Regional Director of Operations
Instrumentum, Richmond, VA, United States
Instrumentum is an innovative provider of off-site surgical instrument sterilization, transportation, storage, and loaner tray logistics, serving health systems and ambulatory surgery centers (ASCs). With the recent acquisitions of early market movers in this space, we are growing a national footprint with a mission to disrupt a traditionally fragmented and under-digitized sterile processing industry. We are scaling rapidly to address the rising demand for elective surgeries and streamlined sterile processing services.
WHY IS THIS IMPORTANT? Sterilization Processing Departments (SPDs) are one of the most important and yet most overlooked areas of a hospital or surgery center. This is a critical and growing problem as staffing shortages, poorly maintained facilities, and failure to adhere to the standards required to ensure patient and staff safety are increasing costs and potentially putting lives at risk. Even though sterilization is central to providing surgeries, it is often an afterthought for most facilities. The people that work in the SPD know it, and the deteriorating morale of the SPD workforce is adding to the decrease in sterilization competency.
Sterilization is ALL we do. Our people are the core of our company, and we treat them accordingly – like the rockstars they are. We’ve invested heavily in our facilities, equipment, and processes, and we do it right. Every time. We hire the best, and we don’t have to look far. The best SPD technicians and coordinators love what they do, and they want to work in a place where they are valued. That place is Instrumentum.
WHAT WE NEED At Instrumentum, the Regional Director of Operations is a strategic and operational leader responsible for the performance, consistency, and integration of all operational functions across a defined region – including Sterile Processing, Transportation, and Facilities.
This role builds on deep sterile processing expertise but expands beyond it. You will lead through site-level leaders across multiple disciplines, ensuring that each function operates effectively on its own while also working seamlessly together as part of a larger system.
You will not just oversee operations – you will connect them.
You’ll establish regional standards, drive accountability, and create alignment across sites, teams, and partners. You will translate company strategy into execution across an entire market, ensuring that operations are scalable, compliant, and consistently high-performing.
This is not a single-department leadership role. It is a regional ownership role. If you’re ready to lead across functions, build strong leaders, and scale operational excellence across an integrated system – this may be your next step.
WHAT YOU WILL DO Regional Leadership & Strategy
Provide leadership oversight across all operational functions within the region – including Sterile Processing, Transportation, and Facilities
Lead and develop site-level Directors, Managers, and Coordinators across disciplines
Establish regional priorities, performance goals, and operating standards
Align all site operations with company strategy and regional growth initiatives
Drive operational integration across departments to ensure seamless execution
Operations & Compliance Oversight
Ensure consistent adherence to AAMI, CDC, CMS, DOT, OSHA, and accreditation standards across all sites
Oversee audit readiness, inspection outcomes, and regulatory compliance across functions
Standardize workflows, documentation, and process execution across facilities and teams
Monitor performance trends across SPD, logistics, and facilities, proactively addressing risks
Leadership Development & Talent Management
Mentor and coach site-level leaders across all operational functions
Build leadership bench strength and succession pipelines in partnership with HR and Talent
Drive consistent performance management and accountability frameworks
Support hiring strategy and onboarding for key operational leadership roles
Quality, Throughput & Continuous Improvement
Own regional performance metrics across quality, turnaround time, throughput, and service reliability
Lead root-cause analysis and cross-functional corrective actions
Identify and scale best practices across sites and functions
Drive continuous improvement initiatives that enhance efficiency, consistency, and outcomes
Cross-Functional & Partner Collaboration
Serve as the regional operational leader in collaboration with clinical partners and health systems
Align SPD, Transportation, and Facilities with customer expectations and service-level commitments
Partner with internal leadership across Operations, Logistics, and Facilities to drive system-wide improvements
Represent the region in executive-level discussions, planning, and growth initiatives
WHAT WE OFFER
A compelling vision and mission, and the collective pursuit of excellence.
A great environment. We’re fun to work with and are building an awesome team.
Generous benefits and growth opportunities with a well-positioned, fast-growing company.
WHAT YOU WILL DELIVER
Fully integrated, high-performing operations across Sterile Processing, Transportation, and Facilities
Strong, accountable site-level leadership teams capable of running their functions independently
Standardized processes and measurable improvements in quality, throughput, and reliability
Seamless coordination between departments, eliminating operational gaps and inefficiencies
Clear regional visibility into performance, risk, and opportunities for improvement
WHAT YOU WILL BRING TO THE TABLE
Certification in sterile processing (CRCST or equivalent strongly preferred)
10+ years of operational experience, with at least 5+ years in multi-site leadership roles
Demonstrated success leading across multiple functions (SPD, logistics, facilities, or similar)
Strong knowledge of regulatory standards across healthcare operations and transportation environments
Proven ability to build leaders and drive performance through others
Experience scaling operations in high-growth or multi-site environments
Excellent communication, strategic thinking, and operational leadership skills
DETAILS This role is based in the Richmond, Virginia region and requires regular travel between partner sites and facilities within the market.
You will need to fully cooperate with and adhere to all company health, safety, and environmental policies and procedures, communicating suggestions for improvement as necessary. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
EQUAL OPPORTUNITY EMPLOYER Instrumentum is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age (40 or older), disability, medical condition, genetic information, marital status, military and veteran status or any other protected characteristic under federal or applicable state laws.
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WHY IS THIS IMPORTANT? Sterilization Processing Departments (SPDs) are one of the most important and yet most overlooked areas of a hospital or surgery center. This is a critical and growing problem as staffing shortages, poorly maintained facilities, and failure to adhere to the standards required to ensure patient and staff safety are increasing costs and potentially putting lives at risk. Even though sterilization is central to providing surgeries, it is often an afterthought for most facilities. The people that work in the SPD know it, and the deteriorating morale of the SPD workforce is adding to the decrease in sterilization competency.
Sterilization is ALL we do. Our people are the core of our company, and we treat them accordingly – like the rockstars they are. We’ve invested heavily in our facilities, equipment, and processes, and we do it right. Every time. We hire the best, and we don’t have to look far. The best SPD technicians and coordinators love what they do, and they want to work in a place where they are valued. That place is Instrumentum.
WHAT WE NEED At Instrumentum, the Regional Director of Operations is a strategic and operational leader responsible for the performance, consistency, and integration of all operational functions across a defined region – including Sterile Processing, Transportation, and Facilities.
This role builds on deep sterile processing expertise but expands beyond it. You will lead through site-level leaders across multiple disciplines, ensuring that each function operates effectively on its own while also working seamlessly together as part of a larger system.
You will not just oversee operations – you will connect them.
You’ll establish regional standards, drive accountability, and create alignment across sites, teams, and partners. You will translate company strategy into execution across an entire market, ensuring that operations are scalable, compliant, and consistently high-performing.
This is not a single-department leadership role. It is a regional ownership role. If you’re ready to lead across functions, build strong leaders, and scale operational excellence across an integrated system – this may be your next step.
WHAT YOU WILL DO Regional Leadership & Strategy
Provide leadership oversight across all operational functions within the region – including Sterile Processing, Transportation, and Facilities
Lead and develop site-level Directors, Managers, and Coordinators across disciplines
Establish regional priorities, performance goals, and operating standards
Align all site operations with company strategy and regional growth initiatives
Drive operational integration across departments to ensure seamless execution
Operations & Compliance Oversight
Ensure consistent adherence to AAMI, CDC, CMS, DOT, OSHA, and accreditation standards across all sites
Oversee audit readiness, inspection outcomes, and regulatory compliance across functions
Standardize workflows, documentation, and process execution across facilities and teams
Monitor performance trends across SPD, logistics, and facilities, proactively addressing risks
Leadership Development & Talent Management
Mentor and coach site-level leaders across all operational functions
Build leadership bench strength and succession pipelines in partnership with HR and Talent
Drive consistent performance management and accountability frameworks
Support hiring strategy and onboarding for key operational leadership roles
Quality, Throughput & Continuous Improvement
Own regional performance metrics across quality, turnaround time, throughput, and service reliability
Lead root-cause analysis and cross-functional corrective actions
Identify and scale best practices across sites and functions
Drive continuous improvement initiatives that enhance efficiency, consistency, and outcomes
Cross-Functional & Partner Collaboration
Serve as the regional operational leader in collaboration with clinical partners and health systems
Align SPD, Transportation, and Facilities with customer expectations and service-level commitments
Partner with internal leadership across Operations, Logistics, and Facilities to drive system-wide improvements
Represent the region in executive-level discussions, planning, and growth initiatives
WHAT WE OFFER
A compelling vision and mission, and the collective pursuit of excellence.
A great environment. We’re fun to work with and are building an awesome team.
Generous benefits and growth opportunities with a well-positioned, fast-growing company.
WHAT YOU WILL DELIVER
Fully integrated, high-performing operations across Sterile Processing, Transportation, and Facilities
Strong, accountable site-level leadership teams capable of running their functions independently
Standardized processes and measurable improvements in quality, throughput, and reliability
Seamless coordination between departments, eliminating operational gaps and inefficiencies
Clear regional visibility into performance, risk, and opportunities for improvement
WHAT YOU WILL BRING TO THE TABLE
Certification in sterile processing (CRCST or equivalent strongly preferred)
10+ years of operational experience, with at least 5+ years in multi-site leadership roles
Demonstrated success leading across multiple functions (SPD, logistics, facilities, or similar)
Strong knowledge of regulatory standards across healthcare operations and transportation environments
Proven ability to build leaders and drive performance through others
Experience scaling operations in high-growth or multi-site environments
Excellent communication, strategic thinking, and operational leadership skills
DETAILS This role is based in the Richmond, Virginia region and requires regular travel between partner sites and facilities within the market.
You will need to fully cooperate with and adhere to all company health, safety, and environmental policies and procedures, communicating suggestions for improvement as necessary. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
EQUAL OPPORTUNITY EMPLOYER Instrumentum is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age (40 or older), disability, medical condition, genetic information, marital status, military and veteran status or any other protected characteristic under federal or applicable state laws.
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