Sr. Collections Specialist
ForFutures Financial, Planning, a financial advisory practice of Ameriprise Financial Services LLC, Columbia, SC, United States
Who We Are
ServiceMac is a new sub‑servicing entity backed by leading practitioners of the mortgage servicing industry. It focuses on providing superior technology, products, and services for the mortgage and real estate sectors, backed by highly personalized service and support. Through continuous innovation and acquisition, ServiceMac offers personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability.
Our inclusive, people‑first culture has earned numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years and receiving awards as a best place to work for women, diversity and LGBTQ+ employees, and inclusion on more than 50 regional best places to work lists.
What We Do Perform a variety of collection activities including collection calls, correspondence, negotiating payment plans, and maintaining records of all communication. Provide customer service regarding collections issues, process customer refunds, review account adjustments, and resolve client discrepancies. Demonstrate excellent judgment and resolve difficult calls and situations, often acting as a subject‑matter expert on a variety of tasks and as a single point of contact specialist.
What You’ll Do
Collect highly complex/difficult accounts and situations.
Conduct specialized collection work, gathering detailed financial information and negotiating resolutions.
Assist team members with difficult or complex accounts, utilizing technical knowledge of collections, procedural guidelines, and industry knowledge.
Prepare weekly and monthly updates and status reports of outstanding delinquencies.
Provide financial counseling to discuss and resolve debt situations within established limits.
What You’ll Bring Required Education, Experience, Certification/Licensure
High School diploma or equivalent.
Some college preferred.
Typically requires 4–7 years of high‑volume commercial collections experience.
Knowledge, Skills, and Abilities (KSAs)
Excellent verbal and written communication with strong negotiation and active listening skills.
Problem‑solving, time‑management, and organizational skills.
Excellent customer service skills with the ability to manage conflict and negotiate successful outcomes.
Strong attention to detail.
Strong knowledge of billing procedures, collections techniques, and accounts receivable.
Able to thrive in a fast‑paced collaborative environment and manage multiple priorities.
Strong computer skills including Microsoft Office applications.
Strong knowledge of state and federal Fair Debt Collections Laws, US Bankruptcy Code, and bankruptcy procedures and regulations.
Able to analyze and interpret complex documents to make sound decisions and recommendations.
Experience with mainframe system Oracle or related operating systems.
Able to interact and communicate with individuals at all levels of the organization.
Pay Range Hourly: $21.24 – $28.31. This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors including job‑related knowledge, skills, experience, business requirements, and geographic location.
What We Offer We don’t simply accept individuality; we embrace it, support it, and thrive on it. Our People‑First Culture celebrates diversity, equity, and inclusion as the key to our success. First American is an equal‑opportunity employer in every sense of the term.
Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401(k), PTO/paid sick leave, and other great benefits such as an employee stock purchase plan.
#J-18808-Ljbffr
Our inclusive, people‑first culture has earned numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years and receiving awards as a best place to work for women, diversity and LGBTQ+ employees, and inclusion on more than 50 regional best places to work lists.
What We Do Perform a variety of collection activities including collection calls, correspondence, negotiating payment plans, and maintaining records of all communication. Provide customer service regarding collections issues, process customer refunds, review account adjustments, and resolve client discrepancies. Demonstrate excellent judgment and resolve difficult calls and situations, often acting as a subject‑matter expert on a variety of tasks and as a single point of contact specialist.
What You’ll Do
Collect highly complex/difficult accounts and situations.
Conduct specialized collection work, gathering detailed financial information and negotiating resolutions.
Assist team members with difficult or complex accounts, utilizing technical knowledge of collections, procedural guidelines, and industry knowledge.
Prepare weekly and monthly updates and status reports of outstanding delinquencies.
Provide financial counseling to discuss and resolve debt situations within established limits.
What You’ll Bring Required Education, Experience, Certification/Licensure
High School diploma or equivalent.
Some college preferred.
Typically requires 4–7 years of high‑volume commercial collections experience.
Knowledge, Skills, and Abilities (KSAs)
Excellent verbal and written communication with strong negotiation and active listening skills.
Problem‑solving, time‑management, and organizational skills.
Excellent customer service skills with the ability to manage conflict and negotiate successful outcomes.
Strong attention to detail.
Strong knowledge of billing procedures, collections techniques, and accounts receivable.
Able to thrive in a fast‑paced collaborative environment and manage multiple priorities.
Strong computer skills including Microsoft Office applications.
Strong knowledge of state and federal Fair Debt Collections Laws, US Bankruptcy Code, and bankruptcy procedures and regulations.
Able to analyze and interpret complex documents to make sound decisions and recommendations.
Experience with mainframe system Oracle or related operating systems.
Able to interact and communicate with individuals at all levels of the organization.
Pay Range Hourly: $21.24 – $28.31. This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors including job‑related knowledge, skills, experience, business requirements, and geographic location.
What We Offer We don’t simply accept individuality; we embrace it, support it, and thrive on it. Our People‑First Culture celebrates diversity, equity, and inclusion as the key to our success. First American is an equal‑opportunity employer in every sense of the term.
Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401(k), PTO/paid sick leave, and other great benefits such as an employee stock purchase plan.
#J-18808-Ljbffr