Account Manager
Xtremepush, New York, NY, United States
About The Role
Due to rapid growth, we’re seeking an Account Manager to join our high-performing team. In this role, you will be pivotal in fostering long-term, trusted partnerships with some of our most valuable customers. By driving revenue retention and growth through relationship building, cross-selling, and upselling, you’ll directly contribute to our company’s success.
As an Account Manager, you will play a key role in ensuring our customers achieve exceptional outcomes through our platform. By leveraging your expertise and interpersonal skills, you’ll help them realize the full value of their investment, fostering product adoption, expansion and retention. This is a hybrid role.
Key Responsibilities
Serve as the primary point of contact for assigned client accounts.
Build and nurture long-lasting client relationships, maintaining regular and proactive communication.
Conduct Quarterly Business Reviews (QBRs) to discuss performance, align on strategic goals, and plan upcoming initiatives.
Cultivate trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors.
Identify and present opportunities for cross-selling and upselling.
Negotiate contracts and close agreements.
Manage client interactions and track progress meticulously using HubSpot.
Prepare and present detailed account status reports.
Forecast and track critical account metrics, such as sales performance and annual revenue projections.
Oversee the end-to-end management of RFPs, ensuring timely and high-quality delivery.
Act as a client advocate, ensuring their needs and feedback are effectively communicated across teams.
Collaborate with internal departments to develop and implement strategies that drive customer satisfaction and loyalty.
Address client concerns promptly and elevate complex issues as necessary.
Ensure the timely and successful delivery of solutions that align with customer objectives.
Your Experience And Qualifications
Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Customer Success Manager, or a relevant role.
At least 2 years of experience in a tech / SaaS company.
Experience working in the sports, betting and gaming industry.
Demonstrable ability to communicate, present and influence key stakeholders at all levels, including executive and C-level.
Experience delivering client-focused solutions to customer needs.
Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
Excellent listening, negotiation and presentation abilities.
Strong verbal and written communication skills.
Familiar with SaaS customer management or a background in data with a flair for client communication and understanding consumer behaviour is desirable.
Additional language skills are desirable.
Location New York (US)
Equal Opportunity Employer At Xtremepush, we believe that diversity adds incredible value to our teams, our products, and our culture. We don’t just accept differences; we celebrate, support and thrive on them for the benefit of our employees, products and community. As an equal-opportunity employer, we stay true to our mission by ensuring our workplace can be anyone’s place regardless of race, religion, gender, sexual orientation, national origin, disability or age.
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As an Account Manager, you will play a key role in ensuring our customers achieve exceptional outcomes through our platform. By leveraging your expertise and interpersonal skills, you’ll help them realize the full value of their investment, fostering product adoption, expansion and retention. This is a hybrid role.
Key Responsibilities
Serve as the primary point of contact for assigned client accounts.
Build and nurture long-lasting client relationships, maintaining regular and proactive communication.
Conduct Quarterly Business Reviews (QBRs) to discuss performance, align on strategic goals, and plan upcoming initiatives.
Cultivate trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors.
Identify and present opportunities for cross-selling and upselling.
Negotiate contracts and close agreements.
Manage client interactions and track progress meticulously using HubSpot.
Prepare and present detailed account status reports.
Forecast and track critical account metrics, such as sales performance and annual revenue projections.
Oversee the end-to-end management of RFPs, ensuring timely and high-quality delivery.
Act as a client advocate, ensuring their needs and feedback are effectively communicated across teams.
Collaborate with internal departments to develop and implement strategies that drive customer satisfaction and loyalty.
Address client concerns promptly and elevate complex issues as necessary.
Ensure the timely and successful delivery of solutions that align with customer objectives.
Your Experience And Qualifications
Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Customer Success Manager, or a relevant role.
At least 2 years of experience in a tech / SaaS company.
Experience working in the sports, betting and gaming industry.
Demonstrable ability to communicate, present and influence key stakeholders at all levels, including executive and C-level.
Experience delivering client-focused solutions to customer needs.
Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
Excellent listening, negotiation and presentation abilities.
Strong verbal and written communication skills.
Familiar with SaaS customer management or a background in data with a flair for client communication and understanding consumer behaviour is desirable.
Additional language skills are desirable.
Location New York (US)
Equal Opportunity Employer At Xtremepush, we believe that diversity adds incredible value to our teams, our products, and our culture. We don’t just accept differences; we celebrate, support and thrive on them for the benefit of our employees, products and community. As an equal-opportunity employer, we stay true to our mission by ensuring our workplace can be anyone’s place regardless of race, religion, gender, sexual orientation, national origin, disability or age.
#J-18808-Ljbffr