Client Manager - HNAS
Highmark, Meadville, PA, United States
JOB SUMMARY
This job is responsible for managing a book of business and the business relationship as a strategic consultant for existing accounts directly or through intermediaries. The incumbent is responsible for renewing accounts and selling new products and services to existing accounts to ensure retention and growth of profitable business. COMPANY
Highmark Inc. JOB DESCRIPTION
HNAS (Health Now Administrative Services) offers flexible, cost-effective solutions for employee health benefits. HNAS is part of Highmark Health, a national blended health organization with a mission to create remarkable health experiences. Our culture is built on growth and development, collaboration across our organization, and making a big impact for those we serve. Remote
- This role requires experience with TPA and self‑funded clients in the health insurance space. ESSENTIAL RESPONSIBILITIES
Review new products, services, capabilities, and technologies with the client to sell assigned product lines, renewals, and add‑on sales to ensure retention, profitability, and growth of existing business. Manage relationships at senior levels with clients, consultants, and brokers/producers by creating valued business partnerships, demonstrating business acumen, and cultivating an active network. Develop appropriate sales solutions taking into account increased competition and the changing political environment. Develop, implement, and execute business plans and metrics for retaining and growing membership while enhancing profitability and cross‑selling. Conduct routine service calls and function as the primary group contact for strategic planning and consultation. Support customers during the implementation of sales contracts and throughout the relationship by advocating for escalated services issues in a timely and professional manner, taking responsibility for customer satisfaction and loyalty. Complete and maintain sales projections, finalize rates and benefit adjustments and prepare reports and documents for renewal and sales presentations. Participate in product development and prepare business programs (e.g., territory‑specific action plans and strategies for closing sales) and long‑term strategy for specific account needs; lead internal partners (Clinical, Analytics, etc.) in delivering client strategy. Other duties as assigned or requested. EDUCATION
Required
High School / GED Preferred
Bachelor’s Degree in Business Administration, Business Management, or related field EXPERIENCE
Required
2 years of Account/Client Management experience or other relevant experience Preferred
None LICENSES OR CERTIFICATIONS
Required
State specific Producer License’s for Life, Accident & Health are required or must be obtained within 45 days of hire Preferred
None SKILLS
Ability to speak publicly and extemporaneously on a variety of subjects Presentation, communication, and negotiation skills Organizational skills and the ability to meet deadlines Creativity and innovation Persistence & resilience Problem solving Influence Language proficiency (other than English) – none Travel requirement – 25% to 50% PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS
Position Type: Remote Teaches/trains others regularly – occasionally Travel regularly from office to various work sites or from site to site – regularly Works primarily out‑of‑the office selling products/services (sales employees) – never Physical work site required – yes; lifting up to 10 pounds (constant), 10–25 pounds (occasionally), 25–50 pounds (never) Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law. The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title and may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. Pay Range Minimum: $56,000.00; Pay Range Maximum: $84,000.00. Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.
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This job is responsible for managing a book of business and the business relationship as a strategic consultant for existing accounts directly or through intermediaries. The incumbent is responsible for renewing accounts and selling new products and services to existing accounts to ensure retention and growth of profitable business. COMPANY
Highmark Inc. JOB DESCRIPTION
HNAS (Health Now Administrative Services) offers flexible, cost-effective solutions for employee health benefits. HNAS is part of Highmark Health, a national blended health organization with a mission to create remarkable health experiences. Our culture is built on growth and development, collaboration across our organization, and making a big impact for those we serve. Remote
- This role requires experience with TPA and self‑funded clients in the health insurance space. ESSENTIAL RESPONSIBILITIES
Review new products, services, capabilities, and technologies with the client to sell assigned product lines, renewals, and add‑on sales to ensure retention, profitability, and growth of existing business. Manage relationships at senior levels with clients, consultants, and brokers/producers by creating valued business partnerships, demonstrating business acumen, and cultivating an active network. Develop appropriate sales solutions taking into account increased competition and the changing political environment. Develop, implement, and execute business plans and metrics for retaining and growing membership while enhancing profitability and cross‑selling. Conduct routine service calls and function as the primary group contact for strategic planning and consultation. Support customers during the implementation of sales contracts and throughout the relationship by advocating for escalated services issues in a timely and professional manner, taking responsibility for customer satisfaction and loyalty. Complete and maintain sales projections, finalize rates and benefit adjustments and prepare reports and documents for renewal and sales presentations. Participate in product development and prepare business programs (e.g., territory‑specific action plans and strategies for closing sales) and long‑term strategy for specific account needs; lead internal partners (Clinical, Analytics, etc.) in delivering client strategy. Other duties as assigned or requested. EDUCATION
Required
High School / GED Preferred
Bachelor’s Degree in Business Administration, Business Management, or related field EXPERIENCE
Required
2 years of Account/Client Management experience or other relevant experience Preferred
None LICENSES OR CERTIFICATIONS
Required
State specific Producer License’s for Life, Accident & Health are required or must be obtained within 45 days of hire Preferred
None SKILLS
Ability to speak publicly and extemporaneously on a variety of subjects Presentation, communication, and negotiation skills Organizational skills and the ability to meet deadlines Creativity and innovation Persistence & resilience Problem solving Influence Language proficiency (other than English) – none Travel requirement – 25% to 50% PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS
Position Type: Remote Teaches/trains others regularly – occasionally Travel regularly from office to various work sites or from site to site – regularly Works primarily out‑of‑the office selling products/services (sales employees) – never Physical work site required – yes; lifting up to 10 pounds (constant), 10–25 pounds (occasionally), 25–50 pounds (never) Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law. The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title and may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. Pay Range Minimum: $56,000.00; Pay Range Maximum: $84,000.00. Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.
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