Customer Service Rep - 1st Shift, 8AM-5PM, Mon-Fri
Vestcom, Topeka, KS, United States
Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We make Possible™ products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. We design and develop labeling and functional materials, radio‑frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and offerings that enhance branded packaging and carry or display information that improves the customer experience. Serving industries worldwide – including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive – we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2024 were $8.8 billion.
Job Description The Customer Services Representative serves as the liaison between Rotary clients and Vestcom’s coordinating departments in order to ensure projects are completed on time and client satisfaction remains high. This position is the key contact for specific assigned clients. In conjunction with the Client Services Manager, the Customer Services Representative provides day‑to‑day client relationship involvement, tracks projects and resolves issues. In this role, you will work 1st Shift, 8 AM‑5 PM, Monday‑Friday.
Responsibilities
Serve as a point of contact between assigned accounts and Vestcom.
Handle 20+ client accounts, typically with revenue less than $5 MM.
Communicate effectively with specific assigned clients to ensure projects are completed on time and issues are resolved expeditiously.
Provide regular status updates to keep clients informed of project status, changes, issues and needs or client special requests.
Provide Account Management support to clients independently and in conjunction with Vestcom’s Commercial team to drive higher client satisfaction.
Present customers with new products, samples, and pricing for revenue growth.
Keep Client Services Manager updated on any changes made to client orders/products.
Participate in regular and ad‑hoc meetings for client projects and client issues.
Coordinate new client projects and/or requested changes on an on‑going basis and ensure the proper completion of assigned projects.
Gather all information necessary to begin projects such as die layouts, creative, quantities and pricing, store lists, delivery schedules, etc.
Ensure that all required elements of information needed by internal departments are supplied by the client.
Review and perform quality checks on pre‑production proofs (whenever possible) to make sure all changes/updates have been made correctly.
Prepare and maintain documentation related to client requests, issue tracking and resolution, performance statistics, and product inventory or billing data as required.
Initiate client credit requests based on complaint resolution.
Develop working knowledge of client’s business processes and organization to provide excellent service to the client.
Ensure total client satisfaction through the timely completion of client requests.
Coordinate the scheduling and prioritizing of jobs and requests, ensuring that client deadlines are maintained.
Communicate routinely with production management on special production job scheduling needs.
Evaluate and determine when committing to expedited, un‑billed shipping methods is necessary to ensure clients’ delivery requirements are met.
Ensure compliance with internal policies, procedures and internal controls in accordance with the Sarbanes‑Oxley Act 2002 Section 404.
Qualifications
High School diploma or GED required.
At least 3 to 5 years of related business experience and/or training in client service; or an equivalent combination of education and work experience required. Previous printing industry experience preferred.
Must possess the ability to be diplomatic with challenging clients.
Excellent oral, interpersonal and written communication skills; able to effectively communicate information to clients and employees.
Ability to work in a collaborative and participative, team‑oriented environment, working with clients (both internal and external), all employees, and others in a professional manner.
Strong organizational skills with the ability to manage multiple projects concurrently, delivering against deadlines; with keen attention to detail to ensure highest quality of deliverables.
Proficiency in the following computer applications: Excel, Word, Google Apps – Gmail, Calendar, Drive, Sheets, Docs.
Ability to embody and reflect Avery Dennison’s core values.
Compliance with Company policies concerning maintaining a drug‑free workplace is required.
Compliance with all Company policies is required, including all safety policies and procedures.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.
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Job Description The Customer Services Representative serves as the liaison between Rotary clients and Vestcom’s coordinating departments in order to ensure projects are completed on time and client satisfaction remains high. This position is the key contact for specific assigned clients. In conjunction with the Client Services Manager, the Customer Services Representative provides day‑to‑day client relationship involvement, tracks projects and resolves issues. In this role, you will work 1st Shift, 8 AM‑5 PM, Monday‑Friday.
Responsibilities
Serve as a point of contact between assigned accounts and Vestcom.
Handle 20+ client accounts, typically with revenue less than $5 MM.
Communicate effectively with specific assigned clients to ensure projects are completed on time and issues are resolved expeditiously.
Provide regular status updates to keep clients informed of project status, changes, issues and needs or client special requests.
Provide Account Management support to clients independently and in conjunction with Vestcom’s Commercial team to drive higher client satisfaction.
Present customers with new products, samples, and pricing for revenue growth.
Keep Client Services Manager updated on any changes made to client orders/products.
Participate in regular and ad‑hoc meetings for client projects and client issues.
Coordinate new client projects and/or requested changes on an on‑going basis and ensure the proper completion of assigned projects.
Gather all information necessary to begin projects such as die layouts, creative, quantities and pricing, store lists, delivery schedules, etc.
Ensure that all required elements of information needed by internal departments are supplied by the client.
Review and perform quality checks on pre‑production proofs (whenever possible) to make sure all changes/updates have been made correctly.
Prepare and maintain documentation related to client requests, issue tracking and resolution, performance statistics, and product inventory or billing data as required.
Initiate client credit requests based on complaint resolution.
Develop working knowledge of client’s business processes and organization to provide excellent service to the client.
Ensure total client satisfaction through the timely completion of client requests.
Coordinate the scheduling and prioritizing of jobs and requests, ensuring that client deadlines are maintained.
Communicate routinely with production management on special production job scheduling needs.
Evaluate and determine when committing to expedited, un‑billed shipping methods is necessary to ensure clients’ delivery requirements are met.
Ensure compliance with internal policies, procedures and internal controls in accordance with the Sarbanes‑Oxley Act 2002 Section 404.
Qualifications
High School diploma or GED required.
At least 3 to 5 years of related business experience and/or training in client service; or an equivalent combination of education and work experience required. Previous printing industry experience preferred.
Must possess the ability to be diplomatic with challenging clients.
Excellent oral, interpersonal and written communication skills; able to effectively communicate information to clients and employees.
Ability to work in a collaborative and participative, team‑oriented environment, working with clients (both internal and external), all employees, and others in a professional manner.
Strong organizational skills with the ability to manage multiple projects concurrently, delivering against deadlines; with keen attention to detail to ensure highest quality of deliverables.
Proficiency in the following computer applications: Excel, Word, Google Apps – Gmail, Calendar, Drive, Sheets, Docs.
Ability to embody and reflect Avery Dennison’s core values.
Compliance with Company policies concerning maintaining a drug‑free workplace is required.
Compliance with all Company policies is required, including all safety policies and procedures.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.
#J-18808-Ljbffr