Director, Workforce Management
Foot Locker, New York, NY, United States
Overview
This Director, Workforce Management (WFM) is an enterprise leader responsible for defining, scaling, and executing Foot Locker’s workforce strategy utilizing UKG Workforce Dimensions across store and/or customer‑facing operations. This role oversees labor forecasting, scheduling, capacity planning, and productivity at scale, ensuring workforce strategies align with enterprise demand, financial objectives, and customer experience goals.
Responsibilities
Define, own, and evolve the enterprise workforce management strategy that aligns labor deployment with long‑term business demand, traffic patterns, sales forecasts, and financial objectives.
Establish the enterprise planning cadence, decision forums, and governance model that guide tactical workforce planning and optimization cycles across regions and channels.
Set and approve enterprise labor frameworks, forecasting assumptions, capacity planning models, and scheduling standards to ensure scalability, consistency, and peak‑period readiness.
Provide strategic oversight and direction to ensure labor models continuously evolve to improve productivity, service levels, cost efficiency, and compliance.
Anticipate, assess, and own resolution of systemic workforce risks and opportunities; drive enterprise‑level interventions in partnership with Executive, Finance, HR, and Field leaders.
Own enterprise workforce KPIs, including labor spend, productivity, forecast accuracy, schedule effectiveness, and compliance.
Partner with Finance and Executive Leadership to align labor strategies with annual operating plans, budgets, and long‑range forecasts.
Identify systemic risks and opportunities through trend analysis and lead enterprise‑level action plans to drive performance improvement.
Provide executive oversight for workforce management systems, tools, and analytics capabilities.
Partner with Technology, Data, and Analytics teams to evolve forecasting models, enhance reporting, and improve automation and scalability.
Champion continuous improvement by streamlining processes and increasing insight accessibility for field and operational leaders.
Serve as a senior advisor to Field Operations, HR, Talent, and Finance on labor strategy, workforce optimization, and change management.
Translate enterprise priorities into clear workforce guidance that enables consistent execution across the organization.
Build strong, collaborative partnerships to remove barriers and ensure alignment across functions.
Lead and develop a team of Workforce Management leaders, including Senior Managers, Managers, and Analysts.
Establish clear expectations, succession plans, and development pathways to build long‑term functional capability.
Foster a culture of accountability, innovation, and continuous learning within the workforce management organization.
Qualifications
10+ years of experience in workforce management, labor planning, operations analytics, or a related discipline within a large, complex organization.
5+ years of experience with UKG WFM.
Proven success leading enterprise or multi‑region workforce strategies supporting thousands of employees.
Demonstrated ability to manage large labor budgets and influence P&L outcomes at scale.
Strong business and financial acumen with the ability to translate data into enterprise‑level strategy.
Experience leading and developing senior leaders and building high‑performing teams.
Exceptional ability to influence, lead change, and partner cross‑functionally at the executive level.
Preferred
Bachelor’s degree in Business, Analytics, Operations, Finance, or related field; advanced degree preferred.
Experience implementing or transforming workforce management platforms and forecasting tools.
Background in omnichannel, multi‑brand, or field‑based retail environments; change leadership experience supporting enterprise transformations or operating model shifts.
Success Measures
Workforce Effectiveness: Delivers measurable improvements in labor accuracy, productivity, and service levels.
Financial Performance: Aligns labor strategy to budget, forecasting, and enterprise financial goals.
Operational Consistency: Ensures standardized, compliant workforce practices across regions and teams.
Leadership Impact: Builds strong partnerships with Field, Finance, HR, and Executive leaders.
Talent Health: Develops a strong leadership bench and sustainable workforce management organization.
Benefits Compensation
Starting Base Salary: $110,000 – $145,000, based on experience, skills, internal equity, and market alignment.
Total Rewards Include
Employee Discount
Paid Time Off
Medical, Dental & Vision Insurance
401(k) & Roth 401(k)
Life Insurance
Flexible Spending Accounts
Tuition ReimbursementOpportunities for Advancement
Strong Company Culture
Employee Resource Groups
#J-18808-Ljbffr
Responsibilities
Define, own, and evolve the enterprise workforce management strategy that aligns labor deployment with long‑term business demand, traffic patterns, sales forecasts, and financial objectives.
Establish the enterprise planning cadence, decision forums, and governance model that guide tactical workforce planning and optimization cycles across regions and channels.
Set and approve enterprise labor frameworks, forecasting assumptions, capacity planning models, and scheduling standards to ensure scalability, consistency, and peak‑period readiness.
Provide strategic oversight and direction to ensure labor models continuously evolve to improve productivity, service levels, cost efficiency, and compliance.
Anticipate, assess, and own resolution of systemic workforce risks and opportunities; drive enterprise‑level interventions in partnership with Executive, Finance, HR, and Field leaders.
Own enterprise workforce KPIs, including labor spend, productivity, forecast accuracy, schedule effectiveness, and compliance.
Partner with Finance and Executive Leadership to align labor strategies with annual operating plans, budgets, and long‑range forecasts.
Identify systemic risks and opportunities through trend analysis and lead enterprise‑level action plans to drive performance improvement.
Provide executive oversight for workforce management systems, tools, and analytics capabilities.
Partner with Technology, Data, and Analytics teams to evolve forecasting models, enhance reporting, and improve automation and scalability.
Champion continuous improvement by streamlining processes and increasing insight accessibility for field and operational leaders.
Serve as a senior advisor to Field Operations, HR, Talent, and Finance on labor strategy, workforce optimization, and change management.
Translate enterprise priorities into clear workforce guidance that enables consistent execution across the organization.
Build strong, collaborative partnerships to remove barriers and ensure alignment across functions.
Lead and develop a team of Workforce Management leaders, including Senior Managers, Managers, and Analysts.
Establish clear expectations, succession plans, and development pathways to build long‑term functional capability.
Foster a culture of accountability, innovation, and continuous learning within the workforce management organization.
Qualifications
10+ years of experience in workforce management, labor planning, operations analytics, or a related discipline within a large, complex organization.
5+ years of experience with UKG WFM.
Proven success leading enterprise or multi‑region workforce strategies supporting thousands of employees.
Demonstrated ability to manage large labor budgets and influence P&L outcomes at scale.
Strong business and financial acumen with the ability to translate data into enterprise‑level strategy.
Experience leading and developing senior leaders and building high‑performing teams.
Exceptional ability to influence, lead change, and partner cross‑functionally at the executive level.
Preferred
Bachelor’s degree in Business, Analytics, Operations, Finance, or related field; advanced degree preferred.
Experience implementing or transforming workforce management platforms and forecasting tools.
Background in omnichannel, multi‑brand, or field‑based retail environments; change leadership experience supporting enterprise transformations or operating model shifts.
Success Measures
Workforce Effectiveness: Delivers measurable improvements in labor accuracy, productivity, and service levels.
Financial Performance: Aligns labor strategy to budget, forecasting, and enterprise financial goals.
Operational Consistency: Ensures standardized, compliant workforce practices across regions and teams.
Leadership Impact: Builds strong partnerships with Field, Finance, HR, and Executive leaders.
Talent Health: Develops a strong leadership bench and sustainable workforce management organization.
Benefits Compensation
Starting Base Salary: $110,000 – $145,000, based on experience, skills, internal equity, and market alignment.
Total Rewards Include
Employee Discount
Paid Time Off
Medical, Dental & Vision Insurance
401(k) & Roth 401(k)
Life Insurance
Flexible Spending Accounts
Tuition ReimbursementOpportunities for Advancement
Strong Company Culture
Employee Resource Groups
#J-18808-Ljbffr