Outbound Web Lead Consultant
Abercrombie & Kent USA, Downers Grove, IL, United States
Position Summary
We are looking for an energetic and confident Outbound Web Lead Consultant to join our sales team. This role focuses on engaging with web enquiries and existing database leads through outbound calling, nurturing prospects, and handing over qualified opportunities to specialist consultants to convert into bookings. You will be responsible for assessing customer needs, building rapport, recommending suitable products, and setting the scene to then pass a qualified lead to a consultant. This is a fast‑paced, commission‑driven role suited to someone target‑focused, highly confident on the phone.
Full systems and product training will be provided along with ongoing coaching and development support.
Responsibilities and Accountabilities
Conduct outbound calls to web enquiries and existing database leads
Qualify customer needs and assess suitability for A&K products and services
Warm up leads and build a strong initial rapport with prospective clients
Recommend appropriate products and transfer qualified leads to expert consultants
Set appointments for sales consultants and support the sales pipeline
Participate in outbound calling campaigns to generate new opportunities
Carry out customer retention activity, including welcome home and bon voyage calls
This role will support all product lines
Accurately update systems with booking and journey notes
Commission‑earning role with incentives linked to converting leads
Performance is measured on lead nurturing, conversion outcomes, and productivity
Skills and Abilities
Prior experience in customer service, retail, hospitality, or other client‑facing roles preferred
Must be an engaging and confident communicator
Thrives in a fast‑paced, target‑driven environment
Sales‑focused and motivated by earning potential
Must be persuasive and confident in presenting products or services
Should be comfortable handling objections and providing solutions
Interest in developing professionally into a Travel Consultant or sales role
Previous experience with CRM systems or sales software is a plus, but not required
Special Requirements
Position may be fully remote within the Chicagoland area or follow a hybrid schedule of 3 days in the office and 2 days remote.
Salary
35k; with additional earning potential through sales incentives.
Benefits A&K offers a large portfolio of competitive benefits to all eligible, full‑time employees. Some benefits are provided at no cost to the employee, such as group life insurance, short‑term and long‑term disability, and travel discounts. Other elective benefits include medical, dental, and vision insurance, supplemental life insurance, pre‑tax healthcare and dependent FSAs, and a 401(k) plan with a generous company match.
EEO Statement Abercrombie & Kent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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Full systems and product training will be provided along with ongoing coaching and development support.
Responsibilities and Accountabilities
Conduct outbound calls to web enquiries and existing database leads
Qualify customer needs and assess suitability for A&K products and services
Warm up leads and build a strong initial rapport with prospective clients
Recommend appropriate products and transfer qualified leads to expert consultants
Set appointments for sales consultants and support the sales pipeline
Participate in outbound calling campaigns to generate new opportunities
Carry out customer retention activity, including welcome home and bon voyage calls
This role will support all product lines
Accurately update systems with booking and journey notes
Commission‑earning role with incentives linked to converting leads
Performance is measured on lead nurturing, conversion outcomes, and productivity
Skills and Abilities
Prior experience in customer service, retail, hospitality, or other client‑facing roles preferred
Must be an engaging and confident communicator
Thrives in a fast‑paced, target‑driven environment
Sales‑focused and motivated by earning potential
Must be persuasive and confident in presenting products or services
Should be comfortable handling objections and providing solutions
Interest in developing professionally into a Travel Consultant or sales role
Previous experience with CRM systems or sales software is a plus, but not required
Special Requirements
Position may be fully remote within the Chicagoland area or follow a hybrid schedule of 3 days in the office and 2 days remote.
Salary
35k; with additional earning potential through sales incentives.
Benefits A&K offers a large portfolio of competitive benefits to all eligible, full‑time employees. Some benefits are provided at no cost to the employee, such as group life insurance, short‑term and long‑term disability, and travel discounts. Other elective benefits include medical, dental, and vision insurance, supplemental life insurance, pre‑tax healthcare and dependent FSAs, and a 401(k) plan with a generous company match.
EEO Statement Abercrombie & Kent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
#J-18808-Ljbffr