Retail Customer Service Associate
FedEx Office, Chicago, IL, United States
POSITION SUMMARY
The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. This customer service focused team member is knowledgeable in all areas of the Store’s business, including print, signs & graphics, and shipping. They will be responsible for taking orders, coordinating activities in the Store, providing pricing and product information, and recommending appropriate FedEx Office products and services. The Store Consultant will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority.
BENEFITS FedEx Office benefits are based on position, average hours, length of service, and plan/program requirements. Below is a general description of benefits eligibility and timing for U.S. regular.
Full-time employees are eligible to enroll in medical, dental, and/or vision coverage and participate in Flexible Spending Accounts (FSA) on date of hire.
Part-time employees who have completed 91 days of employment and worked a minimum average of 17 hours per week, are eligible to enroll in medical, dental, and/or vision coverage and participate in Flexible Spending Accounts (FSA).
401(k) plan with company match after one year of service; eligibility begins on the first day of the month coincident with or following one month of service.
Educational assistance up to $5,250 per calendar year for tuition and other allowable education expenses. Must be working at FedEx for 90 continuous days to receive reimbursement.
Paid time off program includes holiday pay, bereavement time, and accrual programs for paid vacation and sick time. The amount of paid time off depends on job classification and length of employment.
Employees accrue paid sick time at a rate of one hour for every 30 hours worked, up to 72 hours, unless a higher amount is otherwise required by law.
Vacation accrues based on position, hours worked, and years of service. For part-time employees, start accruing after 1 year of service at a rate of 3.34 hours for every 173 hours worked. For full-time employees, start accruing vacation time immediately based on hours worked to accrue approximately one or two weeks of paid vacation in the first year and work your way up to more paid vacation time with tenure.
Additional benefits include premium holidays, floating holidays, paid parental leave, Military Leave, Adoption Assistance Program, LTD & STD Disability, Life Insurance, Commuter, and Voluntary benefits.
GENERAL DUTIES AND RESPONSIBILITIES People
Follows instructions of supervisors and assists other team members in performing store functions.
Assists in the training of store team members.
Service
Demonstrates consultative behaviors in a retail environment to understand each customer’s individualized need.
Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services.
Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs.
Ensures all customer problems are resolved quickly and to the satisfaction of the customer.
Takes complex customer orders using order systems and provides accurate pricing information.
Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels.
Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents.
Maintains a safe, clean and orderly retail Store.
Profit
Ensures confidentiality of customer data and careful handling of documents, media, and packages.
Processes financial transactions using a Point of Sale terminal (POS), including handling cash and making change.
Cleans, repairs, and stocks all retail store printing and shipping equipment and supplies to provide optimal performance and availability.
Stays current on retail Store merchandising materials and ensures proper display of all retail area product and signage.
Takes preemptive action to prevent errors and waste.
Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits.
Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety, customer service and security policies and procedures.
Self-Management
Performs multiple tasks at the same time.
Looks for opportunities to improve knowledge and skills within the retail Store.
Able to operate with minimal supervision.
Adheres to all FedEx Office team member and retail store standards, as outlined in the team member handbook.
All other duties as needed or required.
MINIMUM QUALIFICATIONS AND REQUIREMENTS
High school diploma or equivalent education.
6+ months of specialized experience.
Excellent verbal and written communication skills.
For new hires, must meet all FedEx Office employment qualifications in force at the time of hiring.
For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook.
ESSENTIAL FUNCTIONS
Ability to stand during entire shift, excluding meal and rest periods.
Ability to move and lift 55 pounds.
Ability to bend/twist at the waist and knees on a consistent basis.
Ability to communicate effectively with customers, vendors, and other team members.
Ability to perform work activities requiring cooperation and instruction.
Ability to function in a fast-paced environment, under substantial pressure.
Ability to maintain attention and concentration for extended periods of time.
Ability to work with minimal supervision.
Ability to report regularly to work and maintain established business hours to support the FedEx Office business.
Preferred Qualifications
Pay Transparency: $18.35 - $21.57/hr.
The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.
Equal Opportunity Employer FedEx Office is an Equal Opportunity Employer including Vets/Disability. FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email HR.Recruiting@fedex.com. FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.
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BENEFITS FedEx Office benefits are based on position, average hours, length of service, and plan/program requirements. Below is a general description of benefits eligibility and timing for U.S. regular.
Full-time employees are eligible to enroll in medical, dental, and/or vision coverage and participate in Flexible Spending Accounts (FSA) on date of hire.
Part-time employees who have completed 91 days of employment and worked a minimum average of 17 hours per week, are eligible to enroll in medical, dental, and/or vision coverage and participate in Flexible Spending Accounts (FSA).
401(k) plan with company match after one year of service; eligibility begins on the first day of the month coincident with or following one month of service.
Educational assistance up to $5,250 per calendar year for tuition and other allowable education expenses. Must be working at FedEx for 90 continuous days to receive reimbursement.
Paid time off program includes holiday pay, bereavement time, and accrual programs for paid vacation and sick time. The amount of paid time off depends on job classification and length of employment.
Employees accrue paid sick time at a rate of one hour for every 30 hours worked, up to 72 hours, unless a higher amount is otherwise required by law.
Vacation accrues based on position, hours worked, and years of service. For part-time employees, start accruing after 1 year of service at a rate of 3.34 hours for every 173 hours worked. For full-time employees, start accruing vacation time immediately based on hours worked to accrue approximately one or two weeks of paid vacation in the first year and work your way up to more paid vacation time with tenure.
Additional benefits include premium holidays, floating holidays, paid parental leave, Military Leave, Adoption Assistance Program, LTD & STD Disability, Life Insurance, Commuter, and Voluntary benefits.
GENERAL DUTIES AND RESPONSIBILITIES People
Follows instructions of supervisors and assists other team members in performing store functions.
Assists in the training of store team members.
Service
Demonstrates consultative behaviors in a retail environment to understand each customer’s individualized need.
Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services.
Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs.
Ensures all customer problems are resolved quickly and to the satisfaction of the customer.
Takes complex customer orders using order systems and provides accurate pricing information.
Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels.
Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents.
Maintains a safe, clean and orderly retail Store.
Profit
Ensures confidentiality of customer data and careful handling of documents, media, and packages.
Processes financial transactions using a Point of Sale terminal (POS), including handling cash and making change.
Cleans, repairs, and stocks all retail store printing and shipping equipment and supplies to provide optimal performance and availability.
Stays current on retail Store merchandising materials and ensures proper display of all retail area product and signage.
Takes preemptive action to prevent errors and waste.
Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits.
Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety, customer service and security policies and procedures.
Self-Management
Performs multiple tasks at the same time.
Looks for opportunities to improve knowledge and skills within the retail Store.
Able to operate with minimal supervision.
Adheres to all FedEx Office team member and retail store standards, as outlined in the team member handbook.
All other duties as needed or required.
MINIMUM QUALIFICATIONS AND REQUIREMENTS
High school diploma or equivalent education.
6+ months of specialized experience.
Excellent verbal and written communication skills.
For new hires, must meet all FedEx Office employment qualifications in force at the time of hiring.
For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook.
ESSENTIAL FUNCTIONS
Ability to stand during entire shift, excluding meal and rest periods.
Ability to move and lift 55 pounds.
Ability to bend/twist at the waist and knees on a consistent basis.
Ability to communicate effectively with customers, vendors, and other team members.
Ability to perform work activities requiring cooperation and instruction.
Ability to function in a fast-paced environment, under substantial pressure.
Ability to maintain attention and concentration for extended periods of time.
Ability to work with minimal supervision.
Ability to report regularly to work and maintain established business hours to support the FedEx Office business.
Preferred Qualifications
Pay Transparency: $18.35 - $21.57/hr.
The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.
Equal Opportunity Employer FedEx Office is an Equal Opportunity Employer including Vets/Disability. FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email HR.Recruiting@fedex.com. FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.
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