Senior Director of Customer Strategy
Virtual Vocations Inc, New York, NY, United States
A company is looking for a Senior Director of Customer Strategy.
Key Responsibilities
Define and evolve the lifecycle architecture for dynamic, real-time journey orchestration Act as the primary architect for the customer journey, ensuring cohesive user experiences Translate first-party data into growth strategies using AI and predictive modeling for personalization
Required Qualifications
15+ years of progressive marketing experience with significant leadership in lifecycle or customer strategy Proven track record in leading large-scale marketing transformations across multi-vertical structures Deep expertise in CRM and owned channel marketing, focusing on automated systems Strong executive presence with the ability to influence senior leaders on AI-driven strategies Experience utilizing AI tools for strategy synthesis and workflow automation
Define and evolve the lifecycle architecture for dynamic, real-time journey orchestration Act as the primary architect for the customer journey, ensuring cohesive user experiences Translate first-party data into growth strategies using AI and predictive modeling for personalization
Required Qualifications
15+ years of progressive marketing experience with significant leadership in lifecycle or customer strategy Proven track record in leading large-scale marketing transformations across multi-vertical structures Deep expertise in CRM and owned channel marketing, focusing on automated systems Strong executive presence with the ability to influence senior leaders on AI-driven strategies Experience utilizing AI tools for strategy synthesis and workflow automation