Customer Service Rep Part Time
Ace Handyman Services, New Lenox, IL, United States
Benefits
Competitive salary
Flexible schedule
Paid time off
Ace Handyman Services of Lincoln Way is hiring a Part-Time Customer Service Representative (CSR) to support our growing home services business. This is an in-office position ideal for someone who is professional on the phone, highly organized, and comfortable handling inbound customer calls, scheduling, and data entry in a fast-paced environment.
We offer a flexible weekday schedule within business hours (8:00am–4:30pm), making this a great opportunity for candidates looking to work consistent daytime hours, including those aligning work with school schedules.
What You’ll Do
Answer inbound customer service calls and respond to inquiries professionally and efficiently
Gather detailed project information and enter accurate notes into our ServiceTitan Field Management system
Provide ballpark estimates and schedule service appointments
Manage scheduling updates and communicate with field staff (craftsmen/technicians)
Provide a positive customer experience from first contact through project completion
Assist with general office and administrative tasks
What We’re Looking For
3+ years of customer service experience, including handling inbound calls
Strong phone presence with the ability to guide conversations confidently
Excellent organizational skills and attention to detail
Proven ability to multitask in a fast-paced environment
Comfortable using multiple computer systems including MS Office and scheduling/dispatch software
Reliable, punctual, and team-oriented
Preferred Qualifications
Experience in home services, construction, or trades (handyman, HVAC, plumbing, etc.)
Experience with ServiceTitan or similar field service software
Position Details
Part-time: 15-23 hours/week
Flexible weekday hours between 8:00am – 4:30pm
In-office position located in New Lenox, IL
Hourly pay: $21–$26 based on experience
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Competitive salary
Flexible schedule
Paid time off
Ace Handyman Services of Lincoln Way is hiring a Part-Time Customer Service Representative (CSR) to support our growing home services business. This is an in-office position ideal for someone who is professional on the phone, highly organized, and comfortable handling inbound customer calls, scheduling, and data entry in a fast-paced environment.
We offer a flexible weekday schedule within business hours (8:00am–4:30pm), making this a great opportunity for candidates looking to work consistent daytime hours, including those aligning work with school schedules.
What You’ll Do
Answer inbound customer service calls and respond to inquiries professionally and efficiently
Gather detailed project information and enter accurate notes into our ServiceTitan Field Management system
Provide ballpark estimates and schedule service appointments
Manage scheduling updates and communicate with field staff (craftsmen/technicians)
Provide a positive customer experience from first contact through project completion
Assist with general office and administrative tasks
What We’re Looking For
3+ years of customer service experience, including handling inbound calls
Strong phone presence with the ability to guide conversations confidently
Excellent organizational skills and attention to detail
Proven ability to multitask in a fast-paced environment
Comfortable using multiple computer systems including MS Office and scheduling/dispatch software
Reliable, punctual, and team-oriented
Preferred Qualifications
Experience in home services, construction, or trades (handyman, HVAC, plumbing, etc.)
Experience with ServiceTitan or similar field service software
Position Details
Part-time: 15-23 hours/week
Flexible weekday hours between 8:00am – 4:30pm
In-office position located in New Lenox, IL
Hourly pay: $21–$26 based on experience
#J-18808-Ljbffr