Senior Collections Representative
TEKsystems, Louisville, KY, United States
About The Company
Our client is a long‑standing, family‑owned and highly reputable collections organization. Known for strong employee tenure and a supportive, close‑knit culture, this company values work‑life balance — no overtime, no weekends, and no taking work home. Employees enjoy a stable environment where people truly like coming to work.
About The Role Our client is seeking an experienced Senior Collections Representative to help drive team performance through coaching, training, and supportive accountability. This role is ideal for a seasoned call center professional who enjoys mentoring others, leading by example, and balancing performance expectations with a positive, customer‑first approach.
To ensure a strong understanding of internal systems, processes, and customer interactions, the selected candidate will begin in a frontline Collections Representative role for the first few months before transitioning fully into the Senior capacity. There may also be opportunities to assist with escalated customer calls.
Key Responsibilities
Drive team performance through consistent coaching, feedback sessions, and training
Support and develop both new hires and tenured collectors through tailored guidance
Monitor and improve collection rates, call quality, customer satisfaction, and team retention
Foster a positive, customer‑focused culture while maintaining performance expectations
Ensure all collection activity complies with legal, regulatory, and ethical standards
Assist with escalated customer interactions as needed
What Success Looks Like
A team that consistently meets or exceeds collection goals
High‑quality, customer‑centered interactions on every call
Strong team engagement, retention, and ongoing skill development
A positive work environment built on coaching, constructive feedback, and trust
Qualifications
3+ years of call center experience required (collections experience strongly preferred)
Previous leadership, team lead, or supervisory experience in a call center environment preferred
Associate’s degree or higher highly preferred
Strong coaching, training, and communication skills
Ability to balance performance metrics with a customer service‑forward mindset
Comfortable supporting a mix of seasoned and brand‑new collectors
Team Structure
Family‑owned organization with a close‑knit team
Supervisory influence over a team of approximately 15 collectors
Professional, focused call center environment
Interview Process
Interview with the Owner and another Senior member.
Ideal start date is as soon as possible.
Job Type & Location Contract position based out of Louisville, KY.
Pay And Benefits The pay range for this position is $18.00 - $21.00/hr.
Benefits may include medical, dental & vision, critical illness, accident, hospital, 401(k) retirement plan, life insurance, short and long‑term disability, health spending account (HSA), transportation benefits, employee assistance program, and PTO, vacation or sick leave.
Workplace Type Fully onsite in Louisville, KY.
Application Deadline This position is anticipated to close on Apr 14, 2026.
Equal Employment Opportunity The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.
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About The Role Our client is seeking an experienced Senior Collections Representative to help drive team performance through coaching, training, and supportive accountability. This role is ideal for a seasoned call center professional who enjoys mentoring others, leading by example, and balancing performance expectations with a positive, customer‑first approach.
To ensure a strong understanding of internal systems, processes, and customer interactions, the selected candidate will begin in a frontline Collections Representative role for the first few months before transitioning fully into the Senior capacity. There may also be opportunities to assist with escalated customer calls.
Key Responsibilities
Drive team performance through consistent coaching, feedback sessions, and training
Support and develop both new hires and tenured collectors through tailored guidance
Monitor and improve collection rates, call quality, customer satisfaction, and team retention
Foster a positive, customer‑focused culture while maintaining performance expectations
Ensure all collection activity complies with legal, regulatory, and ethical standards
Assist with escalated customer interactions as needed
What Success Looks Like
A team that consistently meets or exceeds collection goals
High‑quality, customer‑centered interactions on every call
Strong team engagement, retention, and ongoing skill development
A positive work environment built on coaching, constructive feedback, and trust
Qualifications
3+ years of call center experience required (collections experience strongly preferred)
Previous leadership, team lead, or supervisory experience in a call center environment preferred
Associate’s degree or higher highly preferred
Strong coaching, training, and communication skills
Ability to balance performance metrics with a customer service‑forward mindset
Comfortable supporting a mix of seasoned and brand‑new collectors
Team Structure
Family‑owned organization with a close‑knit team
Supervisory influence over a team of approximately 15 collectors
Professional, focused call center environment
Interview Process
Interview with the Owner and another Senior member.
Ideal start date is as soon as possible.
Job Type & Location Contract position based out of Louisville, KY.
Pay And Benefits The pay range for this position is $18.00 - $21.00/hr.
Benefits may include medical, dental & vision, critical illness, accident, hospital, 401(k) retirement plan, life insurance, short and long‑term disability, health spending account (HSA), transportation benefits, employee assistance program, and PTO, vacation or sick leave.
Workplace Type Fully onsite in Louisville, KY.
Application Deadline This position is anticipated to close on Apr 14, 2026.
Equal Employment Opportunity The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.
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