Head of Retail

About the company

This New Zealand design‑led business is known for its iconic aesthetic, creative vision, and globally recognised brand. With a strong retail footprint and loyal following, the business continues to evolve while staying true to its distinctive identity and commitment to exceptional customer experience.

Description

We’re looking for an experienced Retail Operations Manager to join the team on a Monday – Friday 30‑hour per week, 10‑month contract, supporting multiple retail locations across New Zealand. This is a hands‑on, multi‑site role where you’ll work closely with Store Managers to drive operational excellence, elevate in‑store execution, and ensure a consistent, high‑quality customer experience across all locations.

You’ll play a key role in coaching leaders, embedding strong retail disciplines, and bringing marketing initiatives to life in‑store. This role will suit someone who thrives in a fast‑paced, creative environment and enjoys balancing strategy with on‑the‑ground execution.

How You Will Contribute

• Lead and support multi‑site retail operations, ensuring consistency in store standards, service, and execution
• Coach and develop Store Managers through regular check‑ins, 1:1s, and performance conversations
• Drive a strong customer‑first culture aligned to brand values and service expectations
• Oversee store operations including stock control, inventory processes, and compliance standards
• Deliver hands‑on Visual Merchandising coaching, training, and store audits
• Translate marketing campaigns into seamless in‑store execution, including events and activations
• Coordinate store events, ensuring readiness, execution quality, and post‑event feedback
• Maintain operational reporting including weekly check‑ins, action tracking, and monthly summaries
• Monitor key operational metrics including VM compliance, training completion, and store standards
• Ensure Health & Safety, compliance, and risk management practices are upheld across all stores
• Collaborate with internal teams including Marketing and Supply Chain, and external partners such as landlords and service providers

Key Requirements

• 6+ years’ retail leadership experience across multiple sites in New Zealand
• Proven ability to lead, coach, and develop Store Managers
• Strong operational background with a focus on consistency and execution
• Hands‑on Visual Merchandising experience with the ability to train and audit
• Experience delivering in‑store execution of marketing campaigns and events
• Excellent communication, organisation, and reporting skills
• A proactive, adaptable approach with the ability to work across multiple priorities
• Familiarity with NZ Health & Safety and compliance requirements
• Ability to travel between store locations (once a quarter out of Auckland)

Why apply

You’ll be part of a creative and collaborative environment where your impact will be visible across the retail network. This is a unique opportunity to step into a well‑established New Zealand brand and play a key role in driving operational excellence and elevating the in‑store experience.

This contract offers flexibility, variety, and the chance to work closely with a passionate and high‑performing team.

If this role is of interest and you would like to work for one of New Zealand’s most prestigious fashion designers, please APPLY NOW or contact Sarah Kennedy from Hunter Campbell Recruitment.

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