Customer Service Rep (01169) - 1636 E 8 Mile
Domino's, Detroit, MI, United States
Job Description
DOMINO’S PIZZA CSR Responsibilities
Maintain a positive personality and a clear, energetic voice appropriate for customer service. Speak with customers throughout the shift and address various customer-related issues. Be well versed in product details, services, charges, and other related information to be provided to customers when needed. Wage
$9.25/hour Physical Requirements
Standing
— Most tasks are performed from a standing position. Walking surfaces include ceramic tile bricks with linoleum in some food process areas. Height of work surfaces is between 36" and 4". Walking
— For short distances for short durations. Sitting
— Paperwork is normally completed in an office at a desk or table. Lifting
— Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck. Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'. Cases are usually lifted from floor and stacked onto shelves up to 72" high. Carrying
— Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves. Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store. Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray. Pushing
— To move trays which are placed on dollies. A stack of trays on a dolly is approximately 24" - 30" and requires a force of up to 7.5 pounds to push. Trays may also be pulled. Climbing
— Infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance. Stooping/Bending
— Forward bending at the waist is necessary at the pizza assembly station; toe room is present, but workers are unable to flex their knees while standing at this station. Duration is approximately 30-45 seconds at one time, repeated continuously during the day. Forward bending is also present at the front counter and when stocking ingredients. Crouching/Squatting
— Performed occasionally to stock shelves and to clean low areas. Reaching
— Reaching is performed continuously; up, down and forward. Workers reach above 72" occasionally to turn on/off oven controls, change prices on signs, and lift and lower objects to and from shelves. Workers reach down to scoop cornmeal from a plastic barrel or wash dishes. Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones. Hand Tasks
— Eye-hand coordination is essential; use of hands is continuous during the day. Frequent activities require use of one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wrists. Workers manipulate a pizza peel when removing pizza from the oven and when using the rolling cutter. Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes. Team members must grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes. Machines, Tools, Equipment, Work Aids
— Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.
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DOMINO’S PIZZA CSR Responsibilities
Maintain a positive personality and a clear, energetic voice appropriate for customer service. Speak with customers throughout the shift and address various customer-related issues. Be well versed in product details, services, charges, and other related information to be provided to customers when needed. Wage
$9.25/hour Physical Requirements
Standing
— Most tasks are performed from a standing position. Walking surfaces include ceramic tile bricks with linoleum in some food process areas. Height of work surfaces is between 36" and 4". Walking
— For short distances for short durations. Sitting
— Paperwork is normally completed in an office at a desk or table. Lifting
— Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck. Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'. Cases are usually lifted from floor and stacked onto shelves up to 72" high. Carrying
— Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves. Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store. Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray. Pushing
— To move trays which are placed on dollies. A stack of trays on a dolly is approximately 24" - 30" and requires a force of up to 7.5 pounds to push. Trays may also be pulled. Climbing
— Infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance. Stooping/Bending
— Forward bending at the waist is necessary at the pizza assembly station; toe room is present, but workers are unable to flex their knees while standing at this station. Duration is approximately 30-45 seconds at one time, repeated continuously during the day. Forward bending is also present at the front counter and when stocking ingredients. Crouching/Squatting
— Performed occasionally to stock shelves and to clean low areas. Reaching
— Reaching is performed continuously; up, down and forward. Workers reach above 72" occasionally to turn on/off oven controls, change prices on signs, and lift and lower objects to and from shelves. Workers reach down to scoop cornmeal from a plastic barrel or wash dishes. Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones. Hand Tasks
— Eye-hand coordination is essential; use of hands is continuous during the day. Frequent activities require use of one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wrists. Workers manipulate a pizza peel when removing pizza from the oven and when using the rolling cutter. Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes. Team members must grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes. Machines, Tools, Equipment, Work Aids
— Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.
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