Smart Home Security Technician-Level I
AAA Mountain West Group, Tempe, AZ, United States
Why Work For Us?
Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
Benefits – Medical, Dental, Vision, wellness program and more!
Paid Holidays
Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
Free AAA Classic Membership
AAA Product Discounts
Tuition Reimbursement Program
This position is responsible for the installation, service, repair, maintenance, and upgrades of systems for AAA Smart Home new and existing customer base. These services are critical for the ongoing customer experience and satisfaction of the account base. This position is customer facing and responsible for consistently providing a memorable customer experience.
Essential Functions
Perform diagnostic evaluation of system issues and perform troubleshooting and repairs on low voltage security and home automation systems including cameras, thermostats, locks and more.
Install or upgrade new low voltage security and home automation systems inclusive of cameras, thermostats, door locks and more.
Knowledge And Skills
Strong written and verbal communication skills
Previous experience with both hand and power tools (desired)
Some sales experience (desired)
Education, Knowledge, Skills, Competencies, Certifications/Licenses
Two or more years in a customer service industry role
Strong customer service communication and conflict resolution skills
Valid driver's license required
Must be at least 21 years old.
Must qualify for applicable licenses / certificates
The ability to use hand tools, laptop, and tablet (required).
Working Environment/ Minimum Physical Requirements This position includes primarily field work. Physical requirements include standing, sitting, bending, lifting, and climbing. Lifting will include up to 40 pounds. Extensive use of a personal computer or tablet is required. Use of hand and power tools is required on occasion.
Compensation Range: Min: $21.36/hr - Mid: $30.71/hr. We target between minimum and midpoint of the range, and all offers are subject to a fair pay analysis.
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Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
Benefits – Medical, Dental, Vision, wellness program and more!
Paid Holidays
Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
Free AAA Classic Membership
AAA Product Discounts
Tuition Reimbursement Program
This position is responsible for the installation, service, repair, maintenance, and upgrades of systems for AAA Smart Home new and existing customer base. These services are critical for the ongoing customer experience and satisfaction of the account base. This position is customer facing and responsible for consistently providing a memorable customer experience.
Essential Functions
Perform diagnostic evaluation of system issues and perform troubleshooting and repairs on low voltage security and home automation systems including cameras, thermostats, locks and more.
Install or upgrade new low voltage security and home automation systems inclusive of cameras, thermostats, door locks and more.
Knowledge And Skills
Strong written and verbal communication skills
Previous experience with both hand and power tools (desired)
Some sales experience (desired)
Education, Knowledge, Skills, Competencies, Certifications/Licenses
Two or more years in a customer service industry role
Strong customer service communication and conflict resolution skills
Valid driver's license required
Must be at least 21 years old.
Must qualify for applicable licenses / certificates
The ability to use hand tools, laptop, and tablet (required).
Working Environment/ Minimum Physical Requirements This position includes primarily field work. Physical requirements include standing, sitting, bending, lifting, and climbing. Lifting will include up to 40 pounds. Extensive use of a personal computer or tablet is required. Use of hand and power tools is required on occasion.
Compensation Range: Min: $21.36/hr - Mid: $30.71/hr. We target between minimum and midpoint of the range, and all offers are subject to a fair pay analysis.
#J-18808-Ljbffr