
Must be able to work 2 days a week in the Cumberland, RI office.
1 to 2 years of experience working in a Call Center or Customer Service Environment where a high degree of accuracy and attention to detail are required.
1 to 2 years of experience working with sensitive information and/or HIPAA.
Must be able to function well in a professional team environment.
Ability to handle inquiries and exercise good judgment and apply critical thinking skills to solve problems.
Proficiency in data entry, Microsoft Word and Excel, Microsoft Outlook, and the ability to master other related department applications.
Preferred Qualifications
Strong organization skills, ability to multi‑task, prioritize work, maintain flexibility, and manage expectations while meeting scheduled deadlines.
Associates degree or equivalent certificate.
Prior Patient Prescription Records experience.
Legal or paralegal experience.
Education
High School diploma or equivalent experience required.
Anticipated Weekly Hours 40
Time Type Full time
Pay Range The typical pay range for this role is:
$17.00 - $31.30
Benefits We take pride in our comprehensive and competitive mix of pay and benefits — investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be.
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
No‑cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues, including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
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Role Overview
Shift:
Monday‑Friday 8:30‑5:00 PM EST
Hybrid:
Must work 2 days a week in the Cumberland, RI office. (Thursday is mandatory)
Training Schedule:
First 2 weeks training fully onsite in Cumberland following the regular schedule of 8:30‑5:00 PM EST
What you will do
Work in a high‑volume, production‑oriented, time‑sensitive Call Center environment.
Assist customers on the phone to provide Prescription Records and status updates on their requests.
Process prescription records in a data entry system in response to fax, mail, and email requests from Regulatory Agencies, Courts (Subpoenas), Law Enforcement, Attorneys, Insurance Agencies, Patients, and other third parties.
Maintain the strictest level of confidentiality when dealing with Protected Health Information at all levels.
Required Qualifications
Must be able to work 2 days a week in the Cumberland, RI office.
1 to 2 years of experience working in a Call Center or Customer Service Environment where a high degree of accuracy and attention to detail are required.
1 to 2 years of experience working with sensitive information and/or HIPAA.
Must be able to function well in a professional team environment.
Ability to handle inquiries and exercise good judgment and apply critical thinking skills to solve problems.
Proficiency in data entry, Microsoft Word and Excel, Microsoft Outlook, and the ability to master other related department applications.
Preferred Qualifications
Strong organization skills, ability to multi‑task, prioritize work, maintain flexibility, and manage expectations while meeting scheduled deadlines.
Associates degree or equivalent certificate.
Prior Patient Prescription Records experience.
Legal or paralegal experience.
Education
High School diploma or equivalent experience required.
Anticipated Weekly Hours 40
Time Type Full time
Pay Range The typical pay range for this role is:
$17.00 - $31.30
Benefits We take pride in our comprehensive and competitive mix of pay and benefits — investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be.
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
No‑cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues, including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
#J-18808-Ljbffr