OEM Customer Service Rep
Hartzell Propeller, Piqua, OH, United States
Hartzell Propeller, founded in 1917 and headquartered in Piqua, Ohio, is the global leader in advanced aircraft propeller design and manufacturing for general aviation. The company supports piston‑engine, turboprop, electric, hybrid‑electric, and advanced air mobility programs. Since 2024, Hartzell has expanded its MRO presence through the acquisition of 9 separate facilities across North America and Europe.
Position Overview Hartzell Propeller is seeking a high‑energy individual with a passion for aviation to join our Sales team as an OEM Customer Service Representative. This role focuses primarily on outbound calling and responding to inbound sales inquiries via phone, email, and trade‑show interactions. The ideal candidate will have a solid understanding of general aviation aircraft and propeller systems, strong communication skills, and the ability to act as a liaison between customers and our applications engineering team to confirm design needs and specifications. This position requires occasional domestic travel for trade shows.
Key Deliverables
Provide world‑class service to all customer inquiries and support closing deals with timely responses.
Understand product line and quote prices, credit terms and enter sales information for orders obtained.
Interact regularly with the Key Account Managers and assist with order management and forecasting for accounts.
Deliver excellent customer service by providing timely responses to customer inquiries and providing technical assistance to assure appropriate product selection for a given application.
Assist customers with general technical inquiries.
Coordinate with production, purchasing, and shipping to expedite product or services to meet customer needs.
Coordinate customer requirements with shipping and prepare export documentation if/when required.
Resolve customer complaints regarding billing or service rendered and refer service complaints to appropriate individuals for investigation.
Respond to lead inquiries and complete follow up tasks.
Develop weekly and end‑of‑month reports outlining sales activity of the team.
First Year Success Factors
Maintains and strengthens customer rapport/goodwill.
Basic technical understanding of highly engineered products for general aviation aircraft.
Working knowledge of propeller/aircraft development and US/foreign certification cycle, including Type Certifications and Supplemental Type Certifications.
Working knowledge of Hartzell’s engineering life cycle and PLM system for hardware configuration control.
Exhibits understanding of other Signia Aerospace many products and market position.
Requirements Education/Experience HS Diploma or GED required. A minimum of 5 years of customer service or sales experience required – aviation preferred.
Technical Competencies
Excellent written and verbal communication skills
Financial Understanding (Pricing, Margins, Costing)
Experience with Salesforce or comparable CRM(s)
Experience with Invoicing
Understanding of Inventory Control
Basic computer skills; (Microsoft Office, Outlook, etc.).
Data Entry Skills
Basic Mathematical Skills
Behavioral Characteristics
Adaptability – Maintaining effectiveness when experiencing major changes in work tasks or the work environment; adjusting effectively to work within new work structures, processes, requirements, or cultures.
Customer Focus – Makes customers and their needs a primary focus of one’s actions; develops and sustains productive customer relationships.
Applied Learning – Assimilates and applies new job‑related information in a timely manner.
Initiates Action – Takes prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive.
Manages Work – Effectively managing one’s time and resources to ensure that work is completed efficiently.
Quality Orientation – Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.
Benefits & Culture Hartzell Propeller offers a comprehensive compensation and benefits package including medical, dental, vision, paid time off, life insurance, 401(k) plans with employer match, and company‑provided Growth Participation Units (GPU) and more. Our GPU benefit encourages employees to think like owners and receive future financial reward for contributions to business growth. Join our team to be part of a culture that encourages growth, development, and celebrates our success.
Hartzell Propeller has a pre‑employment and random Federal Drug & Alcohol Testing requirement and tests for marijuana, cocaine, opioids, amphetamines and phencyclidine in addition to alcohol.
Equal Opportunity Employer/Protected Veteran/Disability/E‑Verify
#J-18808-Ljbffr
Position Overview Hartzell Propeller is seeking a high‑energy individual with a passion for aviation to join our Sales team as an OEM Customer Service Representative. This role focuses primarily on outbound calling and responding to inbound sales inquiries via phone, email, and trade‑show interactions. The ideal candidate will have a solid understanding of general aviation aircraft and propeller systems, strong communication skills, and the ability to act as a liaison between customers and our applications engineering team to confirm design needs and specifications. This position requires occasional domestic travel for trade shows.
Key Deliverables
Provide world‑class service to all customer inquiries and support closing deals with timely responses.
Understand product line and quote prices, credit terms and enter sales information for orders obtained.
Interact regularly with the Key Account Managers and assist with order management and forecasting for accounts.
Deliver excellent customer service by providing timely responses to customer inquiries and providing technical assistance to assure appropriate product selection for a given application.
Assist customers with general technical inquiries.
Coordinate with production, purchasing, and shipping to expedite product or services to meet customer needs.
Coordinate customer requirements with shipping and prepare export documentation if/when required.
Resolve customer complaints regarding billing or service rendered and refer service complaints to appropriate individuals for investigation.
Respond to lead inquiries and complete follow up tasks.
Develop weekly and end‑of‑month reports outlining sales activity of the team.
First Year Success Factors
Maintains and strengthens customer rapport/goodwill.
Basic technical understanding of highly engineered products for general aviation aircraft.
Working knowledge of propeller/aircraft development and US/foreign certification cycle, including Type Certifications and Supplemental Type Certifications.
Working knowledge of Hartzell’s engineering life cycle and PLM system for hardware configuration control.
Exhibits understanding of other Signia Aerospace many products and market position.
Requirements Education/Experience HS Diploma or GED required. A minimum of 5 years of customer service or sales experience required – aviation preferred.
Technical Competencies
Excellent written and verbal communication skills
Financial Understanding (Pricing, Margins, Costing)
Experience with Salesforce or comparable CRM(s)
Experience with Invoicing
Understanding of Inventory Control
Basic computer skills; (Microsoft Office, Outlook, etc.).
Data Entry Skills
Basic Mathematical Skills
Behavioral Characteristics
Adaptability – Maintaining effectiveness when experiencing major changes in work tasks or the work environment; adjusting effectively to work within new work structures, processes, requirements, or cultures.
Customer Focus – Makes customers and their needs a primary focus of one’s actions; develops and sustains productive customer relationships.
Applied Learning – Assimilates and applies new job‑related information in a timely manner.
Initiates Action – Takes prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive.
Manages Work – Effectively managing one’s time and resources to ensure that work is completed efficiently.
Quality Orientation – Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.
Benefits & Culture Hartzell Propeller offers a comprehensive compensation and benefits package including medical, dental, vision, paid time off, life insurance, 401(k) plans with employer match, and company‑provided Growth Participation Units (GPU) and more. Our GPU benefit encourages employees to think like owners and receive future financial reward for contributions to business growth. Join our team to be part of a culture that encourages growth, development, and celebrates our success.
Hartzell Propeller has a pre‑employment and random Federal Drug & Alcohol Testing requirement and tests for marijuana, cocaine, opioids, amphetamines and phencyclidine in addition to alcohol.
Equal Opportunity Employer/Protected Veteran/Disability/E‑Verify
#J-18808-Ljbffr