Senior Manager, Brand Onboarding
Virtual Vocations Inc, New York, NY, United States
A company is looking for a Senior Manager, Product Support - Onboarding.
Key Responsibilities
Own the full brand onboarding lifecycle from post-sale through go-live, managing a mixed Shopify and non-Shopify queue Monitor onboarding health at the queue level, tracking timelines and resolving systemic blockers Lead large, cross-functional initiatives to improve go-live rates and partner with Product and Engineering on platform improvements
Required Qualifications
Bachelor's degree or equivalent experience 4-6 years of experience in client onboarding, client success, or a related implementation role Demonstrated experience in e-commerce and/or affiliate marketing, with familiarity in Shopify preferred Proven ability to manage a portfolio of accounts simultaneously Strong data fluency and experience identifying systemic issues and driving durable fixes
Own the full brand onboarding lifecycle from post-sale through go-live, managing a mixed Shopify and non-Shopify queue Monitor onboarding health at the queue level, tracking timelines and resolving systemic blockers Lead large, cross-functional initiatives to improve go-live rates and partner with Product and Engineering on platform improvements
Required Qualifications
Bachelor's degree or equivalent experience 4-6 years of experience in client onboarding, client success, or a related implementation role Demonstrated experience in e-commerce and/or affiliate marketing, with familiarity in Shopify preferred Proven ability to manage a portfolio of accounts simultaneously Strong data fluency and experience identifying systemic issues and driving durable fixes