Customer Experience and Sales Operations Intern
Learning Resources, Vernon Hills, IL, United States
About Learning Resources
We are Learning Resources®, and learning is where we play. Voted one of the Chicago Tribune’s Top Workplaces, we’re a growing, family‑owned company known for our award‑winning educational toys, including top sellers Pretend & Play® Calculator Cash Register, Farmer’s Market Color Sorting Set and multiple Toy of the Year winners! We even help pets learn and grow through our pet brand Brightkins®. If you’re curious, collaborative, and a kid at heart, you’ll feel right at home here. Join us in shaping the future of learning with our award‑winning team!
Position Description This internship provides hands on experience supporting Customer Service and Sales Support operations, with a focus on process improvement, reporting, documentation, and responsible use of AI tools. The intern will work on real projects that improve efficiency, consistency, and scalability across customer facing and revenue supporting workflows.
Scope Of Responsibilities
Assist with documenting and standardizing Customer Service and Sales Support processes, templates, and checklists
Analyze customer inquiries, service data, or sales support workflows to identify trends and improvement opportunities
Support reporting and insights initiatives (e.g., summarizing trends, preparing dashboards or monthly summaries)
Help build and organize internal knowledge resources (FAQs, SOPs, templates) to reduce repeat questions, and improve self‑service for internal teams.
Support AI enablement initiatives, such as drafting prompt libraries, knowledge base content, and identifying automation opportunities
Collaborate with cross‑functional partners including Sales, Marketing, IT, and Operations as needed
Learning & Development Opportunities
Exposure to end to end customer experience and sales operations
Practical experience with business data, reporting, and process improvement
Hands on use of AI tools in a real business environment
Coaching, feedback, and participation in the company’s structured internship program
Qualifications
Analytical mindset with attention to detail
Strong organizational and communication skills
Interest in customer experience, business operations, data, and/or AI
Curious, proactive, and eager to learn in a fast paced environment
Strong interpersonal skills, fostering positive interactions.
Reliable follow‑up and follow‑through skills.
A positive, patient, and customer oriented approach.
Compensation $20 per hour
We are a drug‑free workplace and an EEO employer.
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Position Description This internship provides hands on experience supporting Customer Service and Sales Support operations, with a focus on process improvement, reporting, documentation, and responsible use of AI tools. The intern will work on real projects that improve efficiency, consistency, and scalability across customer facing and revenue supporting workflows.
Scope Of Responsibilities
Assist with documenting and standardizing Customer Service and Sales Support processes, templates, and checklists
Analyze customer inquiries, service data, or sales support workflows to identify trends and improvement opportunities
Support reporting and insights initiatives (e.g., summarizing trends, preparing dashboards or monthly summaries)
Help build and organize internal knowledge resources (FAQs, SOPs, templates) to reduce repeat questions, and improve self‑service for internal teams.
Support AI enablement initiatives, such as drafting prompt libraries, knowledge base content, and identifying automation opportunities
Collaborate with cross‑functional partners including Sales, Marketing, IT, and Operations as needed
Learning & Development Opportunities
Exposure to end to end customer experience and sales operations
Practical experience with business data, reporting, and process improvement
Hands on use of AI tools in a real business environment
Coaching, feedback, and participation in the company’s structured internship program
Qualifications
Analytical mindset with attention to detail
Strong organizational and communication skills
Interest in customer experience, business operations, data, and/or AI
Curious, proactive, and eager to learn in a fast paced environment
Strong interpersonal skills, fostering positive interactions.
Reliable follow‑up and follow‑through skills.
A positive, patient, and customer oriented approach.
Compensation $20 per hour
We are a drug‑free workplace and an EEO employer.
#J-18808-Ljbffr