Senior Customer Service Representative - Onsite
TTEC, Seattle, WA, United States
As a Senior Customer Service Representative working onsite at the location of the TTEC client, a well‑known online retailer, in Seattle, Washington, you’ll be a part of bringing humanity to business.
What You’ll Be Doing Do you have a passion for helping others and giving them peace of mind? You’ll have ownership over resolving escalated or complex calls from customers. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.
During a Typical Day, You’ll
Support client employees regarding health and safety issues across multiple communication channels including phone, email, chat and Slack
Create detailed case documentation on incidents and reports utilizing professional language and impeccable English grammar
Utilize strong judgment and critical thinking skills to manage complex scenarios while maintaining strict confidentiality
Maintain professional composure while showing appropriate empathy
Support employees with a variety of issues including workplace accidents and injuries, facility access issues, property loss or theft report, and medical events
What You Bring To The Role
Ability to work onsite, at the client facility in Seattle, WA
2 or more years of customer service experience plus some post‑secondary education
Comfortable with decision making by assessing the situation, researching potential solutions and making recommendations
A solution‑oriented mindset to ensure positive employee experiences
You lead by example and work with your team to contribute to the overall success of your client program
Ability to navigate multiple computer systems while managing interactions
Strong verbal and written English communication skills with impeccable spelling and grammar and ability to objectively document complex scenarios
What You Can Expect
Supportive of your career and professional development
Inclusive culture and community‑mindful organization where giving back is encouraged
A global team of curious lifelong learners guided by our company values
Base wage starting at $24.50 per hour
And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
Primary Location US-WA-Seattle
Equal Employment Opportunity Statement TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.
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What You’ll Be Doing Do you have a passion for helping others and giving them peace of mind? You’ll have ownership over resolving escalated or complex calls from customers. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.
During a Typical Day, You’ll
Support client employees regarding health and safety issues across multiple communication channels including phone, email, chat and Slack
Create detailed case documentation on incidents and reports utilizing professional language and impeccable English grammar
Utilize strong judgment and critical thinking skills to manage complex scenarios while maintaining strict confidentiality
Maintain professional composure while showing appropriate empathy
Support employees with a variety of issues including workplace accidents and injuries, facility access issues, property loss or theft report, and medical events
What You Bring To The Role
Ability to work onsite, at the client facility in Seattle, WA
2 or more years of customer service experience plus some post‑secondary education
Comfortable with decision making by assessing the situation, researching potential solutions and making recommendations
A solution‑oriented mindset to ensure positive employee experiences
You lead by example and work with your team to contribute to the overall success of your client program
Ability to navigate multiple computer systems while managing interactions
Strong verbal and written English communication skills with impeccable spelling and grammar and ability to objectively document complex scenarios
What You Can Expect
Supportive of your career and professional development
Inclusive culture and community‑mindful organization where giving back is encouraged
A global team of curious lifelong learners guided by our company values
Base wage starting at $24.50 per hour
And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
Primary Location US-WA-Seattle
Equal Employment Opportunity Statement TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.
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