Sr. Pre-Service Representative
Ochsner Health, Shreveport, LA, United States
We provide overall support for financial operations in areas such as Pre‑Service, ED Registration, Financial Counseling, Call Center, Billing, Collections/Follow‑Up, Self‑Pay, Credentialing, and Denials. The role ensures financial security for patient accounts, including benefit verification, authorizations, billing, collections, denial resolution, and financial counseling, while reducing bad debt. This customer‑service‑focused position requires strong communication skills and the ability to handle payment and billing issues efficiently and professionally. Additionally, the employee plays a key role in increasing patient satisfaction by consistently representing the organization in a professional manner.
Education Required: High School diploma or equivalent.
Preferred: Associate’s degree. Additional degrees, business training, experience, or certifications may also satisfy the minimum qualifications.
Work Experience Required: 4 years direct experience in a hospital, clinic, business services, revenue cycle, front‑line registration, financial counseling, or healthcare environment.
Knowledge, Skills & Abilities (KSAs)
Computer skills and dexterity required for data entry and retrieval.
Effective verbal and written communication skills with the ability to present information clearly and professionally.
Proficiency with Windows‑style applications and other role‑specific software packages.
Strong interpersonal skills.
Customer‑service focus with the ability to gather and disseminate information through effective communication, in person or over the phone.
Excellent judgment in handling and escalating difficult situations with good organizational, time‑management, and conflict‑resolution skills.
Strong decision‑making and analytical skills with attention to detail.
Self‑directed with excellent prioritization and organization skills, capable of handling multiple tasks and interruptions positively.
Job Duties
Perform daily operations activities such as ensuring accurate and timely collection of data necessary for processing charges and claims, and ultimately for receipt and processing of payments owed to the organization.
Provide recommendations for system improvements to ensure accuracy and consistency of operational activities.
Uphold and support service excellence standards by providing excellent customer service and effectively communicating with patients throughout their medical experience.
Other related duties as required.
Remains knowledgeable on current federal, state, and local laws, accreditation standards, and regulatory agency requirements that apply and ensures compliance with all such laws, regulations, and standards.
Maintains compliance with the organization’s Compliance & Privacy Program and Standards of Conduct, and reports any known or suspected unethical or questionable behaviors immediately. Includes patient/employee safety, patient privacy, and other compliance‑related concerns.
Physical & Environmental Demands Sedentary work, with occasional (up to 10 lbs) lifting, carrying, pushing, or pulling of objects. Works in a healthcare setting where exposure to hazardous medications or waste may occur, but no occupational risk for exposure to communicable diseases.
Equal Opportunity The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
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Education Required: High School diploma or equivalent.
Preferred: Associate’s degree. Additional degrees, business training, experience, or certifications may also satisfy the minimum qualifications.
Work Experience Required: 4 years direct experience in a hospital, clinic, business services, revenue cycle, front‑line registration, financial counseling, or healthcare environment.
Knowledge, Skills & Abilities (KSAs)
Computer skills and dexterity required for data entry and retrieval.
Effective verbal and written communication skills with the ability to present information clearly and professionally.
Proficiency with Windows‑style applications and other role‑specific software packages.
Strong interpersonal skills.
Customer‑service focus with the ability to gather and disseminate information through effective communication, in person or over the phone.
Excellent judgment in handling and escalating difficult situations with good organizational, time‑management, and conflict‑resolution skills.
Strong decision‑making and analytical skills with attention to detail.
Self‑directed with excellent prioritization and organization skills, capable of handling multiple tasks and interruptions positively.
Job Duties
Perform daily operations activities such as ensuring accurate and timely collection of data necessary for processing charges and claims, and ultimately for receipt and processing of payments owed to the organization.
Provide recommendations for system improvements to ensure accuracy and consistency of operational activities.
Uphold and support service excellence standards by providing excellent customer service and effectively communicating with patients throughout their medical experience.
Other related duties as required.
Remains knowledgeable on current federal, state, and local laws, accreditation standards, and regulatory agency requirements that apply and ensures compliance with all such laws, regulations, and standards.
Maintains compliance with the organization’s Compliance & Privacy Program and Standards of Conduct, and reports any known or suspected unethical or questionable behaviors immediately. Includes patient/employee safety, patient privacy, and other compliance‑related concerns.
Physical & Environmental Demands Sedentary work, with occasional (up to 10 lbs) lifting, carrying, pushing, or pulling of objects. Works in a healthcare setting where exposure to hazardous medications or waste may occur, but no occupational risk for exposure to communicable diseases.
Equal Opportunity The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
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