Hospital / Institutional Customer Representative - Seattle, WA
Merck, Hartford, CT, United States
Hospital / Institutional Customer Representative
The Hospital / Institutional Customer Representative is a key member of the Hospital Customer Team and plays a critical role in supporting our Company's customer centric business model. He/she is responsible for working with the Hospital Customer Team to understand and identify Health Care Provider (HCP) customer needs, support pull-through activities relative to the customer strategy, and ensure that our Company is viewed as demonstrating value and better health outcomes to healthcare professionals and their patients.
Territory covers Seattle, WA. The selected Sales Representative must reside within the territory. Overnight travel may be required. Travel (%) varies based on candidate’s location within the geography.
Primary Activities
Communicates about product in a way that’s meaningful and relevant to each individual customer; customizes discussions and client interactions based on understanding of customer’s need.
Engages in informed discussions about products with HCP customers - knowing when/how to seek and provide additional information.
Within select customer accounts acts as primary point of contact for customer, meets with key customers/personnel to understand practice structure, business model, key influencers, Managed Care Organization (MCO), employers, state and local regulations
etwork structure, customer needs and identifies business opportunities.
For select customer accounts/HCPs, coordinates with customer team to develop customer strategy - outlining strategy for interactions/relationships, solutions and potential offerings for customer.
Partners with National Account Executives (NAEs) to maintain strong focus on Managed Care pull-through.
Shares learning and best‑practices from one customer to help other customers meet their needs.
Demonstrates a focus on better health outcomes (beyond acquisition, considers the HCP and patient experience).
Provides input into resource allocation decisions across customers.
Identifies and selects programs/services available in the library of our Company's "resources" to address customer needs.
Works with solutions group (Headquarters – HQ) and/or Medical Account Executive (MAE) to develop and deliver relevant offerings that address desired customer needs.
Maintains current understanding of practice structure, business model, key influencers
etwork structure and makes information available to relevant stakeholders.
Collaborates and communicates effectively with extended “in‑scope” customer team to ensure a consistent customer experience across our Company's divisions and functional areas; ensures integration with National Account Executive (NAE), our Company's Vaccines personnel, Health Management Services (HMS) Manager, Solutions Consultant, Customer Strategies and Solutions (CSS), Regional Medical Director (RMD) and other key stakeholders to share key customer learning and support customer needs.
Outstanding in all competency areas (Account Management; External Market Focus; 1:1 Customer Interactions).
Influences beyond their specific geography or product area.
Implements approved resources, programs and messages to address customer and company needs.
Creates awareness of approved Inpatient Hospital Letters of Participation (LOP) with eligible and appropriate customers; discusses approved contract details.
Qualifications Education Minimum Requirements
Bachelor’s Degree with 3 (36 months) or more years Sales experience OR a minimum of high school diploma with at least 6 years of equivalent experience which could include professional sales, experience in marketing, military or healthcare/scientific field that is not sales related (pharmaceutical, biotech, or medical devices).
Required
Prior experience working in a scientific field or healthcare environment.
Previous sales experience.
Prior experience developing new business opportunities with existing customers.
Experience establishing new customer relationships.
Understanding of our Company's products and therapeutic areas.
Consistent performer in most competency areas.
Valid Driver's license.
Preferred
Prior consulting or customer service experience.
Experience developing and executing a plan for engaging customers and meeting customer needs.
Understanding of Headquarter operations.
Ability to analyze metrics to assess progress against objectives.
Hospital/Institutional Sales experience.
Required Skills Account Management, Account Planning, Adaptability, Business Management, Business Model Development, Business Opportunities, Client Communication, Customer Feedback Management, Digital Analytics, Hospital Sales, Interpersonal Relationships, Lead Generation, Market Access, Market Analysis, Sales Calls, Sales Metrics, Sales Pipeline Management, Sales Presentations, Sales Services, Sales Territory Management, Strategic Customer Development.
Preferred Skills Current Employees apply HERE (https://wd5.myworkday.com/msd/d/task/1422$6687.htmld) - link removed.
Current Contingent Workers apply HERE (https://wd5.myworkday.com/msd/d/task/1422$4020.htmld) - link removed.
Benefits We offer a comprehensive package of benefits: medical, dental, vision, healthcare and other insurance benefits (for employee and family), retirement benefits, 401(k), paid holidays, vacation, and compassionate and sick days. Additional details: https://jobs.merck.com/us/en/compensation-and-benefits - link removed.
Salary $106,200.00 – $167,200.00 – based on education, qualifications, experience, skills, geographic location, government requirements, and business or organizational needs.
EEO Statement As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities.
Location Seattle, WA – the candidate must reside in this territory.
Travel Required 10%.
Remote Work Remote – flexible work arrangements available.
Valid Driving License Yes.
#J-18808-Ljbffr
Territory covers Seattle, WA. The selected Sales Representative must reside within the territory. Overnight travel may be required. Travel (%) varies based on candidate’s location within the geography.
Primary Activities
Communicates about product in a way that’s meaningful and relevant to each individual customer; customizes discussions and client interactions based on understanding of customer’s need.
Engages in informed discussions about products with HCP customers - knowing when/how to seek and provide additional information.
Within select customer accounts acts as primary point of contact for customer, meets with key customers/personnel to understand practice structure, business model, key influencers, Managed Care Organization (MCO), employers, state and local regulations
etwork structure, customer needs and identifies business opportunities.
For select customer accounts/HCPs, coordinates with customer team to develop customer strategy - outlining strategy for interactions/relationships, solutions and potential offerings for customer.
Partners with National Account Executives (NAEs) to maintain strong focus on Managed Care pull-through.
Shares learning and best‑practices from one customer to help other customers meet their needs.
Demonstrates a focus on better health outcomes (beyond acquisition, considers the HCP and patient experience).
Provides input into resource allocation decisions across customers.
Identifies and selects programs/services available in the library of our Company's "resources" to address customer needs.
Works with solutions group (Headquarters – HQ) and/or Medical Account Executive (MAE) to develop and deliver relevant offerings that address desired customer needs.
Maintains current understanding of practice structure, business model, key influencers
etwork structure and makes information available to relevant stakeholders.
Collaborates and communicates effectively with extended “in‑scope” customer team to ensure a consistent customer experience across our Company's divisions and functional areas; ensures integration with National Account Executive (NAE), our Company's Vaccines personnel, Health Management Services (HMS) Manager, Solutions Consultant, Customer Strategies and Solutions (CSS), Regional Medical Director (RMD) and other key stakeholders to share key customer learning and support customer needs.
Outstanding in all competency areas (Account Management; External Market Focus; 1:1 Customer Interactions).
Influences beyond their specific geography or product area.
Implements approved resources, programs and messages to address customer and company needs.
Creates awareness of approved Inpatient Hospital Letters of Participation (LOP) with eligible and appropriate customers; discusses approved contract details.
Qualifications Education Minimum Requirements
Bachelor’s Degree with 3 (36 months) or more years Sales experience OR a minimum of high school diploma with at least 6 years of equivalent experience which could include professional sales, experience in marketing, military or healthcare/scientific field that is not sales related (pharmaceutical, biotech, or medical devices).
Required
Prior experience working in a scientific field or healthcare environment.
Previous sales experience.
Prior experience developing new business opportunities with existing customers.
Experience establishing new customer relationships.
Understanding of our Company's products and therapeutic areas.
Consistent performer in most competency areas.
Valid Driver's license.
Preferred
Prior consulting or customer service experience.
Experience developing and executing a plan for engaging customers and meeting customer needs.
Understanding of Headquarter operations.
Ability to analyze metrics to assess progress against objectives.
Hospital/Institutional Sales experience.
Required Skills Account Management, Account Planning, Adaptability, Business Management, Business Model Development, Business Opportunities, Client Communication, Customer Feedback Management, Digital Analytics, Hospital Sales, Interpersonal Relationships, Lead Generation, Market Access, Market Analysis, Sales Calls, Sales Metrics, Sales Pipeline Management, Sales Presentations, Sales Services, Sales Territory Management, Strategic Customer Development.
Preferred Skills Current Employees apply HERE (https://wd5.myworkday.com/msd/d/task/1422$6687.htmld) - link removed.
Current Contingent Workers apply HERE (https://wd5.myworkday.com/msd/d/task/1422$4020.htmld) - link removed.
Benefits We offer a comprehensive package of benefits: medical, dental, vision, healthcare and other insurance benefits (for employee and family), retirement benefits, 401(k), paid holidays, vacation, and compassionate and sick days. Additional details: https://jobs.merck.com/us/en/compensation-and-benefits - link removed.
Salary $106,200.00 – $167,200.00 – based on education, qualifications, experience, skills, geographic location, government requirements, and business or organizational needs.
EEO Statement As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities.
Location Seattle, WA – the candidate must reside in this territory.
Travel Required 10%.
Remote Work Remote – flexible work arrangements available.
Valid Driving License Yes.
#J-18808-Ljbffr