Leasing Experience Assistant
Invitation Homes, Glendale, CA, United States
Overview
Invitation Homes is a fast‑paced, publicly traded REIT that manages over 80,000 single family rental homes and employs more than 1,400 associates. We create a culture that values community, flexibility, and growth.
What You’ll Do
Ensure data accuracy for all leasing activities (prices, rent‑ready dates, application status, marketing verbiage, photos, etc.) across Company website, Yardi, Salesforce, and MLS.
Oversee pre‑marketing and rent‑ready marketing efforts to list homes timely and accurately, ensuring advertising conveys correct future resident expectations.
Assist leasing professionals with inquiries, application questions, and prospective resident offers on a daily basis.
Coordinate with the Rehab and Turn leaders to verify completion dates and communicate with Superintendents for rent‑ready delivery.
Troubleshoot resident technical issues such as gate codes, Self‑Show functionality, online applications, and payments.
Process weekly internal and external commission payments and secure approvals.
Monitor data integrity and leasing dashboards, addressing exceptions with the appropriate teams.
Collect and analyze data to evaluate market and leasing performance.
Support the application, lease execution, and move‑in process by tracking task completion and intervening when necessary.
Facilitate resolution of resident escalated issues.
Requirements
High school diploma or equivalent required; college degree preferred.
Minimum of 2 years of residential leasing and/or management experience preferred.
Current driver’s license and automobile insurance.
Real estate license preferred; other licenses/certifications as required by state law.
Professional verbal and written communication skills.
Strong organizational and time‑management skills.
Basic to intermediate mathematical and accounting functions.
Understanding of federal fair housing laws and applicable local provisions.
Ability to multi‑task, make quick decisions, analyze and resolve problems.
Ability to cope with and defuse situations involving angry or difficult people.
Ability to meet deadlines, maintain flexibility, creativity, and confidentiality.
Ability to drive an automobile.
Salary Range $22.21 – $38.50 per hour, plus eligibility for an annual discretionary bonus.
Benefits
Competitive pay and an annual bonus program.
Health, dental, vision, and life insurance.
Long‑term and short‑term disability insurance.
Generous paid time off plans, including vacation accrual, sick time, standard holidays, and floating holidays.
401(k) with company matching contributions.
Casual dress work environment.
Team events and gatherings.
Equal Employment Opportunity Invitation Homes is an equal opportunity employer committed to fostering a diverse, inclusive and innovative environment with the best associates. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other factor protected by applicable federal, state or local law. If you have a disability or special need that requires accommodation, please contact us at humanresources@invitationhomes.com.
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What You’ll Do
Ensure data accuracy for all leasing activities (prices, rent‑ready dates, application status, marketing verbiage, photos, etc.) across Company website, Yardi, Salesforce, and MLS.
Oversee pre‑marketing and rent‑ready marketing efforts to list homes timely and accurately, ensuring advertising conveys correct future resident expectations.
Assist leasing professionals with inquiries, application questions, and prospective resident offers on a daily basis.
Coordinate with the Rehab and Turn leaders to verify completion dates and communicate with Superintendents for rent‑ready delivery.
Troubleshoot resident technical issues such as gate codes, Self‑Show functionality, online applications, and payments.
Process weekly internal and external commission payments and secure approvals.
Monitor data integrity and leasing dashboards, addressing exceptions with the appropriate teams.
Collect and analyze data to evaluate market and leasing performance.
Support the application, lease execution, and move‑in process by tracking task completion and intervening when necessary.
Facilitate resolution of resident escalated issues.
Requirements
High school diploma or equivalent required; college degree preferred.
Minimum of 2 years of residential leasing and/or management experience preferred.
Current driver’s license and automobile insurance.
Real estate license preferred; other licenses/certifications as required by state law.
Professional verbal and written communication skills.
Strong organizational and time‑management skills.
Basic to intermediate mathematical and accounting functions.
Understanding of federal fair housing laws and applicable local provisions.
Ability to multi‑task, make quick decisions, analyze and resolve problems.
Ability to cope with and defuse situations involving angry or difficult people.
Ability to meet deadlines, maintain flexibility, creativity, and confidentiality.
Ability to drive an automobile.
Salary Range $22.21 – $38.50 per hour, plus eligibility for an annual discretionary bonus.
Benefits
Competitive pay and an annual bonus program.
Health, dental, vision, and life insurance.
Long‑term and short‑term disability insurance.
Generous paid time off plans, including vacation accrual, sick time, standard holidays, and floating holidays.
401(k) with company matching contributions.
Casual dress work environment.
Team events and gatherings.
Equal Employment Opportunity Invitation Homes is an equal opportunity employer committed to fostering a diverse, inclusive and innovative environment with the best associates. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other factor protected by applicable federal, state or local law. If you have a disability or special need that requires accommodation, please contact us at humanresources@invitationhomes.com.
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