Growth Strategist
Mutiny, New York, NY, United States
Customer Experience – New York City – Full‑time
NYC‑based
$130,000–150,000
Hi, I’m Lisa, and I lead the Customer Experience team at Mutiny. This team owns the most important metrics in our business: time to value, retention, and growth of our customer base. We are obsessed with our customers, ensuring each interaction is valuable and unique.
What You’ll Do
You will own a book of managed accounts—every customer not on a self‑serve plan—from onboarding through renewal and expansion. This includes teaching customers how to use Mutiny’s AI‑native platform to create assets that impact their marketing and sales teams, and ensuring they feel supported every step of the way.
You will translate individual customer insights into broader team improvements. If you discover a better onboarding flow, a sharper EBR, or a new play that works, you will document, share, and implement it, leaving everything better than you found it.
You Should Apply If
You are genuinely obsessed with customer outcomes.
Seeing a customer hit a big milestone drives you.
You love becoming the expert in the room.
You dig into how the product works, the customer’s business, and how to connect the two, creating tailored aha moments.
You build trust quickly.
You are empathetic, direct, and always bring context and a clear ask.
You communicate with precision.
Your follow‑up emails are crisp; your EBRs tell a real story; you explain complex concepts simply.
You’re scrappy and resourceful.
You don’t wait for a perfect process; you figure things out, document, and make it easier for the next person.
You think about retention before renewal.
You build the case for growth before it’s needed.
Ambiguity doesn’t scare you.
Early‑stage CS work is fluid; you’re energized by improvement opportunities.
Why You Shouldn’t Apply We’re a fast‑moving, cross‑functional team. If you prefer a small, deep‑relationship book, prefer a fully built playbook before you can start, or are primarily motivated by variable compensation, this role isn’t a fit. We focus on adoption and customer health, with no variable pay.
What You Bring
4–6 years in a CSM, agency, or account management role with ownership of renewal and expansion, ideally in marketing or sales technology.
A genuine empathy for B2B marketers and sellers and strong intuition for how to help companies grow.
Strong project‑management instincts—keep things moving, stay organized, and follow through.
Experience working cross‑functionally with sales, product, and marketing teams.
A high bar for yourself and the work—communicate what works and what needs to change.
Based in, or willing to relocate to, New York City.
What You’ll Get Out Of It
A direct line to some of the fastest‑growing B2B companies and the credibility that comes with it.
Exposure to real business problems—growth, retention, value—that you can carry forward.
The chance to leave a lasting mark on Mutiny’s customer experience, 10x your learning.
Work that feels meaningful; our first company value exists for a reason.
An integral role in building our NYC office culture from the ground up—creating traditions and community.
Compensation Base salary $130,000–150,000. Plus equity and full benefits. 100% medical, dental, and vision. Flexible PTO and generous parental leave. We invest in day‑to‑day perks: team lunch, great coffee, in‑office events, and time together at visits and conferences.
We are committed to empowering individuals of all backgrounds, experiences, and identities to reach their potential. We believe in balanced teams, maintaining a 50% male‑to‑female ratio in our investors, and are committed to diversity of gender, lifestyle, ethnicity, and thinking as we scale.
#J-18808-Ljbffr
NYC‑based
$130,000–150,000
Hi, I’m Lisa, and I lead the Customer Experience team at Mutiny. This team owns the most important metrics in our business: time to value, retention, and growth of our customer base. We are obsessed with our customers, ensuring each interaction is valuable and unique.
What You’ll Do
You will own a book of managed accounts—every customer not on a self‑serve plan—from onboarding through renewal and expansion. This includes teaching customers how to use Mutiny’s AI‑native platform to create assets that impact their marketing and sales teams, and ensuring they feel supported every step of the way.
You will translate individual customer insights into broader team improvements. If you discover a better onboarding flow, a sharper EBR, or a new play that works, you will document, share, and implement it, leaving everything better than you found it.
You Should Apply If
You are genuinely obsessed with customer outcomes.
Seeing a customer hit a big milestone drives you.
You love becoming the expert in the room.
You dig into how the product works, the customer’s business, and how to connect the two, creating tailored aha moments.
You build trust quickly.
You are empathetic, direct, and always bring context and a clear ask.
You communicate with precision.
Your follow‑up emails are crisp; your EBRs tell a real story; you explain complex concepts simply.
You’re scrappy and resourceful.
You don’t wait for a perfect process; you figure things out, document, and make it easier for the next person.
You think about retention before renewal.
You build the case for growth before it’s needed.
Ambiguity doesn’t scare you.
Early‑stage CS work is fluid; you’re energized by improvement opportunities.
Why You Shouldn’t Apply We’re a fast‑moving, cross‑functional team. If you prefer a small, deep‑relationship book, prefer a fully built playbook before you can start, or are primarily motivated by variable compensation, this role isn’t a fit. We focus on adoption and customer health, with no variable pay.
What You Bring
4–6 years in a CSM, agency, or account management role with ownership of renewal and expansion, ideally in marketing or sales technology.
A genuine empathy for B2B marketers and sellers and strong intuition for how to help companies grow.
Strong project‑management instincts—keep things moving, stay organized, and follow through.
Experience working cross‑functionally with sales, product, and marketing teams.
A high bar for yourself and the work—communicate what works and what needs to change.
Based in, or willing to relocate to, New York City.
What You’ll Get Out Of It
A direct line to some of the fastest‑growing B2B companies and the credibility that comes with it.
Exposure to real business problems—growth, retention, value—that you can carry forward.
The chance to leave a lasting mark on Mutiny’s customer experience, 10x your learning.
Work that feels meaningful; our first company value exists for a reason.
An integral role in building our NYC office culture from the ground up—creating traditions and community.
Compensation Base salary $130,000–150,000. Plus equity and full benefits. 100% medical, dental, and vision. Flexible PTO and generous parental leave. We invest in day‑to‑day perks: team lunch, great coffee, in‑office events, and time together at visits and conferences.
We are committed to empowering individuals of all backgrounds, experiences, and identities to reach their potential. We believe in balanced teams, maintaining a 50% male‑to‑female ratio in our investors, and are committed to diversity of gender, lifestyle, ethnicity, and thinking as we scale.
#J-18808-Ljbffr