Senior Customer Assistance Representative
Enterprise Holdings Inc., Redding, CA, United States
The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face‑to‑face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands‑on experience to provide administrative support, serve customers, and act as a rental backup in a large home‑city branch or airport location.
Location 225 East Cypress Ave Redding, CA 96002
This is a part‑time position with a starting rate of pay $19.00 based on a 25 hour workweek.
Benefits Retirement savings plan Training and development Employee discount
The schedule for this position would be between the hours of 7:30am and 6pm Monday through Friday and Saturdays from 9am to 2pm.
Responsibilities
Take incoming calls – reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
Manage outgoing calls for callback management, A/R and miscellaneous calls as assigned
Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
Meet and greet customers in a friendly and timely manner
Provide directions and general assistance
Assist to assess condition of rental upon return
Process returns, check‑ins and exit kiosk transactions
Effectively market the company while picking up customers and/or dropping off customers in a safe and courteous manner and assisting customers as needed
Understand and communicate rental terms and conditions, vehicle features and other services
May sell optional protection products, upgrades, fuel options and other additional equipment
Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
Clean vehicle interior and exterior by hand or by operating washing equipment when needed
Perform various administrative and basic accounting functions such as research and billing support tasks, accounts receivable, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
Perform miscellaneous and backup duties job‑related duties as assigned
Qualifications
Must have recent and relevant customer service experience in the last 2 years
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Must not have interviewed with any Enterprise Mobility brands in the last 12 months
This position requires valid CA drivers license
Must have availability for the posted schedule of 25 hours per week with the posted hours of operation
Must be at least 18 years old
Equal Opportunity Employer/Disability/Veterans
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Location 225 East Cypress Ave Redding, CA 96002
This is a part‑time position with a starting rate of pay $19.00 based on a 25 hour workweek.
Benefits Retirement savings plan Training and development Employee discount
The schedule for this position would be between the hours of 7:30am and 6pm Monday through Friday and Saturdays from 9am to 2pm.
Responsibilities
Take incoming calls – reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
Manage outgoing calls for callback management, A/R and miscellaneous calls as assigned
Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
Meet and greet customers in a friendly and timely manner
Provide directions and general assistance
Assist to assess condition of rental upon return
Process returns, check‑ins and exit kiosk transactions
Effectively market the company while picking up customers and/or dropping off customers in a safe and courteous manner and assisting customers as needed
Understand and communicate rental terms and conditions, vehicle features and other services
May sell optional protection products, upgrades, fuel options and other additional equipment
Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
Clean vehicle interior and exterior by hand or by operating washing equipment when needed
Perform various administrative and basic accounting functions such as research and billing support tasks, accounts receivable, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
Perform miscellaneous and backup duties job‑related duties as assigned
Qualifications
Must have recent and relevant customer service experience in the last 2 years
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Must not have interviewed with any Enterprise Mobility brands in the last 12 months
This position requires valid CA drivers license
Must have availability for the posted schedule of 25 hours per week with the posted hours of operation
Must be at least 18 years old
Equal Opportunity Employer/Disability/Veterans
#J-18808-Ljbffr