Car Sales Customer Service Representative- Lancaster
Enterprise, East Petersburg, PA, United States
Overview
Enterprise Mobility operates the Enterprise Rent‑A‑Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.
Position The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Service Car Sales Representative. The Customer Service Car Sales Representative will provide exceptional customer service and support to our valued clients, both internally and externally. This role plays a crucial part in assisting Sales Consultants and Customer Experience Managers throughout the entire vehicle purchase journey and beyond, ensuring a seamless customer experience.
The starting rate of pay is $20.60 per hour, based on a 40‑hour work week.
This position is located at 5240 Main Street East, Petersburg, PA 17520.
Benefits Package
Paid time off
Employee rental car discounts
Retirement savings plan including 401(k) with matching profit sharing
Health insurance
Life insurance
Dental insurance
Vision insurance
Training and development
Schedule
Monday–Friday 9:00 am–5:00 pm
Responsibilities
Answer phones during peak times at the dealership
Assist Sales Consultants in collecting information and stipulations needed for funding prior to sending to Shared Services for funding submission
Work with customers to support the vehicle trade‑in process
Follow up with customers post‑sale to help facilitate or ensure completion of After Market Options installs
Respond to customer inquiries related to financing, warranties, or other customer service issues
Organize and ensure accuracy and completion of all paperwork for each customer transaction
Scan and upload all digital sales to Shared Services and FedEx paper sales to Shared Services
Complete and send DMV paperwork
Work with Shared Services to provide documentation or follow up that they may need to process the sale
Assist with monitoring the Weekly Status Report and notifying management of discrepancies and instances where follow‑up actions are required
Accounts payable and receivable support (including review of CRS/deposit 2150 report)
Assist with ECOA (Equal Credit Opportunity Act) file review
Understand and comply with federal, state, and local regulations that affect used‑vehicle and finance departments
Maintain files for the dealership and tag and title follow‑up for current dealership inventory
Perform miscellaneous administrative job‑related duties as assigned
Assist with end of month reports and SC sales/commission reports
Qualifications
Must have a minimum of 1 year prior customer service, retail, or administrative support experience
Must be authorized to work in the United States and not require work‑authorization sponsorship by our company for this position now or in the future
Must possess a valid driver’s license with no more than 2 moving violations and/or at‑fault accidents on driving record in the past 3 years
No drug or alcohol related conviction on driving record in the past 3 years
Must be at least 18 years of age
High school diploma or G.E.D. required
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Position The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Service Car Sales Representative. The Customer Service Car Sales Representative will provide exceptional customer service and support to our valued clients, both internally and externally. This role plays a crucial part in assisting Sales Consultants and Customer Experience Managers throughout the entire vehicle purchase journey and beyond, ensuring a seamless customer experience.
The starting rate of pay is $20.60 per hour, based on a 40‑hour work week.
This position is located at 5240 Main Street East, Petersburg, PA 17520.
Benefits Package
Paid time off
Employee rental car discounts
Retirement savings plan including 401(k) with matching profit sharing
Health insurance
Life insurance
Dental insurance
Vision insurance
Training and development
Schedule
Monday–Friday 9:00 am–5:00 pm
Responsibilities
Answer phones during peak times at the dealership
Assist Sales Consultants in collecting information and stipulations needed for funding prior to sending to Shared Services for funding submission
Work with customers to support the vehicle trade‑in process
Follow up with customers post‑sale to help facilitate or ensure completion of After Market Options installs
Respond to customer inquiries related to financing, warranties, or other customer service issues
Organize and ensure accuracy and completion of all paperwork for each customer transaction
Scan and upload all digital sales to Shared Services and FedEx paper sales to Shared Services
Complete and send DMV paperwork
Work with Shared Services to provide documentation or follow up that they may need to process the sale
Assist with monitoring the Weekly Status Report and notifying management of discrepancies and instances where follow‑up actions are required
Accounts payable and receivable support (including review of CRS/deposit 2150 report)
Assist with ECOA (Equal Credit Opportunity Act) file review
Understand and comply with federal, state, and local regulations that affect used‑vehicle and finance departments
Maintain files for the dealership and tag and title follow‑up for current dealership inventory
Perform miscellaneous administrative job‑related duties as assigned
Assist with end of month reports and SC sales/commission reports
Qualifications
Must have a minimum of 1 year prior customer service, retail, or administrative support experience
Must be authorized to work in the United States and not require work‑authorization sponsorship by our company for this position now or in the future
Must possess a valid driver’s license with no more than 2 moving violations and/or at‑fault accidents on driving record in the past 3 years
No drug or alcohol related conviction on driving record in the past 3 years
Must be at least 18 years of age
High school diploma or G.E.D. required
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