Director, IT - Network and Telecom
CHS Corporate, Franklin, TN, United States
Role Summary
Director of Network & Telecom provides strategic and operational leadership for enterprise networking and unified communications services, including core network infrastructure, Cisco-based platforms, and the Genesys cloud-based contact center solution. This role is accountable for service stability, availability, security, and the evolution of network and communications capabilities into a mature, service-driven organization aligned with business outcomes.
Key Responsibilities
- Lead and develop engineering teams responsible for enterprise networking (LAN, WAN, Wi‑Fi, Internet, and connectivity) and Unified Communications services including Call‑Center SaaS solutions
- Drive stabilization efforts to improve network reliability, performance, and resiliency, with a strong focus on customer‑facing and mission‑critical communications services
- Establish standardised operating models, service catalogs, SLAs, and governance for network and unified communications services
- Own vendor management and strategic relationships with carriers, network providers, ensuring service quality, contract alignment, and cost optimisation
- Partner with Security, Architecture, Applications, and Business stakeholders to align network and communications capabilities with enterprise and customer experience requirements
- Define and track KPIs, operational metrics, and executive-level reporting for availability, performance, and customer impact
- Lead modernisation initiatives, including network automation, SD‑WAN, cloud connectivity, and contact centre and telephony platform optimisation
Skills & Competencies
- Strong strategic and analytical thinking with proven leadership in complex IT environments
- Expertise in technology management, governance, and portfolio planning
- Excellent executive communication and stakeholder engagement skills
- Ability to lead organisational change and drive transformation initiatives
- Financial acumen and experience managing budgets and resource plans
The ability to work outside normal hours, when needed, is expected, and an on‑call schedule is required in this position.
Essential Duties & Responsibilities
- Leads multiple IT teams or disciplines, ensuring strategic alignment and effective execution
- Develops long‑term plans for technology capabilities, staffing, and budget management
- Establishes governance frameworks, standards, and metrics for performance and risk management
- Promotes innovation and adoption of emerging technologies to improve efficiency and scalability
- Builds and maintains a high‑performing team culture focused on accountability and results
- Required Education: Bachelor’s degree in Information Technology, Computer Science, or related field preferred
- Preferred Education: College Degree with Certifications and Experience
- Required Experience: 8–12 years of progressive IT experience with at least 3 years in a supervisory or leadership role
- Computer Skills Required: Some workstation and server support experience. Substantial network administration experience
Physical Demands
- The Employee is required to read, review, prepare and analyse written data and figures, using a PC or similar, and should possess visual acuity
- The Employee may be required to occasionally climb, push, stand, walk, reach, grasp, kneel, stoop, and/or perform repetitive motions
- The Employee is not substantially exposed to adverse environmental conditions and; therefore, job functions are typically performed under conditions such as those found within general office or administrative work