Office Assistant/Customer Service Representative
Mr. Handyman of South Essex County, Peabody, MA, United States
Are you ready to join a team that provides excellent service and value to our customers and our team members? At Mr. Handyman we’re growing our team so we can continue to be one of the most well‑respected home repair and maintenance companies in the country. We’re looking for a friendly and outgoing office professional for our fast‑paced office environment. Mr. Handyman is known for exceptional service, quality work, and our “Done Right Promise.” We stand behind this commitment because we only hire the best and work hard to take care of all our team members. When you join the Mr. Handyman team, you get so much more than a job… you get a career you can be proud of, and the support of industry‑leading software and business systems.
Why You’ll Want to Join Our Team Here are just a few of the benefits you’ll receive when joining the Mr. Handyman team.
Competitive pay
Advancement and growth opportunities
Work with a team of Service and Office Professionals that deliver an amazing customer experience every day
The opportunity to wow customers with a best‑in‑class customer experience and solutions
And so much more…
Your Responsibilities As An Office Professional
Customer contacts and Scheduling – you will be responsible for inbound and outbound customer communications while organizing work and managing schedules for our Service Professionals
Making Recommendations and Managing Expectations with Customers – You’ll communicate with customers to guide them through their projects and assist with managing their expectations.
Create Life‑Long Customers – Deliver a great experience that wows every customer. You will follow the Mr. Handyman Way – a repeatable process that makes it easy to impress the customer every time.
How We’ll Measure Performance
Quality of Work – Our value comes from meeting and exceeding our customers’ expectations at every touch point
Customer Satisfaction – You will be responsible for delivering an amazing customer experience and ensuring a high level of customer satisfaction.
Efficiency – Doing the job well and doing the job in a timely manner are critical to success in this role.
To Succeed in this Role
Highly organized with strong attention to detail
Strong customer communication skills and a friendly, professional demeanor
Self‑motivated with the ability to work independently
A natural problem solver who can troubleshoot and adapt as needed
Job Requirements
Full‑time position: Work in office, Monday 7:30 am‑4:00 pm, Tuesday‑Friday 8:30 am‑5:00 pm
Have reliable transportation to the office in Peabody, MA.
Strong communication skills, both in person and over the phone
Comfortable using computers, especially Excel and other Microsoft Office programs
Preferred But Not Required
Experience using scheduling or calendar management software
Benefits & Pay
The pay range for this position is $20.00 to $23.00 per hour, based on experience and qualifications
Company‑branded apparel provided for your workday comfort and professionalism
Paid sick leave & paid vacation time.
7 paid holidays a year (available after 90 days from hire date)
Medical and dental insurance
Retirement plan
Optional supplemental insurance available through Aflac (employee‑paid)
You are applying to work for a franchise owner of Mr. Handyman, not Mr. Handyman SPV LLC or any of its affiliates. If hired, the franchise owner will be your only employer. Franchise owners are independent business owners who are solely responsible for their own wage and benefit programs that can vary among franchise owners. This job description is meant to describe the general nature and level of work being performed.
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Why You’ll Want to Join Our Team Here are just a few of the benefits you’ll receive when joining the Mr. Handyman team.
Competitive pay
Advancement and growth opportunities
Work with a team of Service and Office Professionals that deliver an amazing customer experience every day
The opportunity to wow customers with a best‑in‑class customer experience and solutions
And so much more…
Your Responsibilities As An Office Professional
Customer contacts and Scheduling – you will be responsible for inbound and outbound customer communications while organizing work and managing schedules for our Service Professionals
Making Recommendations and Managing Expectations with Customers – You’ll communicate with customers to guide them through their projects and assist with managing their expectations.
Create Life‑Long Customers – Deliver a great experience that wows every customer. You will follow the Mr. Handyman Way – a repeatable process that makes it easy to impress the customer every time.
How We’ll Measure Performance
Quality of Work – Our value comes from meeting and exceeding our customers’ expectations at every touch point
Customer Satisfaction – You will be responsible for delivering an amazing customer experience and ensuring a high level of customer satisfaction.
Efficiency – Doing the job well and doing the job in a timely manner are critical to success in this role.
To Succeed in this Role
Highly organized with strong attention to detail
Strong customer communication skills and a friendly, professional demeanor
Self‑motivated with the ability to work independently
A natural problem solver who can troubleshoot and adapt as needed
Job Requirements
Full‑time position: Work in office, Monday 7:30 am‑4:00 pm, Tuesday‑Friday 8:30 am‑5:00 pm
Have reliable transportation to the office in Peabody, MA.
Strong communication skills, both in person and over the phone
Comfortable using computers, especially Excel and other Microsoft Office programs
Preferred But Not Required
Experience using scheduling or calendar management software
Benefits & Pay
The pay range for this position is $20.00 to $23.00 per hour, based on experience and qualifications
Company‑branded apparel provided for your workday comfort and professionalism
Paid sick leave & paid vacation time.
7 paid holidays a year (available after 90 days from hire date)
Medical and dental insurance
Retirement plan
Optional supplemental insurance available through Aflac (employee‑paid)
You are applying to work for a franchise owner of Mr. Handyman, not Mr. Handyman SPV LLC or any of its affiliates. If hired, the franchise owner will be your only employer. Franchise owners are independent business owners who are solely responsible for their own wage and benefit programs that can vary among franchise owners. This job description is meant to describe the general nature and level of work being performed.
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