Customer Service Representative
DHL Supply Chain, Lebanon, IN, United States
Position
Customer Service Representative – 2nd Shift Mon‑Fri, 4pm‑12am. Pay: $20/hour + $1 shift differential.
Core Responsibilities
Maintain high levels of customer service and timely oral and written communication with client representatives and trucking and transportation company drivers.
Manage dispatch and scheduling of truckloads and/or LTL shipments via TMS based on load requests.
Communicate with transport carriers and clients to schedule pickups and resolve any issues that occur.
Maintain customer records and update account information.
Prepare product or service reports by collecting and analyzing customer information; assist with order and product management.
Perform other duties as assigned.
Ideal Candidate Skills
Minimum of one year experience in dispatch or TMS to build and schedule truckloads and/or LTL shipments based off load requests sent from the TMS.
Ability to effectively communicate via oral and written communication with transport carriers and clients.
Intermediate or higher experience with Microsoft Office (Excel, Outlook, Word).
Experience with a commercial WMS such as JDA, Blue Yonder, Red Prairie, SAP, etc.
Experience with View software preferred; ability to quickly adapt and learn to navigate customer portals.
Ability to work in a fast‑paced, customer‑centric team environment.
Key Accountabilities
Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution, expedite correction or adjustment, and follow up to ensure resolution.
Maintain customer records and update account information.
Maintain financial accounts by processing customer adjustments.
Prepare product or service reports by collecting and analyzing customer information; assist with order and product management.
Perform other duties as assigned.
Required Education and Experience
High School Diploma or Equivalent.
0‑12 months of system, data entry, or reporting experience.
0‑12 months of warehouse experience, preferred.
Benefits
Affordable medical, dental, and vision coverage beginning on the 30th day.
PTO program for all associates, including paid holidays and vacation.
401(k) with generous company match.
Tuition reimbursement program.
Excellent training and career advancement opportunities.
Our Organization is an equal opportunity employer.
#J-18808-Ljbffr
Core Responsibilities
Maintain high levels of customer service and timely oral and written communication with client representatives and trucking and transportation company drivers.
Manage dispatch and scheduling of truckloads and/or LTL shipments via TMS based on load requests.
Communicate with transport carriers and clients to schedule pickups and resolve any issues that occur.
Maintain customer records and update account information.
Prepare product or service reports by collecting and analyzing customer information; assist with order and product management.
Perform other duties as assigned.
Ideal Candidate Skills
Minimum of one year experience in dispatch or TMS to build and schedule truckloads and/or LTL shipments based off load requests sent from the TMS.
Ability to effectively communicate via oral and written communication with transport carriers and clients.
Intermediate or higher experience with Microsoft Office (Excel, Outlook, Word).
Experience with a commercial WMS such as JDA, Blue Yonder, Red Prairie, SAP, etc.
Experience with View software preferred; ability to quickly adapt and learn to navigate customer portals.
Ability to work in a fast‑paced, customer‑centric team environment.
Key Accountabilities
Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution, expedite correction or adjustment, and follow up to ensure resolution.
Maintain customer records and update account information.
Maintain financial accounts by processing customer adjustments.
Prepare product or service reports by collecting and analyzing customer information; assist with order and product management.
Perform other duties as assigned.
Required Education and Experience
High School Diploma or Equivalent.
0‑12 months of system, data entry, or reporting experience.
0‑12 months of warehouse experience, preferred.
Benefits
Affordable medical, dental, and vision coverage beginning on the 30th day.
PTO program for all associates, including paid holidays and vacation.
401(k) with generous company match.
Tuition reimbursement program.
Excellent training and career advancement opportunities.
Our Organization is an equal opportunity employer.
#J-18808-Ljbffr