Service Writer - Crushing & Screening
Wagner Equipment, Aurora, CO, United States
Description
Would you like to be part of a focused, dedicated team? Do you want to work and grow with other motivated, ambitious people? Wagner Equipment Co. offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under Wagner’s reputation for excellence. We offer excellent benefits and supply you with the tools you need to maximize your potential and grow within Wagner.
Benefits Include
Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays
Medical, dental, and vision insurance
Life and AD&D Insurance
Retirement Plans - 401K and Roth 401K, eligible employees can receive a company contribution up to 7%
Tuition Reimbursement
Employee Assistance Program (EAP)
CEFCU- Citizens Equity First Credit Union – Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more.
Additional Benefits include: Unum Supplemental life Insurance, Aflac Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans.
Pay Rate $67,873.44 - $93,328.89 Annually (Pay rate is dependent upon education & experience.)
Essential Functions
Initiates and closes all shop work orders as necessary
Creates service estimate for customers prior to beginning work
Coordinatest with customer regarding service estimate, approval, prior to beginning work
Schedules and maintains records on safety training, vehicle inspections, etc.
Handles all incoming calls pertaining to scheduling of shop work, and information concerning customer inquiries for all shop related areas
Reviews work orders, warranty jobs, daily hours & determines
Reviews and approves daily hours on each work order
Reviews service Work In Progress for work orders closed in shop and open in service accounting
Reviews all customer jobs with shop manager or designee to insure that work, as requested, was completed
Complete & submit parts exchange core reports in a timely manner
Organize & Maintain all paperwork for workorders, current library of publications, & file on PO’s and canceled PO’s
Checks all requisitions for proper coding
Figures dollar amounts on firm rates
Other duties as assigned by manager
Supervisory Responsibilities
Assigns work orders and schedules workload of techniciansDirects Service Clerk in clerical functions where applicable
Provides input into the annual Performance Reviews
Required Education And Experience
High School Diploma or GED
2 years vocational training preferred
5 years’ experience as a technician or comparable position
3+ years administrative/clerical experience
3+ years customer service experience
1+ years sales experience
1+ years supervisory/management experience
Physical Demands & Competencies
Standing, walking, talking, sitting, use of hands & hearing
Sedentary work that primarily involves sitting/standing but may require occasionally lifting and/or moving up to 25 pounds
Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills
Safety & Product Knowledge
Ability to direct the work of others
Ability to work in a fast-paced environment
Warranty training/knowledge
Basic knowledge of Microsoft Word and Outlook
Basic knowledge of DBS
Basic knowledge of SIMSI
Intermediate knowledge of ET/SIS/SIS Web/STW
Work Environment
Noise: Moderate
Indoors
Other Duties Job Offers are contingent upon all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.
Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.
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Benefits Include
Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays
Medical, dental, and vision insurance
Life and AD&D Insurance
Retirement Plans - 401K and Roth 401K, eligible employees can receive a company contribution up to 7%
Tuition Reimbursement
Employee Assistance Program (EAP)
CEFCU- Citizens Equity First Credit Union – Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more.
Additional Benefits include: Unum Supplemental life Insurance, Aflac Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans.
Pay Rate $67,873.44 - $93,328.89 Annually (Pay rate is dependent upon education & experience.)
Essential Functions
Initiates and closes all shop work orders as necessary
Creates service estimate for customers prior to beginning work
Coordinatest with customer regarding service estimate, approval, prior to beginning work
Schedules and maintains records on safety training, vehicle inspections, etc.
Handles all incoming calls pertaining to scheduling of shop work, and information concerning customer inquiries for all shop related areas
Reviews work orders, warranty jobs, daily hours & determines
Reviews and approves daily hours on each work order
Reviews service Work In Progress for work orders closed in shop and open in service accounting
Reviews all customer jobs with shop manager or designee to insure that work, as requested, was completed
Complete & submit parts exchange core reports in a timely manner
Organize & Maintain all paperwork for workorders, current library of publications, & file on PO’s and canceled PO’s
Checks all requisitions for proper coding
Figures dollar amounts on firm rates
Other duties as assigned by manager
Supervisory Responsibilities
Assigns work orders and schedules workload of techniciansDirects Service Clerk in clerical functions where applicable
Provides input into the annual Performance Reviews
Required Education And Experience
High School Diploma or GED
2 years vocational training preferred
5 years’ experience as a technician or comparable position
3+ years administrative/clerical experience
3+ years customer service experience
1+ years sales experience
1+ years supervisory/management experience
Physical Demands & Competencies
Standing, walking, talking, sitting, use of hands & hearing
Sedentary work that primarily involves sitting/standing but may require occasionally lifting and/or moving up to 25 pounds
Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills
Safety & Product Knowledge
Ability to direct the work of others
Ability to work in a fast-paced environment
Warranty training/knowledge
Basic knowledge of Microsoft Word and Outlook
Basic knowledge of DBS
Basic knowledge of SIMSI
Intermediate knowledge of ET/SIS/SIS Web/STW
Work Environment
Noise: Moderate
Indoors
Other Duties Job Offers are contingent upon all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.
Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.
#J-18808-Ljbffr