Key Account Manager

Key Account Manager

We are seeking a dedicated Key Account Manager to take full ownership of a high-value managed repair program account. This is not a traditional sales role the account is established and actively generating revenue. The right person will be responsible for deepening the client relationship, managing day-to-day communication between the client and our internal operations team, and growing the account to its full potential.

Responsibilities:

• Serve as the primary point of contact between Knight and the client's internal team
• Own all communication, clarity updates, and project status reporting on behalf of Knight
• Participate in weekly project meetings and conduct site visits as needed
• Manage insured relationships at the property level, ensuring satisfaction throughout the claims and repair process
• Read and interpret Xactimate estimates; serve as checks and balances between client expectations and Knight's operations team
• Understand and enforce program-specific billing and documentation requirements (code coverage breakout, loss vs. ancillary line items, multi-estimate structures)
• Collaborate closely with Knight's dedicated project directors, supers, and estimators assigned to the program
• Identify and act on opportunities to grow Knight's share of work within the program

Ideal Background:

• 3+ years in restoration, construction, or a closely adjacent field
• Project Director, Senior Estimator, Project Manager, or Account Manager background strongly preferred
• CapEx/multifamily construction experience considered
• Ability to read Xactimate required; ability to write estimates not required
• Strong customer-facing communication skills comfortable interfacing with ownership-level contacts, property managers, and insureds
• Highly organized with a track record of managing multiple active projects simultaneously
• Collaborative, team-oriented, and coachable no egos

Preferred:

• Familiarity with managed repair or MGA programs
• Experience working within multifamily, habitational, or commercial real estate verticals
• Existing relationships within the multifamily space a plus