Customer Service Representative - South Coast Plaza
FashionUnited, Costa Mesa, CA, United States
Job Description
This job is a great fit for someone who is customer obsessed and loves to solve problems.
Overview Assist customers with a variety of transactions through a seamless and friendly experience. Demonstrate expertise in all technologies used in the store environment. Inspire trust, teamwork and positive team relationships. Defuse customer situations and provide resolution in a timely and effective manner. Ensure the security and privacy of customer information through education, compliance and resolution of issues. Motivate and inspire others to adopt initiatives such as our Nordstrom Rewards program. The hours and schedule for this position will vary by week depending on business needs.
Responsibilities
Assist customers with a variety of transactions through a seamless and friendly experience
Demonstrate expertise in all technologies used in the store environment
Inspire trust, teamwork and positive team relationships
Defuse customer situations and provide resolution in a timely and effective manner
Ensure the security and privacy of customer information through education, compliance and resolution of issues
Motivate and inspire others to adopt initiatives such as our Nordstrom Rewards program
The hours and schedule for this position will vary by week depending on business needs
Qualifications
The ability to effectively build relationships with your customers, peers and leadership
Proficiency in multiple operating systems such as MS Windows, iOS and Android
Clear, effective communication with strong interpersonal skills
The ability to prioritize multiple tasks in a fast-paced environment
Accountability, initiative and a high level of ownership
The ability to work a flexible schedule based on department needs
Physical Requirements:
Continuous movement for 6-8 hours per shift, which includes frequent bending, twisting, squatting, flexing and reaching in order to handle merchandise and assist customers.
Frequent use of hands for grasping, fine manipulation, pushing and pulling
Handle bulky and sometimes awkwardly shaped items, which includes reaching for and lifting these items above the head.
Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds
Benefits and Additional Information Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including medical/vision, dental, retirement and paid time away, life insurance and disability, merchandise discount and EAP resources.
Notes Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location. There may be state- and location-specific notices related to this job posting; review the Legal Notices document within the Nordstrom Careers site FAQ for details. Current Nordstrom employees should apply by logging into Workday, navigating to Careers, and selecting Find Jobs. Applications are accepted on an ongoing basis.
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Overview Assist customers with a variety of transactions through a seamless and friendly experience. Demonstrate expertise in all technologies used in the store environment. Inspire trust, teamwork and positive team relationships. Defuse customer situations and provide resolution in a timely and effective manner. Ensure the security and privacy of customer information through education, compliance and resolution of issues. Motivate and inspire others to adopt initiatives such as our Nordstrom Rewards program. The hours and schedule for this position will vary by week depending on business needs.
Responsibilities
Assist customers with a variety of transactions through a seamless and friendly experience
Demonstrate expertise in all technologies used in the store environment
Inspire trust, teamwork and positive team relationships
Defuse customer situations and provide resolution in a timely and effective manner
Ensure the security and privacy of customer information through education, compliance and resolution of issues
Motivate and inspire others to adopt initiatives such as our Nordstrom Rewards program
The hours and schedule for this position will vary by week depending on business needs
Qualifications
The ability to effectively build relationships with your customers, peers and leadership
Proficiency in multiple operating systems such as MS Windows, iOS and Android
Clear, effective communication with strong interpersonal skills
The ability to prioritize multiple tasks in a fast-paced environment
Accountability, initiative and a high level of ownership
The ability to work a flexible schedule based on department needs
Physical Requirements:
Continuous movement for 6-8 hours per shift, which includes frequent bending, twisting, squatting, flexing and reaching in order to handle merchandise and assist customers.
Frequent use of hands for grasping, fine manipulation, pushing and pulling
Handle bulky and sometimes awkwardly shaped items, which includes reaching for and lifting these items above the head.
Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds
Benefits and Additional Information Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including medical/vision, dental, retirement and paid time away, life insurance and disability, merchandise discount and EAP resources.
Notes Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location. There may be state- and location-specific notices related to this job posting; review the Legal Notices document within the Nordstrom Careers site FAQ for details. Current Nordstrom employees should apply by logging into Workday, navigating to Careers, and selecting Find Jobs. Applications are accepted on an ongoing basis.
#J-18808-Ljbffr