Customer Service Representative - Claremont (30.15 hour/week)
Commonwealth Bank, Claremont, CA, United States
We are looking for a Customer Service Representative to join our Claremont branch on a part time, 30.15 hr/wk basis!
Please note that rosters are predetermined. Before applying please ensure you are available to cover the following roster.
Roster (30.15 hr/wk)
Monday, Tuesday, Thursday, and Friday – 9.30am – 4.15pm
Wednesday – 9.30am – 4.30pm
In this role you will work collaboratively with your Branch Manager and colleagues to deliver outstanding outcomes for every customer you deal with. Your understanding of your customers and the Bank’s offerings means you always know the right specialist to refer customers to for their more complex needs.
Responsibilities
Build a personal connection with customers through meaningful conversations
Work with customers to help them use our in-branch technology and digital banking options
Ask about and respond to customers’ transactional needs in the branch, ensuring they leave satisfied
Complete Financial Health Checks to assess customers’ financial needs and identify any changes
Perform interviews and process applications for personal loans, credit cards and associated products
Proactively call customers to build rapport and invite them into the branch for a Financial Health Check or an appointment with a specialist
Adhere to the Bank’s processes and procedures, including accurately reconciling transactions and reviewing customers’ financial positions
Engage with customers by participating in community events and fundraising activities
Look out for the safety and wellbeing of your team
Use tools to capture customer feedback, and take action to correct any service breaks and drive improvement
Qualifications
Have the ability to ask the right questions and find the right solutions, to act with integrity and place the customer at the centre of everything you do
Can bring your passion for service excellence and, whilst being comfortable working independently, you will also be able to refer our customers to other specialist team members in order to better serve their needs
Can demonstrate an ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions
Most importantly you’ll need to have a genuine passion for the customer and for doing the right thing to ensure we’re putting our customer’s needs first
#J-18808-Ljbffr
Please note that rosters are predetermined. Before applying please ensure you are available to cover the following roster.
Roster (30.15 hr/wk)
Monday, Tuesday, Thursday, and Friday – 9.30am – 4.15pm
Wednesday – 9.30am – 4.30pm
In this role you will work collaboratively with your Branch Manager and colleagues to deliver outstanding outcomes for every customer you deal with. Your understanding of your customers and the Bank’s offerings means you always know the right specialist to refer customers to for their more complex needs.
Responsibilities
Build a personal connection with customers through meaningful conversations
Work with customers to help them use our in-branch technology and digital banking options
Ask about and respond to customers’ transactional needs in the branch, ensuring they leave satisfied
Complete Financial Health Checks to assess customers’ financial needs and identify any changes
Perform interviews and process applications for personal loans, credit cards and associated products
Proactively call customers to build rapport and invite them into the branch for a Financial Health Check or an appointment with a specialist
Adhere to the Bank’s processes and procedures, including accurately reconciling transactions and reviewing customers’ financial positions
Engage with customers by participating in community events and fundraising activities
Look out for the safety and wellbeing of your team
Use tools to capture customer feedback, and take action to correct any service breaks and drive improvement
Qualifications
Have the ability to ask the right questions and find the right solutions, to act with integrity and place the customer at the centre of everything you do
Can bring your passion for service excellence and, whilst being comfortable working independently, you will also be able to refer our customers to other specialist team members in order to better serve their needs
Can demonstrate an ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions
Most importantly you’ll need to have a genuine passion for the customer and for doing the right thing to ensure we’re putting our customer’s needs first
#J-18808-Ljbffr