Customer Service Representative I
Construction Specialties, Hughesville, PA, United States
About the Company
CONSTRUCTION SPECIALTIES, INC.
Founded in 1948, Construction Specialties (CS) is a specialty building products manufacturer. CS provides solutions to building challenges that architects, designers, building owners, facility managers, and contractors face every day. Since inventing the first extruded louver, CS has become a global leader in all our product categories. Our products are a part of some of the most iconic buildings around the world–from the world’s tallest tower, Burj Khalifa in Dubai, to the Oculus at the World Trade Center Transit Hub in Manhattan.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other characteristic protected by applicable federal, state or local law.
Scope Of Position Responsible for delivering exceptional service and maintaining strong professional relationships with customers. Serves as a primary point of contact for scheduling, shipping, and lead time inquiries. Coordinates and processes customer requests, assists with order placement, and provides timely updates on order status. Resolves customer questions and concerns courteously or escalates appropriately. Completes related records, reports, and documentation as directed by the Department Manager.
Essential Duties And Responsibilities
Process requests from Sales, Representatives, and Customers, including data entry, order processing, scheduling, and delivery coordination.
Ensure ERP data is accurate and current.
Maintain strong rapport with customers, respond to inquiries and concerns regarding order status, and follow up on order‑related inquiries.
Collaborate with production and other departments to ensure timely deliveries.
Expedite rush orders, changes, cancellations, and assist in resolving material shortages or delays.
Ensure customer satisfaction within established processes.
Process customer change requests per established procedures.
Review and update backlog orders with current status and required dates.
Ensure compliance with ISO 9001 quality management system and ISO 14001 environmental management system requirements, including adherence to documented procedures, participation in audits, and continuous improvement initiatives.
Knowledge / Skills / Experience / Education
High school graduate with 1 to 3 years related experience and/or training; or equivalent combination of education and experience.
Strong communication, organizational, and follow‑up skills.
Ability to work in a team environment and manage stress effectively.
Basic ERP and Microsoft Office knowledge.
Competencies
Customer focus
Attention to detail
Team collaboration
Time management
Adaptability
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Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other characteristic protected by applicable federal, state or local law.
Scope Of Position Responsible for delivering exceptional service and maintaining strong professional relationships with customers. Serves as a primary point of contact for scheduling, shipping, and lead time inquiries. Coordinates and processes customer requests, assists with order placement, and provides timely updates on order status. Resolves customer questions and concerns courteously or escalates appropriately. Completes related records, reports, and documentation as directed by the Department Manager.
Essential Duties And Responsibilities
Process requests from Sales, Representatives, and Customers, including data entry, order processing, scheduling, and delivery coordination.
Ensure ERP data is accurate and current.
Maintain strong rapport with customers, respond to inquiries and concerns regarding order status, and follow up on order‑related inquiries.
Collaborate with production and other departments to ensure timely deliveries.
Expedite rush orders, changes, cancellations, and assist in resolving material shortages or delays.
Ensure customer satisfaction within established processes.
Process customer change requests per established procedures.
Review and update backlog orders with current status and required dates.
Ensure compliance with ISO 9001 quality management system and ISO 14001 environmental management system requirements, including adherence to documented procedures, participation in audits, and continuous improvement initiatives.
Knowledge / Skills / Experience / Education
High school graduate with 1 to 3 years related experience and/or training; or equivalent combination of education and experience.
Strong communication, organizational, and follow‑up skills.
Ability to work in a team environment and manage stress effectively.
Basic ERP and Microsoft Office knowledge.
Competencies
Customer focus
Attention to detail
Team collaboration
Time management
Adaptability
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