Online Banking Specialist (Remote After Training)
TEKsystems, Wakefield, MA, United States
Online Banking Specialist
Training: 3–4 weeks onsite, Monday–Friday, 8 AM–5 PM.
After training, fully remote with a consistent schedule between 7 AM–8 PM.
Pay Rate: $23‑25 per hour (paid weekly + benefits). Saturday availability is a plus but not required.
Business casual environment during onsite training. Corporate office located in Wakefield, MA.
About the Role We are seeking an enthusiastic and customer‑focused Online Banking Specialist to support our growing digital banking team. In this role, you will provide exceptional service to online banking users via phone and email, helping customers navigate digital banking tools, resolve issues, and access their accounts with confidence.
Key Responsibilities
Deliver outstanding customer service via phone and email, addressing questions with professionalism, empathy, and accuracy.
Support high‑volume inbound calls related to online banking access, troubleshooting, and account inquiries.
Respond to internal and external email inquiries using strong written communication skills.
Serve as a liaison between online banking customers and third‑party service providers.
Process new online banking enrollments and perform maintenance on existing accounts.
Troubleshoot technical issues and guide customers through digital banking solutions.
Assist other call center teams as needed in a fast‑paced, collaborative environment.
Required Qualifications
Minimum 1 year of customer service experience in a fast‑paced environment (retail, hospitality, restaurant, corporate, etc.).
Prior call center or high‑volume phone experience.
Strong verbal and written communication skills – professional email writing is essential.
Ability to troubleshoot basic technology issues and explain solutions clearly.
Excellent multitasking, organization, and problem‑solving abilities.
Reliable attendance and strong sense of urgency.
Comfortable navigating multiple systems (10+ platforms daily).
Empathetic, customer‑centric mindset with the ability to make sound decisions independently.
High school diploma or GED.
Top Skills
High‑volume call handling (50+ calls per day).
Customer service excellence.
Quick learner with strong information retention.
Strong computer proficiency.
Bilingual Spanish is a major plus.
Employee Value Proposition
Long‑term opportunity with strong potential for permanent hire based on performance, reliability, and quality.
A supportive environment that welcomes candidates new to the banking industry.
Significant career growth potential – the company promotes from within.
Competitive benefits upon permanent hire, including 401(k), pension plan, stock options, and generous PTO.
Meaningful work that impacts customers and the community.
A team‑oriented culture that values collaboration, service, and professional development.
Job Type & Location Contract to Hire position based out of Wakefield, MA. Hybrid position.
Pay and Benefits Pay range: $23.00–$25.00 per hour. Benefits for the temporary role (subject to eligibility) may include:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – pre‑tax and Roth contributions available
Life Insurance (voluntary life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, vacation or sick leave)
Application Deadline This position is anticipated to close on April 23, 2026.
Equal Employment Opportunity The company is an equal‑opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.
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About the Role We are seeking an enthusiastic and customer‑focused Online Banking Specialist to support our growing digital banking team. In this role, you will provide exceptional service to online banking users via phone and email, helping customers navigate digital banking tools, resolve issues, and access their accounts with confidence.
Key Responsibilities
Deliver outstanding customer service via phone and email, addressing questions with professionalism, empathy, and accuracy.
Support high‑volume inbound calls related to online banking access, troubleshooting, and account inquiries.
Respond to internal and external email inquiries using strong written communication skills.
Serve as a liaison between online banking customers and third‑party service providers.
Process new online banking enrollments and perform maintenance on existing accounts.
Troubleshoot technical issues and guide customers through digital banking solutions.
Assist other call center teams as needed in a fast‑paced, collaborative environment.
Required Qualifications
Minimum 1 year of customer service experience in a fast‑paced environment (retail, hospitality, restaurant, corporate, etc.).
Prior call center or high‑volume phone experience.
Strong verbal and written communication skills – professional email writing is essential.
Ability to troubleshoot basic technology issues and explain solutions clearly.
Excellent multitasking, organization, and problem‑solving abilities.
Reliable attendance and strong sense of urgency.
Comfortable navigating multiple systems (10+ platforms daily).
Empathetic, customer‑centric mindset with the ability to make sound decisions independently.
High school diploma or GED.
Top Skills
High‑volume call handling (50+ calls per day).
Customer service excellence.
Quick learner with strong information retention.
Strong computer proficiency.
Bilingual Spanish is a major plus.
Employee Value Proposition
Long‑term opportunity with strong potential for permanent hire based on performance, reliability, and quality.
A supportive environment that welcomes candidates new to the banking industry.
Significant career growth potential – the company promotes from within.
Competitive benefits upon permanent hire, including 401(k), pension plan, stock options, and generous PTO.
Meaningful work that impacts customers and the community.
A team‑oriented culture that values collaboration, service, and professional development.
Job Type & Location Contract to Hire position based out of Wakefield, MA. Hybrid position.
Pay and Benefits Pay range: $23.00–$25.00 per hour. Benefits for the temporary role (subject to eligibility) may include:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – pre‑tax and Roth contributions available
Life Insurance (voluntary life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, vacation or sick leave)
Application Deadline This position is anticipated to close on April 23, 2026.
Equal Employment Opportunity The company is an equal‑opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.
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