Customer Service Representative
Crash Champions, Chicago, IL, United States
Champions Do More
As one of the fastest-growing and most exciting brands in the industry, Crash Champions is the largest founder‑led multi‑shop operator (MSO) of high‑quality collision repair service in the U.S. The company also operates the growing Crash Champions LUXE | EV Certified brand of high‑line and luxury EV repair centers, servicing customers at more than 650 state‑of‑the‑art locations in 38 states across the U.S. Founded in 1999 by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert, our vision for more than 25 years has been anchored by the belief that delivering superior collision repair service is about People First. Welcome to Crash Champions. We Champion People. Responsibilities
Ensure that all customers and prospective customers are greeted and assisted in a prompt and professional manner. Clean workspace, the first point of contact customers have with our facility. Effectively manage all incoming phone calls, walk‑in business, and written correspondence, and direct such matters to the appropriate person or department. Provide clerical and administrative support to the General Managers and Service Advisors. Handle receivables and payables, entry of information into the accounting system and various spreadsheets, and reconcile month‑end statements. Perform other related duties as assigned. Qualifications
Strong interpersonal and customer service skills. Analytical and problem‑solving skills. Excellent multitasking and organizational skills. Ability to answer a high volume of calls and/or emails daily. Attentiveness and patience. Benefits
The Company offers the following benefits for this position, subject to applicable eligibility requirements and annual updates: Medical Insurance Dental Insurance Vision Insurance Group Life Insurance Disability Insurance 401(k) Retirement Plan with match Referral Bonus (“Cash From Crash”) 5 Paid Holidays
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As one of the fastest-growing and most exciting brands in the industry, Crash Champions is the largest founder‑led multi‑shop operator (MSO) of high‑quality collision repair service in the U.S. The company also operates the growing Crash Champions LUXE | EV Certified brand of high‑line and luxury EV repair centers, servicing customers at more than 650 state‑of‑the‑art locations in 38 states across the U.S. Founded in 1999 by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert, our vision for more than 25 years has been anchored by the belief that delivering superior collision repair service is about People First. Welcome to Crash Champions. We Champion People. Responsibilities
Ensure that all customers and prospective customers are greeted and assisted in a prompt and professional manner. Clean workspace, the first point of contact customers have with our facility. Effectively manage all incoming phone calls, walk‑in business, and written correspondence, and direct such matters to the appropriate person or department. Provide clerical and administrative support to the General Managers and Service Advisors. Handle receivables and payables, entry of information into the accounting system and various spreadsheets, and reconcile month‑end statements. Perform other related duties as assigned. Qualifications
Strong interpersonal and customer service skills. Analytical and problem‑solving skills. Excellent multitasking and organizational skills. Ability to answer a high volume of calls and/or emails daily. Attentiveness and patience. Benefits
The Company offers the following benefits for this position, subject to applicable eligibility requirements and annual updates: Medical Insurance Dental Insurance Vision Insurance Group Life Insurance Disability Insurance 401(k) Retirement Plan with match Referral Bonus (“Cash From Crash”) 5 Paid Holidays
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