Bilingual English & Spanish Member Loyalty Representative (R13978)
Oportun, San Diego, CA, United States
Bilingual English & Spanish Member Loyalty Representative (R13978)
Oportun (Nasdaq: OPRT) is a mission‑driven financial services company that empowers members to reach their financial goals through intelligent borrowing, savings, and budgeting capabilities. Since inception, we have provided more than $21.3 billion in responsible and affordable credit and saved members over $2.5 billion in interest and fees.
ABOUT OPORTUN We are committed to building a diverse, equitable, and inclusive culture where every employee feels belonging and is encouraged to share perspectives. Our inclusive culture directly fuels our mission to deliver affordable credit to those left out of the mainstream financial system.
POSITION OVERVIEW We are seeking a bilingual Member Loyalty Representative to create a rewarding member service experience across our stores and in the communities around our locations. As a key member of the team, you will educate members and communities about our inclusive, affordable financial services and help them build a better future.
RESPONSIBILITIES
Welcome members with a warm greeting and provide quality member service.
Seamlessly process all transactions while following company policies and protecting members’ information.
Work independently or as part of a team, often in the store without direct supervision, while exceeding daily goals on lending and servicing activities.
Educate potential members about Oportun’s services by engaging in outreach efforts more than 50% of the time at Oportun locations, partner locations, and community events.
Build relationships with local businesses (e.g., mechanic shops, dental offices, furniture stores) and speak with owners and employees about how our services help their customers.
Conduct outreach at local flea markets, community events, and partner locations to increase awareness, capture leads, and assist with starting applications.
Encourage store visits and assist with applications during community outreach and marketing events by distributing flyers and educating the local community.
Use iPads or QR codes during outreach to start new applications.
Maintain a clean and welcoming work area through daily housekeeping duties.
Use a computer intermittently (approximately 3–6 hours per day) for administrative tasks and member servicing.
Stand while assisting members; sit during non-member-facing tasks.
Occasionally unpack and store office or cleaning supplies.
Travel between designated work locations within a reasonable commuting distance as part of standard duties.
Act as a role model for Oportun’s Core Values: On a Mission, As One, to Make it Better, Now.
REQUIRED QUALIFICATIONS
Bilingual in English and Spanish.
Outgoing, sales-focused, and enjoys speaking with people.
Passionate about helping members, including prospective members, through outreach and educational activities.
Available to work weekends and flexible with a rotating schedule (set every two weeks).
Demonstrates reliable attendance to support store operations.
Willing and able to work outdoors year‑round to identify sales opportunities and promote products.
Ability to lift up to 25 pounds.
Basic computer skills and ability to use phones, scanners, and iPads.
Organizational skills for filing paper documents.
BENEFITS
Medical, Dental, Vision, Flexible Spending Accounts (FSAs), Employee Assistance Program, Life and Disability insurance
Paid Time Off
16 paid volunteer hours (VTO) per year
Employee Assistance Fund (OEAF)
401(k) retirement savings
Travel Assistance
Paid Training
Growth opportunities
Opportunity to positively impact the community
Base hourly rate:
$18.00 – $19.00
Salary details:
The hourly range reflects a minimum and maximum for new hire rates specific to the location and experience.
We are an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, age, color, religion, gender, national origin, disability, sexual orientation, veteran status, or any other protected category.
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ABOUT OPORTUN We are committed to building a diverse, equitable, and inclusive culture where every employee feels belonging and is encouraged to share perspectives. Our inclusive culture directly fuels our mission to deliver affordable credit to those left out of the mainstream financial system.
POSITION OVERVIEW We are seeking a bilingual Member Loyalty Representative to create a rewarding member service experience across our stores and in the communities around our locations. As a key member of the team, you will educate members and communities about our inclusive, affordable financial services and help them build a better future.
RESPONSIBILITIES
Welcome members with a warm greeting and provide quality member service.
Seamlessly process all transactions while following company policies and protecting members’ information.
Work independently or as part of a team, often in the store without direct supervision, while exceeding daily goals on lending and servicing activities.
Educate potential members about Oportun’s services by engaging in outreach efforts more than 50% of the time at Oportun locations, partner locations, and community events.
Build relationships with local businesses (e.g., mechanic shops, dental offices, furniture stores) and speak with owners and employees about how our services help their customers.
Conduct outreach at local flea markets, community events, and partner locations to increase awareness, capture leads, and assist with starting applications.
Encourage store visits and assist with applications during community outreach and marketing events by distributing flyers and educating the local community.
Use iPads or QR codes during outreach to start new applications.
Maintain a clean and welcoming work area through daily housekeeping duties.
Use a computer intermittently (approximately 3–6 hours per day) for administrative tasks and member servicing.
Stand while assisting members; sit during non-member-facing tasks.
Occasionally unpack and store office or cleaning supplies.
Travel between designated work locations within a reasonable commuting distance as part of standard duties.
Act as a role model for Oportun’s Core Values: On a Mission, As One, to Make it Better, Now.
REQUIRED QUALIFICATIONS
Bilingual in English and Spanish.
Outgoing, sales-focused, and enjoys speaking with people.
Passionate about helping members, including prospective members, through outreach and educational activities.
Available to work weekends and flexible with a rotating schedule (set every two weeks).
Demonstrates reliable attendance to support store operations.
Willing and able to work outdoors year‑round to identify sales opportunities and promote products.
Ability to lift up to 25 pounds.
Basic computer skills and ability to use phones, scanners, and iPads.
Organizational skills for filing paper documents.
BENEFITS
Medical, Dental, Vision, Flexible Spending Accounts (FSAs), Employee Assistance Program, Life and Disability insurance
Paid Time Off
16 paid volunteer hours (VTO) per year
Employee Assistance Fund (OEAF)
401(k) retirement savings
Travel Assistance
Paid Training
Growth opportunities
Opportunity to positively impact the community
Base hourly rate:
$18.00 – $19.00
Salary details:
The hourly range reflects a minimum and maximum for new hire rates specific to the location and experience.
We are an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, age, color, religion, gender, national origin, disability, sexual orientation, veteran status, or any other protected category.
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